7503 results found

1. Input boxes handle keypresses inconsistently

   This is an intermittent bug.

   When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.

   Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.

   I've attached a gif of some of the behaviour, but it's hard to catch the error when I'm recording the screen, so couldn't display the missing character case.

   This is an intermittent bug.

   When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.

   Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.

   I've attached a… more

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2. Unintelligible editing of objects with multiple fill and clipping path modes.

   1. Ai 21.1.0 Disappearing of additional filling in the mode clipping path. Clipping path und disappearing more fill in appearance object. In the attachment file with the example.

   Preview:
   1. screenschot - https://cl.ly/1g2Y3o281I13
   2. video - https://cl.ly/3D28070l060S
   3. ai file - https://cl.ly/2A2K2D2Z2E0f

   Best Regards.

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   1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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3. exporting svg

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.

   Regards,

   Ed Boon
   Visioned.net

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

4. Creative Cloud Libraries

   1. System Windows 7 PC. (newest Updates)
   2. Adobe Illustrator CC 2017 (newest Update)
   3. Open CC Libraries. (Window Menu or Icon)
   4. Open CC Libraries without any issues.
   5. The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
   6. I uploaded a screenshot what happen when i click on the CC Libraries Icon.

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5. Submenu don't work

   1. Illustrator CC 2017.1.0 (64bit)
      Windows 8.1 2013 microsoft
      Asus 64x

   2. Ctl + N or File> New Document

   3. creation of a new document

   4. does not work nothing happend

   And no drop down menu for the Tools are visible :
   - Direct selection (A)
   - Pen (P)
   -Text (T)
   - Stroke (Maj+ T)
   - Rectangle (M)
   - P
   - Maj + N
   - Maj + E
   -... all with a sub menu

   No tools are visible

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Crashes on "Cancel" in Keyboard Shortcuts Window

   1. Illustrator CC 2017 (21.1.0)
   2. Pressed "Cancel" in the Keyboard Shortcuts window.
   3. Expected Keyboard Shortcuts window to close without saving changes.
   4. Illustrator crashes

   No plugins installed.

   Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

   Please let me know if you require further information.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. grabbing tiny things

   BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

   you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

   the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even smaller. I know no one who program the software actually uses it or you would know it is a repetitive motion nightmare. The most strenuous thing is having to move tiny increments and click on tiny little things you can barely see and every revision it gets worse and worse.

   Snap to point doesn't work and it should be snap to guides too
   ,

   BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

   you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

   the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

   Thanks & Regards,
   Raghuveer Singh

8. Small Caps no longer working as it should

   Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator uses real Small Capitals when a font has specialized glyphs for that, just like these two top fonts used in the test file.

   When a font does not have true small caps, they get faked using the value from Document Setup.

9. Sluggish tool bar

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option key. After just fiddling with a few combinations it works but not at first, every time/

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option… more

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10. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

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11. Appearance pallet, 2 top stacks always expand, after use Type Tool

    Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

    Steps:
    1. Open Illustrator, new document
    2. Open Appearance Palette (Shift+F6)
    3. Collapse all stacks in Appearance Palette (if they expanded)
    4. Choose Type Tool
    5. Use Type Tool in any place of document
    6. ESC and Click any place of document

    Expected result:
    Appearance Palette Stacks remain minimized (folded)

    Actual result:
    2 top Appearance Palette Stacks are expand (unfolded)

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12. Illustrator stops working and closes

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Object Type Indicator doesn't know groups

    Why is it that when a group is selected, the Object Type Indicator doesn’t call it a group?

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14. pathfinder, file sizes, interface changes

    case # 018 9255 921
    Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

    When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

    CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me have to revert to using CS6 to finish project.

    File size: I am noticing that relartively simple vector that would have been a few KB, maybe a couple hundred KB, are frequently saving at 1 or more MB.

    Why are the files so large?

    I called this in today, but the level 1 customer support person wasn't very helpful, and Indian accent didn't improve the situation.

    I am also having numerous problems with changes in basic interface between CS6 and CC 2017.

    The overall effect being that, functionally, CC 2017 is a substantial downgrade from CS6.

    Are there any good intros or primers on transitioning and dealing with interface changes?

    case # 018 9255 921
    Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

    When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

    CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me… more

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15. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

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16. Resize handles offset from selection

    For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

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17. Photoshop 'Vector Smart Object' is not opening in AI

    Photoshop 'Vector Smart Object' is not opening in Latest AI

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18. Gradient Window is bugged when fixed to the sidebar

    When the windows is fixed to the sidebar it is not working propertly.
    When its not fixed, it works fine.

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19. solving zooming issues

    why in illustrator cc 2019 zoom tool always stops at 33882.35% level when i draw a rectangle with it and not continuing to 64000% zoom level

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20. Transparent PNG linked into AI drawing

    I've exported transparent PNG's from Photoshop, and I'm trying to work on an Illustrator drawing with them, so I can eventually put them into my InDesign doc. So, I link in a PNG to Illustrator and it decides to read it as though it has a white background. So, naturally, I don't realize this because I'm working on a white artboard until I get into InDesign and the art is blocking the master, leaving me to go back into all my illustrator files to replace a linked file with embedded artwork. What's the point of linking a file if it won't read it correctly?

    I've exported transparent PNG's from Photoshop, and I'm trying to work on an Illustrator drawing with them, so I can eventually put them into my InDesign doc. So, I link in a PNG to Illustrator and it decides to read it as though it has a white background. So, naturally, I don't realize this because I'm working on a white artboard until I get into InDesign and the art is blocking the master, leaving me to go back into all my illustrator files to replace a linked file with embedded artwork. What's the point of linking a file if it… more

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