8131 results found

1. App crashes shortly after launch

   It keeps quitting unexpectedly after a short time

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   Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Threaded text areas display only first lines when Adobe Every-Line composer is used, since 29.6

   Issue: two or more threaded text areas no longer render all text inside. The text does still exist (as visible in View > Outline) but it does not render on screen or when exporting / saving out. Whereas text flashes visibility for single text areas with no threading, but does eventually show.

   Actions taken: fresh text areas; freshly typed text (not copy-pasted); fresh document with fresh areas and fresh text. All do not render fully. Also ensured text is at the very top with no unseen masks or shapes obscuring. Turning off and on Outline View, bounding box, edges etc.

   Temporary solution: rolling back to v29.5. In this earlier version threaded text areas render fully and correctly.

   Ai: v29.6.x and v29.7
   PC: Win 11 Enterprise; build 26100.4652 and 22631.5624.

   Issue: two or more threaded text areas no longer render all text inside. The text does still exist (as visible in View > Outline) but it does not render on screen or when exporting / saving out. Whereas text flashes visibility for single text areas with no threading, but does eventually show.

   Actions taken: fresh text areas; freshly typed text (not copy-pasted); fresh document with fresh areas and fresh text. All do not render fully. Also ensured text is at the very top with no unseen masks or shapes obscuring. Turning off and on Outline View, bounding box, edges etc.

   … more

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   Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Smart Objects not updating correctly due to Optimized Save Illustrator 30

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on Mac OS). Elements within the smart object itself will appear out of layer order (or simply disappear), or transparency masks will disappear. I noticed when I was making minor edits, the "save" would take much less time than usual. That is how I discovered the existence of this new File Save performance enhancement that I believe is the root cause of this.

   When I "force" Illustrator to save the entire smart object file (rather than just the changes I've made) by hitting "Select All" and nudging up one tick and back down one tick, then hitting save — the smart object takes notably longer to save, then updates correctly in Photoshop. I have repeated this over and over again, so it feels relatively isolated to these criteria, best I can tell!

   Thank you in advance for your attention on this! Thank you so much for your hard work on the software updates.

   *Update: another possible work-around is to turn off "Save in Background". Obviously only a workaround, not a fix.

   • Russ

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on… more

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Ray tracing cuts off ends of 3D strokes with round caps

   When using the 3D effect on an object with strokes, and choosing to render using ray tracing, it abruptly cuts off the end of many strokes (with round end cap already applied).

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   Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Eyedropper reports "nan" or inaccurate color

   Adobe Illustrator version 29.7.1.
   When picking a color with the eye dropper from a 2x2 raster image copied and pasted from Photoshop, on certain sub-pixel positions the eye dropper will return a "nan" color, and will fill all of its preview color windows to black. That, or it will be wildly inaccurate.
   Attached a screenshot and the .ai file.

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   2 votes

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Square shape not showing

   On mine the square shape not showing, why?

   2 votes

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   Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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7. Embedded Grayscale Image Inverts When Unembedded from Illustrator 29.8.1 and Opened in Photoshop

   I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

   When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

   This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

   Steps to Reproduce:

   Open an Illustrator file (v29.8.1) with an embedded grayscale image.

   Unembed the image.

   Open the resulting file in Photoshop.

   Observe that the image is displayed with inverted (negative) colors.

   This issue is interrupting my workflow, especially when working with grayscale assets. I would appreciate your assistance in identifying a fix or workaround, or confirmation if this is a known issue under investigation.

   Please let me know if you require further information or sample files for troubleshooting.

   Thank you for your support.

   I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

   When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

   This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

   Steps to Reproduce:

   Open an Illustrator file (v29.8.1) with an embedded grayscale image.

   Unembed the image.

   Open the resulting file… more

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   Need More Info  ·  3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Created Dimensions change their snapping positions

   I wanted to use the Dimension tool but I’m afraid it really needs some work and can only be used when your drawing is finished.
   Here is a quite of bug that happened: I was adding another space and other dimensions. Apparently it changed my previous one with a certain angle (I didn't rotate anything though).
   I did realize at that time and can't even go back to when it was good.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. When using a Stylus, half the time lines don't draw and the eraser doesn't work.

   As seen in the attached video, when I use my HP stylus on Adobe Illustrator my stylus is frequently not registered and nothing is drawn. You can see in the video that the lines stop appearing even when I am tracing my stylus across the page and the cursor from the stlyus does not follow, but sometimes it does and still there is no output. Also at the end when drawing the alphabet less than half the letters come out. This issue has made it essentially impossible to draw things as I need to redo/trace lines about 3-5 times before they come out clearly.

   This issue only occurs on Adobe Illustrator and even happens on the select tool, eraser, etc.

   I am currently on Illustrator 30.0, but the issue is there on all versions. I have done all updates. I am currently on Windows Version 10.0.22631. The stylus I am using is the HP Slim Rechargable Pen (HP Slim Rechargeable Pen).

   the issue happens just when doing anything, and the expected result is that the tools are used without fail and come out cleanly (as they do on other apps).

   As seen in the attached video, when I use my HP stylus on Adobe Illustrator my stylus is frequently not registered and nothing is drawn. You can see in the video that the lines stop appearing even when I am tracing my stylus across the page and the cursor from the stlyus does not follow, but sometimes it does and still there is no output. Also at the end when drawing the alphabet less than half the letters come out. This issue has made it essentially impossible to draw things as I need to redo/trace lines about 3-5 times before… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. When moving object it counts as hundreds of inputs, filling the history

    When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems fixed in Beta 30.0.0.14

11. CEPHtmlEngine keeps macOS awake

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
    
    pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
    
    pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
    
    Timeout will fire in 120 secs Action=TimeoutActionRelease
    No kernel assertions.

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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    7 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is being tracked and is awaiting the fix by CEP team

12. Stroke weights ing symbols change to random sizes

    When working with dynamic symbols, the stroke weight changes to random sizes from extremely thin almost non-existent to 1000pt - sometimes affecting a select few instances of the symbol and sometimes affecting all. This happens sometimes when saving the file and reopening, when changing fill colours of instances, when editing the original symbol (double clicking onto a symbol and clicking out), when duplicating an instance.

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    2 votes

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    1 comment  ·  Symbols  ·  Delete…  ·  Admin →
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13. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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    3 votes

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Info panel is too wide

    The Info panel is forcing the other panels bigger when others are being connected. despite smallest UI chosen in User Interface.

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    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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15. Gradient panel bug

    I can't scroll in the Gradient panel like in the Libraries panel where i can see the other options or like the Properties panel when there's more options, but the space is not enough, but you can scroll so you can see the rest. And also the little panel where you can see the default styles of gradients is taken so much space and you can't minimize that space, that could be good, or just leave a line where you can see a limited or recent styles chosen but then you can click so it expands and shows you the entire library.

    I can't scroll in the Gradient panel like in the Libraries panel where i can see the other options or like the Properties panel when there's more options, but the space is not enough, but you can scroll so you can see the rest. And also the little panel where you can see the default styles of gradients is taken so much space and you can't minimize that space, that could be good, or just leave a line where you can see a limited or recent styles chosen but then you can click so it expands and shows you the… more

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    2 votes

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    Under Review  ·  1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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16. 「プリント」を実行した直後に Illustrator がクラッシュして終了する

    Illustratorのバージョン:
Illustrator 29.4 日本語版
    OS:
macOS Sonoma 14.7.7
    ハードウェア環境:
    ・機種名：iMac Retina 5K, 27-inch, 2020
    ・CPU：3.3 GHz 6コア Intel Core i5
    ・メモリ：8 GB 2667 MHz DDR4
    ・GPU：AMD Radeon Pro 5300 4GB
    プリンター:
Fuji Xerox DocuColor 1450 GA（Wi-Fi接続）

    再現手順:
    1. Illustrator で任意のドキュメントを開く
    2. メニュー「ファイル」＞「プリント」を選択
    3. プリントダイアログで用紙サイズや設定を変更
    4. 「プリント」をクリック

    実際の結果:
    ・「プリント」を実行した直後に Illustrator がクラッシュして終了する
    期待する結果:
    ・「プリント」を実行しても落ちずに、正常にプリント処理が行われる

    補足情報:
    ・データの複雑さやIllustratorの起動時間は関係ないように感じる
    ・他の EPSON 製プリンターでは同じ操作を行ってもクラッシュは発生しない
    ・DocuColor 1450 GA のプリンタードライバーを再インストールしたが、問題は改善しなかった

    クラッシュレポートのスクリーンショットを添付します。

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    2 votes

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    Need More Info  ·  3 comments  ·  Print  ·  Delete…  ·  Admin →
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17. グラフのサイズや位置が表示されない

    １．Windows11Pro Illustrator29.6
    ２．グラフツールでグラフを作成
    ３．変形パネル（ウインドウ＞変形）に値が表示され、編集できる
    ４．何も表示されない

    2 votes

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    Need More Info  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. 円グラフ作成でサイズが指定した値と異なる

    １．Windows11Pro
    ２．グラフツールを使って円グラフを作成
    ３．指定サイズの円グラフ
    ４．50㎜の円グラフが43.287㎜になる

    2 votes

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    Need More Info  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Ai2025 - The Pencil tool has become unusable again! There's no accuracy—it’s too smooth!!!

