Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8174 results found
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Crashing the files when you fetch the file from server
Crashing the files when you fetch the file from server after newly update came few day back.
1 vote -
Workspaces don't load when CC updates
Every time CC updates AI, my custom workspaces don't work. Either:
a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…2 votes -
Inaccurate graph size
Have seen this in versions of Adobe Illustrator since cs4 to cc 2021
Currently running on Mac OS 11 Big Sur.When you click with the graph tool the graph generated does not match the dimensions entered. I have had results that vary from 1 to 2 points smaller but not always the same though always 1, 1.5 or 2 points. If it is one of the circular graphs it is even worse with the graph being 12.5% smaller plus -1.5 points. I have clients who request exact graph sizes and it takes 2 or three attempts to get it…
2 votes -
When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.
macOS 10.14.6
Illustrator 2019, 2020Dropdown list is shown inverted when changing UI scale.
It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.These defects can be resolved by making the UI scale the smallest.
This is a very troublesome problem as a script developer.
I expect an immediate fix.24 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Graphics Glitching and Slow Response
Using Illustrator 2021 and experiencing image/ graphics glitching when using tools (zoom, arrow, pen). The program is also running sluggishly. I am running this on a 2021 Macbook Pro.
1 vote -
Auto Spell Check not working when ai file is converted to newer version
I noticed when an older .ai file version (ex. CS4) is converted to a newer version (illustrator 2020) the auto spell check will not work on text and text boxes. The only way I found to fix this is draw a new text box and copy the text from the old box to the new one.
1 vote -
Editing 3d Extrude In Existing File Loses Some Values
MacOS 10.15.7
Adobe Illustrator 25.2.3The shading/lighting and depth options are sometimes saved, but the style is always lost upon accessing the 3D Extrude filter options on an existing file. Problematic for teams that may not be aware of a particular style/value since this effect is finicky to begin with.
1 vote -
Symbols not Distribution when Direct Selected
When Symbols are part of a group, and selected with the Direct Selection Tool, the Distribute function does not have any effect.
1 vote -
別名保存でファイル名入力時に特定のキーコンビネーションで見えない特殊文字が挿入されCC同期エラー
MacOS BigSur11.4 / Illustrator2021 v25.2.3
Illustrator別名保存でファイル名入力時に、
意図せず[control]+[option]が押されることで、
表示できない特殊文字が入り、CC同期でエラーになる
上記コンビネーションで、文字が入力されないようにしてほしい。1 vote -
Crashing daily on Big Sur, losing all image links every time
Illustrator (25.2.3 and previous version) crashes every day after the machine has been in sleep mode.
2021 Macbook air (M1). Big Sur 11.1
The image links break every time and I have to relink all images in the recovered files. Please fix asap.1 vote -
Illustrator Crashes in Big Sur, Intel 2019 Macbook Pro
Illustrator crashes 2-3 times a day now that I've upgraded my Intel MacBook Pro to Big Sur 11.4 and updated to Illustrator 25.2.3. Illustrator opens just fine, but while I'm working or saving a file, it randomly crashes, so I can't figure out how to avoid it. I don't have any plugins. I've never had this problem with Catalina. I save to Google Drive (that has not changed.) Thankfully files are recovered, but this is a major productivity hit a point of great frustration.
1 vote -
Corner features display in the selection tool, not in direct select
Occasionally, the corner options features do not display in the direct select tool, meaning I cannot round corners (fillet/ chamfer). They do display in the selection tool, but they obviously don't work there (it invokes object rotation).
This occurs on Windows version 25.3.1 vote -
Strokes in intermediate blend steps don’t inherit Gradient Along / Across Stroke property
When blending 2 gradient (along / across stroke) paths, the newly generated paths do not keep the gradients 'along / across stroke' but switch to gradients 'within stroke' - can you fix it so the new blend retains the gradients along stroke?
2 votes -
Guides and SmartGuides not showing in Illustrator 25
Guides and SmartGuides are not activating. I have tried every fix suggested in forums, all the way to uninstalling, cleaning with the provided cleanup tool, and reinstalling. Still, the guides don't show. Have toggled every snap feature in every possible combination, they still don't show up.
1 vote -
Stalling on launch
Using Windows 10 25.2.3 (64 bit)
Stalling on start up if opening a single file, opens from desktop shortcut.
Recommended diagnostic does nothing.
Anyone else experience this?1 vote -
Bug in Illustrator v 25.2.1 - Under Type > Font. Font menu option inactive
Upon clicking the Type>Font menu option, nothing happens. Used to bring up list of fonts. Apparently, the person responsible for menu functionality wasn't thorough enough to include it the latest update.
Using Windows 10 Pro, OS Build 19042.928
1 vote -
While creating simple vector files Illustrator lags
Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.
3 votes -
Exportation of Devanagari in SVG
There is an annoying bug in the export or save as... SVG, when the artwork contains devanagari script.
I attach to this post 3 screenshots of a very simple artwork made of 1 background picture and 2 texts, one in Hindi, the other one in French. The fonts used are the beautiful Adobe Devanagari fonts (bold and bold-italic).
I have used either save as... or export as... and reopened them in Illustrator, with different results, then made a copy of my screen..
If you open the 3 files for example in Photoshop, you will see that they are all different!!!…1 vote -
Adobe Illustrator 2021 on Big Sur seems to have MANY bugs, one of them is when a vector is selected, its doesn't detect the colour.
Note Purple but brow odd shape is selected.
1 vote -
Crashing with every SAVE 25.2
Every time I go to save, AI crashes and my new "Save As" document is empty (zero bites).
2 votes
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