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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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341 results found

  1. Blend modes under transparency is not working

    Blend modes under transparency is not working.
    I can't change it from normal.

    I work on my
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395X 4096 MB
    and a wacom Cintiq 22HD that i do all my drawing on

    5 votes

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  2. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    5 votes

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  3. Blend in CMYK color mode and GPU preview = MOIRE

    In CMYK mode the blend option looks really terrible with GPU preview. With these settings the Blend hets a jaggy moire effect.

    Tested in different color modes with CPU and GPU preview. Only CMYK on GPU produces this nasty screen effect, see screenshots. I work mostyl in CMYK mode so I hope this can be fixed rapidly.

    macOS 14.1.1 / Adobe Illustator 2024 v28.0

    I'm sure this bug affects Illustrator v27.x too.

    4 votes

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  4. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    4 votes

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  5. 選択したオブジェクトのバウンディングボックスがずれる

    いつもお世話になっております。
    非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

    本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。


    シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
    ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

    【添付画像参照:Illustratorbugimg.jpg】


    【PC環境】
    Windows 10 Pro(バージョン:21H2)64bit

    数々の要望にご対応いただいております皆様に感謝しております。

    何卒、宜しくお願いいたします。

    4 votes

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  6. Blend snaps back when you move an object

    When you move one of the objects after having created a blend, the new position doesn't stay. Instead the blend snaps back and the outline of the object stays in the new position. Described in this thread with videos:
    https://community.adobe.com/t5/illustrator-discussions/blend-tool-object-snaps-back-to-original-position/m-p/13312720#M341688

    4 votes

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  7. pixel preview doesn't refresh correctly until reapplied.

    Steps to reproduce:
    - New document with units set to pixels
    - view: 'snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered…

    4 votes

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  8. Path render error

    See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.

    4 votes

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  9. 'Scrap' appearing in preview mode

    See screen grabs; unwanted shapes appear along contours in filled shapes.
    I'm on MacOS10.14.6
    AI 25.0.1

    4 votes

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  10. アウトライン表示するとCPUプレビューになり重くなる

    アウトライン表示しなければサクサク動く。
    一度でもアウトライン表示するとCPUになり、重くなる。
    illsutratorを再起動しないとGPUに戻らない。

    スペック。

    Adobe Illustrator 2021 25.3.1
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
    32.0 GB (31.9 GB 使用可能)
    OpenGL Version: 4.6.0 NVIDIA 471.41
    Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

    よろしくお願いいたします。

    Illustrator チーム

  11. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes

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  12. Illustrator Background Flickering

    Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.

    It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?

    MBP spec:

    10.15.7

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Very Annoying as this MBP is brand new

    Anyone had the same thing?

    4 votes

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  13. GPU preview replaced by CPU permanently

    Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
    The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
    I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.

    4 votes

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  14. AI loses GPU support when using rulers or accessing grouped elements

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…

    4 votes

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  15. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

    4 votes

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    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

  16. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…

    4 votes

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  17. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes

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  18. Stroked path problems

    joined paths have odd 'fill'
    definitely no fill applied

    rotated path has same problem

    Mac 10.12.6
    Illustrator 23.0.1

    4 votes

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  19. Illustrator Crashes on external monitor

    When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

    4 votes

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  20. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

    4 votes

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