    I’m here to post about the same issue I did in 2014.
    The Pencil tool has become unusable once again! It’s smoothing too much, even on the maximum accuracy setting (left first slider tick).

    Back in 2014, when Adobe rewrote the Pencil tool, you removed the previous numeric settings and replaced them with four ticks. All of them were too smooth and took too much control over the path, leading to imprecise bubbly and smooth drawings.

    I made a post about this back then, and Adobe was super nice to respond by adding a fifth lowest left tick with the previous lowest accurate settings, which I’ve been using for nearly 20 years now: "lowest fidelity, 0.5px smoothness, 0%."
    Here is the post I made in 2014:
    PLEASE PLEASE adobe. The new pencil tool has become unusuble to me
    https://community.adobe.com/t5/illustrator-discussions/please-please-adobe-the-new-pencil-tool-has-become-unusuble-to-me/m-p/5771656#M19352

    Now, after the 2025 update, the pencil tool once again is smoothing too much, even on the lowest accuracy setting. This is making mine and my colleagues work impossible because the tool doesn’t generate enough anchor points to create the detailed and organic edge illustrations we need. Not everyone is looking to draw smooth, bubbly shapes!

    This is crucial in an free hand drawn operation such as the pencil tool because anchor points act as the resolution of the path, determining the type of edges you want to express in your drawings. The character of the edge is essential for the final look.

    Why shouldn't we have more control over the path resolution, allowing for higher values? Currently, Illustrator seems to be leaning towards reducing the resolution of our paths, limiting our creative control leaning towards more smooth bubbly or geometric style.

    Inkscape is fantastic in this regard as it doesn't limit the resolution the artist gets to add to the path. It has a numeric setting where you can set what you need. Unfortunately inkscape falls short on other aspects of the freehand pencil drawing process, for instance you can't redraw over and over again and sculpt your path with the pencil tool as you can in illustrator.

    With this post I’m requesting:

    (1) To fix the bug and bring back the ability to generate more anchor points on the path for accuracty on the lowest tick with "lowest fidelity, 0.5px smoothness, 0%."

    (2) I'm also making an additional feature request for the ability to add even more anchor points than that by adding an even lower sixth tick that generates even more anchor points, with a setting like "lowest fidelity, 0.2px smoothness, 0%."

    Alternatively, and idealy, please bring back the numeric values like you had before that allow us to set the path resolution more precisely, similar to how Inkscape still handles it.

    This won’t slow down the application in any significant way—today's machines can handle it. I've pushed Illustrator to its limits for many years, and higher resolution paths have never been an issue. There's no reason to hold back on giving users more control over the paths and the style of their illustrations.

    I would love to assist in testing it out.

    Please Adobe.

    Thanks

    MacBook Pro Apple M1 Max PRO 64GB RAM.
    macOS Sonoma 14.7 (23H124)

    I have posted this in the adobe community forums also in hopes of a fix.
    https://community.adobe.com/t5/illustrator-discussions/ai2025-the-pencil-tool-has-become-unusable-again-there-s-no-accuracy-it-s-too-smooth/td-p/14922613

    Here follows some comparisons of anchor point generation to show the bug and the feature request on the bottom:

    (Please click the images to see the anchor point amount better, thanks)

    I’m here to post about the same issue I did in 2014.
    The Pencil tool has become unusable once again! It’s smoothing too much, even on the maximum accuracy setting (left first slider tick).

    Back in 2014, when Adobe rewrote the Pencil tool, you removed the previous numeric settings and replaced them with four ticks. All of them were too smooth and took too much control over the path, leading to imprecise bubbly and smooth drawings.

    I made a post about this back then, and Adobe was super nice to respond by adding a fifth lowest left tick with the… more

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    33 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in AI 29.0.1 Hot Fix Update.

20. Blending tool undo

    Whenever I undo one shape inside the blended elements, it doesn't go back to the initial position. Instead, it stops mid way and the CMD+Z button moves it back 1 pixel closer to the initial position. Moving the object is also a challenge where the second I release the mouse click, it shifts further away.

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    1 comment  ·  Blends  ·  Delete…  ·  Admin →
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