8146 results found

1. Pantone + color book will not consistently "sort by name"

   I keep the Pantone+ Solid Coated book open always, but every time I reopen the program it reverts back to "sort by kind" instead of the "sort by name" I keep choosing and is my preference.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Cannot scale item directly after placing...

   When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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3. Illustrator 23.0.1 Selection Tool/dragging text box keeps unselecting by itself?

   Keeps deselecting by itself when i try to grab objects and drag. When I press Shift and drag, it duplicates the text box and suddenly deselects itself?? anyone having this issue?

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4. General Performance Issues and Font Issues

   The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

   I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

   macOS Mojave Version 10.14.02 (Issue appears also in older versions)

   The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save I will see a older version of my design in illustrator, which makes working on the artwork confusing, did it save, delete, what happend. After I re-open the file everything is back where I saved it.

   Another issue that I run into is that If I select a object a bigger bounding box appears, containing other elements somewhere on the artboard. In relation to that I'm also sometimes unable to select objects and move them, the bounding box moves or the object jumps back to its position.

   I can't explain the issues more, I just share my experience and these issues happen randomly so capturing those is like catching air. I taked already with the adobe support and followed all instruction but the team still don't know what it is and how to fix it.

   I wish that in 2019 the overall performance of illustrator gets better.

   Happy new creative year 2019

   The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

   I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

   macOS Mojave Version 10.14.02 (Issue appears also in older versions)

   The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Transform Panel in Properties – Nudge using arrow keys problem

   In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

   The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to inches).
   The Transform section embedded in the new PROPERTIES panel does NOT work properly. It only goes up and down in 1" increments.

   I am using Illustrator 22.0.1, and I do not believe this has been addressed yet.

   In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

   The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to… more

   12 votes

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   6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer a problem in recent versions

6. Unable to save to Illustrator 8 legacy format

   Illustrator 23.0.1 (64-bit)
   Windows 7 Pro SP1 x64

   File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

   Create simple file (can be blank, but this doesn't show the full problem.
   Save as Illustrator 8 format.
   Attempt to ope.
   Error message (see screenshot) is displayed.
   Click OK.
   File then opens, but has no content.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Zoom Tool – Zoom out sometimes doesn't work

   I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.

   Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.

   Illustrator 22.01 Mac

   13 votes

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. eyedropper tool

   I have never had to ungroup objects to get the eye dropper tool to apply selected attributes to an object. This no longer works without ungrouping objects.

   I have never had to ungroup objects to change the color of an object selecting a color from swatches. This no longer works without ungrouping objects.

   I have posted a thread with all the screenshots you could ever need and the this appears to be a glitch that needs fixing...really, really bad. The solution to the issue from my thread was to post the problem here.

   https://forums.adobe.com/thread/428177

   21 votes

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   21 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Recolor artwork window stops working shortly after opening (Illustrator CC2018)

   I'm using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
   I'm trying to recolor my artwork but the window accessed via Edit colors > Recolor Artwork freezes shortly after using it.

   Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

   I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

   Any idea how to fix this?

   Thanks for the help in advance.

   Best,
   Milan

   I'm using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
   I'm trying to recolor my artwork but the window accessed via Edit colors > Recolor Artwork freezes shortly after using it.

   Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

   I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

   Any idea how to fix this?

   Thanks for the help… more

   20 votes

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   7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,
   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Raghuveer Singh
   Illustrator Team

10. Tools not working.

    Some tools not working. When I click on the text tool I get something that looks like a pencil with a circle with a slash through it underneath the pencil-brush-pen-line tools. I deleted preferences and nothing helps. This is very aggravating.

    6 votes

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11. Free Transform Tool hidden under Puppet Warp in toolbar

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an object we almost always keep the following hidden: the Bounding Box and Corner Widget.

    Hiding these two items create efficiencies in our drawing routine and removes unneeded clutter when editing objects.

    Corner roundness can be edited in the control bar and bounding box can be revealed only when needed using the Free Transform Tool.

    By default these should be hidden for power users (my opinion). They can be turned on if needed by other users.

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an… more

    12 votes

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Keyboard doesn't register shortcuts

    My Illustrator CC 2018 (last update) has a bug with the keyboard. It happens after couple of hours working on a project then the keyboard doesn't register any shortcut from the panel. The only way to fix this is to restart my Mac. Is there solution for this bug?

    2 votes

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13. I fail to change default fonts in Illustrator CC 21.0.0 with the method on web

    I fail to change default fonts in Illustrator CC 21.0.0 with the method on https://helpx.adobe.com/illustrator/using/fonts.html#Changethedefaultfont. I changed the Character Styles, but type is still Song type

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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14. Opt/Alt dragging a graphic from CC library does not remember layers in update 2018
    31 votes

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    Under Review  ·  21 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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15. Illustrator pastes a wrong color between SVG /Ai

    When changing a color on SVG vector group, and paste it in a ai file, the previous color swatch is still remaining. No effect depending using shortcuts or cut instead of copy

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. ILLUSTRATOR CRUSHES WHEN I CLICK ON THE BRUSH TOOL.

    Illustrator crushes everytime I click on the brush tool. I have reinstalled the Illustrator and its not working. I am using a hp z800 running windows 10 with Nvidia Quadro K2000 as my gpu. Please Please Help

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Image Trace has a problem keeping the artwork in the same location from the original.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific problem comes up we have to manually move the image traced result back over the top of the rasterized art to ensure that it is in the exact position or our CNC machines will be off and ruin dies by milling into image area.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific… more

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    Under Review  ·  9 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Input Boxes Floating in the Workspace

    Hi, since the 2019 release I have 2 floating input boxes in the workspace, I don't know where they belong but they werent there before. If I hover over the '1' it brings up a tooltip of 'Artboard Navigation'

    See attached screensnip.

    •  

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

19. Illustrator files explorer window bug

    Hi,

    Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.

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    1 vote

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Illustrator won't open any files

    Since the new update I am completely unable to open any AI or PDF file in Illustrator. Nothing will open, just the rainbow ball of death forever until I have to Force Quit. I've uninstalled Illustrator and even installed earlier versions with no luck. I've 'repaired' Creative Cloud with also no luck.

    I'm working on MacOS High Sierra (10.13.6), Illustrator v23

    A couple times I've gotten an error message that says: "cannot open ___ file because this file does not exist."

    Please help!

    1 vote

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator