Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8141 results found
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Illustrator documents open to a red / black screen
Resizing the document window rectifies the issue, annoying nevertheless
35 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Random slow-downs opening or saving files
In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 64 GB
Boot ROM Version: 172.0.0.0.0
SMC Version (system): 2.41f1OS 10.13.6
1 vote -
Illustrator shows "Enjoying this app? (Buy Now)" even though I am subscribed
Adobe Illustrator CC showing "Enjoying this app? (Buy Now)" in the opening screen even though I am subscribed.
2 votes -
Opening Graphic styles causes crashes of v23
Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.
Have the engineers made progress in determining the issue and developing a fix?
6 votes -
Illustrator bug images and files and QT movies
I posed this before and it seems to have vanished so i am re-sending.
These images and jpegs and qt movies and files correspond to several bug reports over the lst month.
Please refer to tehse files when addressing my bug reports.
I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.
Doug Millhoff
D.Millhoff@sbcglobal.Net
213-251-85511 vote -
Relink error
Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives1 vote -
Stroked Paths get notches or bleeding in sharp connections
Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.
Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!
Screenshot 1: paths in…
7 votes -
Type Box fills with x's
When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.
At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.
Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed…
5 votes -
Workspaces not working at all
Today (Mar 19th, 2018) I updated Illustrator and upon (re)launching, NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
42 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit Goyal -
Imported eps fonts are wrong
Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
OS - Windows 7 64bit
- I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
When the image is opened in Acrobat the font is actually Arial.
See the attached figure for the bug. The same image opened in actobat / illustrator.1 vote -
Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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GPU performance color
Illustrator CC 2019
Mojave 10.14.1Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.
Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.
Any fix for this??
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Bug in pasting of metafile data from clipboard
Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
Running Windows 10 pro 1903 (18362.239)
The effect of the bug is demonstrated in the attached Word file.1 vote -
Type tool broken - insists on being anything but normal type
Unable to select the regular type tool. I get type on a path. This is a deal breaking flaw.
1 vote -
Window resize handle broken
Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you…
7 votes -
Manually entering integer size values makes fractions
The Width/height (Screenshot B: / H: ) Values don't work sometimes.
If I manually type in the values like 20x20 it will create something like this 20,134x19,999.
6 votes -
Buttons in Properties panel not recording in an action
When recording an action, there are things in the Properties panel that does not record properly.
Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.
Is anyone maintaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
Perhaps learn a little from Photoshop where actions work better (though still limited).2 votes -
Rasterize - Preserve Spot Color Bug
When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.
3 votes -
Editing Character Styles Does Not Trigger Content Change
Renaming a character style does not trigger content change.
Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.
Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.
3 votes -
Shape dimensions in toolbar and transform pallet do not match
As the title says. The shape dimension in my toolbar and transform pallet do not match.
- Win 10 / Illustrator CC
- Restarted the PC and software
- Measurements should match
- failed
1 vote
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