Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
107 results found
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Images get randomly cropped from unwanted sides with Crop Image
Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.
When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.
This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.
Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…
9 votesAs per the comment, the random crop is caused by Enable Content Aware Defaults option in Preferences > General. Turn it off disable auto-suggesting weird crops.
As for the white lines, this a separate problem, now merged into separate report:
http://illustrator.uservoice.com/forums/601447/suggestions/46357954
Please upvote it.
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Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)
MacOS Catalina 10.15.4
AI 24.3, 25.2I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.
I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.
I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.
Please help. TIA
2 votes -
Shift+Alt drag to duplicate in CC 2021 makes a duplicated image invisible
When using Shift and Alt to drag to duplicate, the image to be duplicated does not stay visible. Therefore I cannot see up to where I want to drag and then duplicate. Used to work on previous versions, but somehow since upgrading, it doesn't work. Not sure if it is a setting that I must change?
1 vote -
1 bit TIFF files still importing inverted after all these years
It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3
Does anyone know a fix bedside inverting it in Photoshop before importing it?
This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.3 votes -
Profile of the document changes when a screenshot with P3 display (AI 24.3) is drag & dropped on Mac
Take a screenshot (Command-Shift-4) and select the area. Drag in the image from its preview into an Ai open document with color settings: North American Web with the monitor profile preset to sRGB. Upon dropping the file into the canvas, the monitor profile becomes "Monitor" automatically. All the colors change visually with no warning presented.
32 votes -
Cannot relink the image
In the adobe illustrator app, I tried to relink the image but it didn't work, as shown in the videos I posted below. Can you solve this bug, please?
Thank you
3 votes -
Can't drag and drop an image from a folder on canvas
I can not drag photo from my PC folder to Illustrator. Dragging is done only on the folder page. I can not continue dragging on illustrator. Can anybody help me find the way? Thanks.
1 vote -
Illustrator links are broken upon document recovery
After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.
Here's the bug:
In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X
How to reproduce:
Create an AI File
Link a png from the 'Links' folder next to it
Save it
Make an edit and let it Auto Save
Force Close AI
Open the 'recovered' file when it asks me
You are met with this:
'Could not find a plug-in to read the linked…
7 votes -
Image Trace Bug?
Every single image I trace and expand causes this effect. Is there a way to get rid of it?
2 votes -
Image trace distorts the image
Image trace creates a transparent line around the image so when added to swatches, the image doesn't go together. There is a transparent line around the swatch
1 vote -
Linked images opening in Photoshop by accident
Especially big files (exhibition walls etc.) operate so slowly that it often happens by accident that linked images open in Photoshop - although no double-click on the photo ever happened. I'd like to be able to turn off the image opening by double-click. If I want to edit images, I do this via the links panel.
1 vote -
Raster images should always honor the layer order and transparency values when scaling/moving/rotating
When moving/rotating/scaling Raster images should always honor the layer order and transparency values.
With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images…
4 votes -
IMPORTING png file = blank
I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.
2 votes -
Cannot update links from links panel
Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.
What the heck happened in the latest update(s)? Feels like all of the panels are super busted.
3 votes -
The operation cannot complete because of an unknown error. CANT
Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Link option in inactive in the Place dialog, even after a name is pasted from clipboard
I am working on a huge document with hundreds of linked images. All files are now changed due to company policy. So I need to relink a bunch of files. This is not possible automatically so I believed I found a solution. But the shortcut was devastating. If i choose say 10 links which have the same name, lets call them Image1 but now the name should be Image01. Same image is in other words used in several places in same file. I marked the links and chose Relink. So far so good.
I choose the new name Image01.ai and…3 votes -
Keep transparency of raster images is copied / pasted / drag-n-dropped
I have, let's say, image with background erased. I want to copy it from PS and paste into AI, intending opacity to be kept, but NO, you get opaque image.
I don't care who is in charge for this, you or PS team, just get it done already.
Same applies to PNGs from a browser.
33 votes -
Transparent PNG linked into AI drawing
I've exported transparent PNG's from Photoshop, and I'm trying to work on an Illustrator drawing with them, so I can eventually put them into my InDesign doc. So, I link in a PNG to Illustrator and it decides to read it as though it has a white background. So, naturally, I don't realize this because I'm working on a white artboard until I get into InDesign and the art is blocking the master, leaving me to go back into all my illustrator files to replace a linked file with embedded artwork. What's the point of linking a file if it…
1 vote -
Image moves after embedding
Embed image moves the image. See video.......again..
Effects (mirror horizontally and vertically) had been applied to 3 of the instances.
Win10, v22.1, 4k high DPI scaling 200%.
This is apparently the only way to work with a singe path with more instances. Drop it in the cc library and re-place it again. That alone is just sad. Ever seen how SketchUp works? Please let me know if there is a normal way of doing this.
Another hour wasted. How can anybody possibly work with this buggy pile of ****.
1 vote -
.psd clipping path makes imported image scale incorrect
Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.
It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.
Why a clipping path should do this to a file is very strange.
7 votes
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