153 results found

1. Exif rotation information is not reflected in the image placed by substitution

   Confirmed version:
   Illustrator 27.9.6, 30.3.0 macOS 14.8.3

   Issue:
   When placing an image with Exif rotation information, the orientation is different depending on whether to place it as a new one or a replace.

   Verification procedure:
   1. Place an image with Exif rotation information on the document
   2. Create a rectangle and rasterize it (means to ensure that you are not affected by the state before replacement) (fig.1)
   3. Select the rectangle of process 2 and replace it with the image file of process 1 (fig.2)
   4. Comparison of the results of process 1 and the results of process 3

   Ideal result:
   The results of process 1 and the results of process 3 must be in the same orientation

   <in Japanese / にほんご>

   置換された画像にはExif回転情報が反映されない

   確かめたバージョン：
   Illustrator 27.9.6, 30.3.0 macOS 14.8.3

   問題：
   Exif回転情報を持つ画像を配置するとき、新規に配置するか置換で配置するかで向きが異なる。

   検証手順：
   1. ドキュメント上にExif回転情報を持つ画像を配置
   2. 長方形を作成してラスタライズ（置換前の状態から影響を受けてないことを保証するための手段）
   3. 工程2の長方形を選択、工程1の画像ファイルに置換
   4. 工程1の結果と工程3の結果を比較

   理想の結果：
   工程1の結果と工程3の結果は同じ向きであること

   Confirmed version:
   Illustrator 27.9.6, 30.3.0 macOS 14.8.3

   Issue:
   When placing an image with Exif rotation information, the orientation is different depending on whether to place it as a new one or a replace.

   Verification procedure:
   1. Place an image with Exif rotation information on the document
   2. Create a rectangle and rasterize it (means to ensure that you are not affected by the state before replacement) (fig.1)
   3. Select the rectangle of process 2 and replace it with the image file of process 1 (fig.2)
   4. Comparison of the results of process 1 and the results of process 3

   Ideal… more

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2. Illustrator crash on relinking image

   Windows 11, all Adobe software up to date, Illustrator 30.2.1 (64-bit)

   Raster artwork in my Illustrator files is stored in a folder adjacent to my Illustrator folder. Occasionally, I must insert a file into the numbering structure, so the raster artwork becomes 'orphaned'. So, when I open the Illustrator file, I get the relink artwork dialogue box. If I hit relink, a relink box appears, followed instantly by a Gaussian blur dialogue box with a 100% blue bar, and Illustrator freezes, requiring a shutdown via Task Manager.

   If I reset my preferences (a 2-minute job using AG Astute Manager), it solves the issue for 1 or 2 files, but then it returns. The workaround is to click ignore and then relink the image manually, but it's a pain when fixing many files.

   Windows 11, all Adobe software up to date, Illustrator 30.2.1 (64-bit)

   Raster artwork in my Illustrator files is stored in a folder adjacent to my Illustrator folder. Occasionally, I must insert a file into the numbering structure, so the raster artwork becomes 'orphaned'. So, when I open the Illustrator file, I get the relink artwork dialogue box. If I hit relink, a relink box appears, followed instantly by a Gaussian blur dialogue box with a 100% blue bar, and Illustrator freezes, requiring a shutdown via Task Manager.

   If I reset my preferences (a 2-minute job using AG Astute Manager), it… more

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3. Files saved are missing images when imported into Photoshop, InDesign, other apps

   Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

   I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

   Any suggestions are welcome.

   Windows 11
   Illustrator 30.2.1
   Photoshop 27.4.0

   Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

   I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

   Any suggestions are welcome.

   Windows 11
   Illustrator 30.2.1
   Photoshop… more

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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   This has been fixed in the latest version - 30.3.

   
   

   This fix would not correct the existing damaged files but should not happen on new files saved from newest version. Existing files can be corrected by resaving them in latest version.

   
   

   Please check at your end and let us know.

4. When relinking images, one of the images appears as their original sizing and not the size of the image being replaced, just on new update

   When relinking multiple images, one of the image appears as their original sizing and not the size of the image being replaced, This is just after receiving the new update (I do this everyday). This is not always true, sometimes it works fine. but most of the time it doesn't. I'm using Mac.

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5. Linked transparency ignored in document color mode CMYK

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place a linked file of Test1.ai. It should look normal, as designed. Now, change the document color mode to CMYK and notice how any transparency becomes ignored. However, the second document will export or print the design correctly. You just cannot Preview it correctly using the GPU.

   I tried to post the Illustrator files to test with. But, UserVoice crashes whenever I try it.

