Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5925 results found
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Crash in exporting PDF
Illustrator 24.3 64bits on Windows 10
The software crash when exporting PDF as a Export for Screens (mutliple format export)
All the formats except PDF are exported on the Outpout folder, but when generating PDF, it's crash randomly (1 success for 5 crashes)
3 votes -
adobe color themes not responding
I am using Illustrator on my desktop, and it is the 2020 version. I'm trying to use the adobe color themes but when I click on it, it opens to a blank white window. I tried restarting my computer and exiting out of the folder, to no avail.
2 votes -
Notification Messages are gibberish
Notifications in Illustrator appear with broken nonsensical text. Just random letters crossing over each other. See screenshot
Using macOS Catalina 10.15.7
and Illustrator CC 252 votes -
MacOX Big Sur Laggy
I've noticed two issues with Illustrator 2021 running on macOS Big Sur.
The performance is laggy when I try to move an image around. I hold the image and drag it. The image stops moving, then skips.
Second, when I option hold an image to duplicate it, it sometimes doesn't work and drags the original image instead. I've noticed that I cannot drag the duplicate a certain distance from the original image.
2 votes -
Illustrator not allowing file saving bug
The Save or Save As functions aren't working. After going to File and selecting either one, nothing happens. I'm left with work unsaved and at risk of losing. This hasn't happened before and I have been using illustrator perfectly for the last 6 months.
I have a MacBook Air, macOS catalina version 10.15.5.
I have Adobe Illustrator 2020.
2 votes -
My work space including the toolbars doesnt load
when i launch illustrator nothing loads except the selected artboard. Everytime i open illustrator i need to manually add all the tool bars and panels to make my workspace. i re installed illustrator and cleared preference too, it worked fine for first load then happened the same after the second load. It's a User Interface Launch bug i guess. Fix it please. or provide a solution
I have attached a exact screenshot of how my interface looks after every launch
2 votes -
Window auto scrolling
When opening Illustrator the file auto moves to the right at a slow pace. When hitting Shift it jumps - it only stay still if the mouse is off the application. The art won't stay steady on screen.
4 votes -
shift does not create square artboard, but uses previous proportions
illustrator 2020 - 24.2.3
mac os catalina 10.15.6in the newest version of illustrator, creating a new artboard while pressing shift just creates an artboard at the same dimensions as the previous one, rather than as a square. having to take the extra steps to manually type in exact square dimensions is a real time suck when i have to create many different sizes on one document. there should be a way to get that old setting back!
4 votes -
Blob tool freezes Adobe Illustartor
I'm trying to use the blob tool to outline a drawing in order to complete part of my final for my college class. My expectation when using it is that it simply outlines the drawing, but every time I use it, all of adobe illustrator freezes (the times it does happens varies, it's never at the exact same time. Sometimes I can do it for 5 minuets others it's for 30 seconds). Things are still happening, but I can't see it happen on screen. If an answer can be provided as to why this is happening it would be much…
2 votes -
A bug compounded with rotated line gradients, arrows, and appearances
There are some conditions for reproduction.
・ Line with arrow
・ Set gradation to line color
Two or more lines created by the appearanceIt is good to change the line width or move by "deformation" to check the change of the overlapped line.
Rotate the object.
Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.I have confirmed this phenomenon in all versions from CS6 to 2020.
A similar phenomenon was obtained with the vertical axis reflect.…13 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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24.2.3 → 24.3 アップデートすると、一般の単位がptにリセットされる
Windows10 / 1909 / 18363.959
24.2.3 から 24.3 へアップデートしたら、環境設定の単位の一般と線でmmの設定が、Illustrator起動毎にptにリセットされてしまいます。
設定ファイルの再作成を行っても、環境設定ファイル全体の再作成を行っても解決されません。
解決出来ないので現在は24.2.3で使用しています。3 votes -
Color picker preview doesn't match color field/document, matches monitor RGB instead
- Operating system: Windows 10 Pro. Version of Adobe Illustrator: 25.0
- When I select a color in the color picker, the circled color in the color field doesn't match the color in the preview. The color field matches the document, but the preview shows it as much brighter. It actually matches my monitor RGB since it matches the document opened in Windows photo viewer (see attachment). I don't have this problem in Photoshop. Everything matches. It looks like the color field is correctly color managed but the preview box is not.
- Expected result: I expect the preview to match the color…
2 votes -
Type on Path Brackets Not Appearing
When using type on path tool (and then direct selection for realignment), the brackets to realign often don't appear regardless of how long you tediously go over the path trying to get the cursor to change. In the off chance we can get them to appear, often it isn't possible to drag the text fully to where it needs to be to go in place before the cursor jumps. This isn't happening in Photoshop, only Illustrator, which leads me to believe it is a bug.
2 votes -
Excessive fan and temperature in v21
Hi. Upgraded to v21 from v20 when it was automatically available. I am on a Dell laptop 7501 with Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz and 40gb RAM. Since installing v21 when illustrator runs it constantly runs the fans up and CPU temp is generally above 80degrees, after about an hour the program crashes. All drivers are up to date. Switched back to v20 and no issues, no fan noise in operation and temp about 20degrees lower!
2 votes -
illustrator is unable to save this document ... due to some unexpected errors.
Prior that, I get a message saying "This file has been modified outside Illustrator. Do you want to continue?" Then I click yes.
Then... "Illustrator is unable to save this document ... due to some unexpected errors."
I've been getting this message every now and then whenever I try to save a document. Started when I updated my Adobe Illustrator to version 25.0.
Save a copy yields the same result.
Adobe Illustrator version 25.0
macOS Catalina version 10.15.62 votes -
When creating new document in 24.2, two artboards are created
Creating new document. Two artboards appear, even though I only requested one. I also now have "video safe areas" showing in default and can't get them to not show upon setting up new document.
3 votes -
New Illustrator 2020 laggy and slow on the simplest of tasks
Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.
4 votesGeneral slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
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'Edit Color Group' does not respect global or spot color swatches.
The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.
Try this:
- Make a few global color swatches. Draw some shapes using them.
- Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
- Make those swatches into a color group.
- Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
- Change some colors, hit OK, yes you do want to save your changes to the…
4 votes -
Graphics do not show when document is opened, only in preview
When I open a document with several artboards that was created in the 2019 edition of Illustrator I can see all images in the preview - but when I open the document there are only empty artboards. How can I avoid recreating all my artwork?
My Illustrator is updated to the latest edition and the technicians have deleted all previous versions. My computer has 16 GB RAM, x-64 and runs the Windows 10 pro.2 votes -
New update, stroke profile bug
Just got the latest update and now my Width profile 3 on stroke settings is adding these little rounded bumps to the corners that were (prior to update) sharp. The end points are also slightly curved. Right side does not have bumps but has same curve when points on this profile used to be sharp. All of my settings and prefs have stayed the same. I use this stroke profile alot so I noticed this issue right away. Please fix. Photo attached.
Thanks
5 votes
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