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Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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5925 results found

  1. Export jpeg files become Recent Files

    In my recent files when I first launch AI along with in the File Menu. If I choose to export jpegs files from an AI file, those files now become part of the Open Recent Files. Can we remove this so only files that were actually "opened recently" apprear in this menu, instead of opened recently and exported recently.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  2. Files save backwards

    Saving files (even new ones) is not functioning correctly. I will save a document only to next make a PDF for client review and go back to make changes and either nothing is there or the file is saved as a previous revision, not the one I saved as. Very harmful for my work environment. This is a MAJOR issue, not a minor bug.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Exporting from AI to Jpg/PNG - Thin line at bottom of photo.

    When exporting and AI file (Logo in this case) to a JPG/PNG format from AI, each image had a thin black line at the frame of the image on the bottom. There was nothing on the artboards that would have caused this. I had to open the exported images in photoshop and remove the line manually. Image attached.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Unknown error when exporting to jpeg or PNG

    I am trying to export my work to a Jpeg or PNG to work on photoshop but i keep on getting and unknown error. Please help I need this fix so i can complete my work. this is URGENT!!

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Não consigo criar documentos novos personalizados

    O Illustrator abre normalmente mas não consigo criar um documento novo personalizado pois não existe essa opção disponível para mim.

    2 votes

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    1 comment  ·  Properties Panel  ·  Admin →
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  6. déplacement du centre de rotation d'un objet c'est impossible à replacer, illustrator se plante...

    Windows 10 français 20H2_Illustrator 25 01 64 bit français et aussi une tablette WACOM Intuos Pro L!!!!!!.
    Le déplacement se fait sans problème avec une souris

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  7. Illustrator 25.0 slow and laggy

    Since upgrade things very slow. Also cannot move objects in small, precise moves.

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  8. Please Select a Key in Current Document

    When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.

    I only have one file open containing one artboard.

    I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.

    I've attached a screenshot for reference.

    5 votes

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    4 comments  ·  Documents and Artboards  ·  Admin →
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  9. Navigator does not change view

    In V24.02(win10, 64bit) the Navigator panel does not change the View. Wherever you click in the Navigator, the view is just moving in diagonal direction slowly.

    6 votes

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    3 comments  ·  User Interface  ·  Admin →
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  10. Illustrator won't open and won't make new files

    My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  11. Crashing when trying to save file

    Sometimes when I'm trying to save my progress on a file, it crashes and doesn't create a recovered file or anything. I've lost a lot of work.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Contents of CC Libraries panel shrinks when Cmd +/- used

    The panel with all the swatches and assets I have saved will suddenly shrink as if I hit Cmd +/-. This mainly happens in illustrator but has happened in InDesign and Photoshop as well. Then I wont be able to click into or out of the libraries tab or accurately select what I want in the library as well.

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  13. Shortcut keys not shown or working for items in Object menu and in other menus

    Many but not all shortcut keys are not shown in the Object menu or operate as in previous version! This is a major setback for my type of work. Can't quickly Group/Ungroup, Zoom, UNDO, Copy, Paste, change stacking order, other functions. Browsing the menus shows only a few shortcut keys. Same in all workspaces. Please put them back as in the previous version!

    2 votes

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    Request to Contact Support  ·  1 comment  ·  User Interface  ·  Admin →
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  14. software crash

    Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  15. My color theme isn’t working. it just appears to loading since forever

    my color theme isnt working. it just apppears to loading since forever

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. Illustrator und Mac M1 funktioniert nicht zusammen

    Ich arbeite als Designerin und verwende Illustrator um die 4 Stunden täglich. Seid dem ich auf einen Mac mit M1 Prozessor umgestiegen bin habe ich folgende Probleme: Es dauert extrem lange das Program zu öffnen, Dateien zu speichern und Dateien zu Exportieren. Zudem hängt sich der ganze Computer regelmäßig auf, wenn Illustrator geöffnet ist.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  17. Befehl "Speichern" wir von Befehl "Speichern unter" abgebrochen

    Mojave 10.14.6
    Illustrator 2021

    Seit dem letzten Update stoppt Illustrator das Speichern (Cmd+S) ohne jegliche Warnung, wenn man vor Ende des Speichervorgangs "Speichern unter" (cmd+shift+S) wählt.

    Das ist wahnsinnig riskant, da man im Grunde IMMER gleich nach dem Speichern ein PDF mit "Speichern unter" erzeugt. Ich habe mittlerweile an die 10 Dateien so verloren... bis mir der Fehler aufgefallen ist.

    Grüße, AC

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Everytime I open Illustrator the toolbars are missing

    Everytime I open Illustrator the toolbars are missing, even if I redefine the mode (classic, essentials, layout) they still don't appear. So everytime I have to go to window and add manually, which works, but if I close I have to do it all over again.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  19. Scaling an illustration with grouped guides, the guides do not scale anymore with (V) tool CC2020

    This morning it worked fine but this evening it didn't work anymore. I reinstalled illustrator CC2020 twice. Please can you fix this problem? It is not about CMND+SHIFT+B and I don't want to use the (S) Scale tool. So please can you fix this problem asap.

    Thank you

    9 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Distribute Spacing field is disabled if you set a key object BEFORE opening Align panel

    Windows 10 Pro (64-bit), Illustrator 24.0.1 (64-bit)

    If I wish to align / distribute two or more objects in Illustrator, if I select the objects and click on the 'master object' BEFORE I go to the 'Align' tool window, the distance box remains greyed out as you can see in one of the screenshots below. I find this very annoying, for example, I may have previously been on the 'Transform' tool window sizing my objects, then I copy them a few times and select them all, select a master object then go to the 'Align' window and the distance box…

    19 votes

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    13 comments  ·  Align, Distribute  ·  Admin →
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Illustrator (Desktop) Bugs

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