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place… more

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6. リンク画像の拡縮率の表示がバージョンにより違う

   1.macOS14.8.1 Illustrator2024(28.7.10)　　Illustrator2026(30.1)　
   2.背景が透明・レイヤー状態のpsd画像またはtif画像をイラストレーター2024と2026に配置をしました。画像の埋め込みはしていません。
   3.イラストレーター2024と2026の結果が同じになると思っていました。イラストレーター2024の拡縮率%が正しいと思っています。
   4.リンクパネルのリンク情報領域の拡大・縮小の数値がイラストレーター2024と2026で結果が異なります。2024は100%。2026は20.571%になります。

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7. Rasterize creates a thin horizontal bright stripe / line

   I tried to rasterize my clipped mask short design (images & vector within), but the result raster was damaged white line on it.
   after I tried other anti-aliasing option to none, it seems done fine and without damage. So I think it's from the anti-aliasing option which caused it.
   Windows 11, Illustrator 30.1

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8. Linked Illustrator files not showing properly

   Some linked Illustrator files show up with extra type or completely blank.

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9. Linked image file extensions are truncated after saving and reopening (.PNG becomes .PN, .PDF become .PD) in Illustrator 30

   When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

   This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

   Steps to Reproduce

   Create a new Illustrator document.

   Place a raster image using File → Place with the Link option enabled (e.g., image01.PNG).

   Save the document.

   Close Illustrator.

   Reopen the same .ai file.

   Check the Links panel: the linked filename appears as image01.PN and is flagged as missing.

   Issue is intermittent but reproducible.

   Expected Result

   Illustrator should preserve the exact filename of linked assets and should not modify image file extensions when saving or reopening documents.

   Actual Result

   The final character of the file extension is removed, causing broken links. Relinking restores the artwork temporarily, but the issue returns on later reopen cycles.

   Impact

   Production workflows are disrupted.

   Repeated relinking required.

   Risk of missing assets in final deliverables.

   This is a regression from previous stable behavior.

   Environment

   Adobe Illustrator 30.x (macOS)

   macOS version: Latest

   Linked files stored on: Local SSD

   Affected formats: PNG consistently, possibly others

   Additional Notes

   This appears to be a metadata handling bug involving string truncation. The consistent removal of only the last character in the extension strongly suggests a read/write error in link path management.

   A fix or confirmed stable build is urgently needed.

   When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

   This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

   … more

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10. Documents preview not updated properly in Indesign

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where Indesign shows all object layers of all artboards when viewing/hiding specific object layers.

    I'm using Illustrator 30 on Sonoma.

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where… more

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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    The related issue (Duplicate layer – http://illustrator.uservoice.com/forums/601447/suggestions/50611952), which might have been causing this problem, has been resolved, and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused

11. Image links broken in Illustrator 29.8 for different users

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4… more

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12. Linked images (with embedded profiles) shift color when embedded

    Embedding an Adobe RGB (or any profile that is different than the current document profile) image (jpeg, png, tiff) in an sRGB Illustrator 2025 document gives a different result than with an Illustrator 2024 document.
    When Profile warnings are checked in the Color Settings, the warning dialogs are different between 2024 and 2025
    2024 warns for a Paste Profile Mismatch and allows to “Convert.(preserve color appearance)”
    2025 warns for an Embedded Profile Mismatch and wants to “Use the embedded profile (instead of the working space)”.
    When embedding in 2024 the default is “Convert” (which tries to keep the color appearance and the result will look more or less the same).
    When embedding in 2024 and selecting the “Don't convert (preserve color numbers)” option, the color appearance will change visibly (as expected).
    When embedding in 2025 the default is: “Use the embedded profile”, which will change the color appearance visibly).
    When the option “Discard the embedded profile (don't color manage)” is chosen, the result is the same as the Use the embedded profile option, it also will change the color appearance visibly.
    When the warnings for Profile mismatches are turned off in the Color Settings (which are off by default), the user has no choice and will see the color change in 2025 because the numbers are always used instead of the profile.
    See also:
    https://community.adobe.com/t5/illustrator-discussions/png-color-shift-when-embedding-in-illustrator-adobe-rgb-profiles-now-causing-issues/m-p/15533550#M454942

    Embedding an Adobe RGB (or any profile that is different than the current document profile) image (jpeg, png, tiff) in an sRGB Illustrator 2025 document gives a different result than with an Illustrator 2024 document.
    When Profile warnings are checked in the Color Settings, the warning dialogs are different between 2024 and 2025
    2024 warns for a Paste Profile Mismatch and allows to “Convert.(preserve color appearance)”
    2025 warns for an Embedded Profile Mismatch and wants to “Use the embedded profile (instead of the working space)”.
    When embedding in 2024 the default is “Convert” (which tries to keep the color appearance… more

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13. Include SVG code is not working

    I used to be able to copy and paste from Illustrator into Figma without any issues. Then, vector icons started getting pasted as images. After contacting Figma support I was told I need to check the Include SVG code in the Settings - Slipboard handing panel. It worked for a few weeks and as of today it stopped working even though the box is checked.

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14. Embedded Grayscale Image Inverts When Unembedded from Illustrator 29.8.1 and Opened in Photoshop

    I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

    When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

    This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

    Steps to Reproduce:

    Open an Illustrator file (v29.8.1) with an embedded grayscale image.

    Unembed the image.

    Open the resulting file in Photoshop.

    Observe that the image is displayed with inverted (negative) colors.

    This issue is interrupting my workflow, especially when working with grayscale assets. I would appreciate your assistance in identifying a fix or workaround, or confirmation if this is a known issue under investigation.

    Please let me know if you require further information or sample files for troubleshooting.

    Thank you for your support.

    I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

    When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

    This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

    Steps to Reproduce:

    Open an Illustrator file (v29.8.1) with an embedded grayscale image.

    Unembed the image.

    Open the resulting file… more

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15. TIFF画像が反転した色で配置される / TIFF image get placed with inverted colors

    OS: Windows 10
    Illustrator: 29.7.1(64-bit)

    画像(TIF)を読み込んだ際に、白黒が反転してしまう。
    以前は問題なく読み込めていた。

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16. Auto-update of linked images broken in Illustrator 2025 (works in 2024)

    have encountered an issue with Illustrator 2025(~29.7.1) on macOS 15.6.1.
    When I edit and save a linked PSD file in Photoshop, Illustrator 2025 does not auto-update the linked image immediately when switching back from Photoshop.
    • In Illustrator 2024, this works perfectly: saving in Photoshop → switching to Illustrator → the link updates instantly.
    • In Illustrator 2025, the update does not happen unless I first switch to another app or Finder, then return to Illustrator.
    • I confirmed this behavior on multiple Macs, both before and after updating macOS.
    • Preferences “Update Links Automatically” and “Check Links Before Opening Document” are enabled.

    It seems Illustrator 2025(~29.7.1) is not detecting the file system change event when switching directly from Photoshop.
    Could you please confirm if this is a known bug, and if a fix is planned in a future update?

    have encountered an issue with Illustrator 2025(~29.7.1) on macOS 15.6.1.
    When I edit and save a linked PSD file in Photoshop, Illustrator 2025 does not auto-update the linked image immediately when switching back from Photoshop.
    • In Illustrator 2024, this works perfectly: saving in Photoshop → switching to Illustrator → the link updates instantly.
    • In Illustrator 2025, the update does not happen unless I first switch to another app or Finder, then return to Illustrator.
    • I confirmed this behavior on multiple Macs, both before and after updating macOS.
    • Preferences “Update Links Automatically” and “Check Links Before Opening… more

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17. Cannot move images in my design.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared storage, incase my scratch disk was getting full

    None of these have helped.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared… more

    3 votes

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    6 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.

18. Can't select linked png/bmp files when they have transparent backgrounds.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation that is broken. See the video below. This has been replicated by many others.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation… more

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    3 votes

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    Need More Info  ·  5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. More than 1 Placed Item that has been named loses name in 29.6.1

    Place 2 linked items. Rename each item in the layer panel to Item 1 and item 2. Save File as Template or Document. Reopen. Only the first name appears. The second appears as <Linked File>. Any others also are renamed to <Linked File>. This is crucial to automation of template files to replace linked files and needs to be fixed! Have no issues with 29.5

    2 votes

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    7 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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20. Scaling down a placed image makes it unmovable

    After placing a PNG and scaling it down to fit my artwork, I was no longer able to move the PNG into place. I could only select it in the Layers panel or by clicking and dragging over it. There does seem to be a threshold before this happens — if I only scale it down a small amount, it seems to behave as normal, but if I go beyond 50%, it becomes unstable. Of course, the workaround is to scale the PNG closer to the size needed, but this behavior seems to be new. I am pretty sure I have been able to scale images freely in the past.

    After placing a PNG and scaling it down to fit my artwork, I was no longer able to move the PNG into place. I could only select it in the Layers panel or by clicking and dragging over it. There does seem to be a threshold before this happens — if I only scale it down a small amount, it seems to behave as normal, but if I go beyond 50%, it becomes unstable. Of course, the workaround is to scale the PNG closer to the size needed, but this behavior seems to be new. I am pretty sure I… more

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    7 votes

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    13 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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