7704 results found

1. Illustrator 2025 file content missing when made in illustrator 2024

   When opening a .ai file made in illustrator 2024 into illustrator 2025 all contents seem to be missing, file can be reopened in illustrator 2024 displaying all editable content, however.

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2. Eyedropper set to pickup character style and color, changes text color.

   Can anyone please explain why this happens? It has bugged me for a long time. I have the eyedropper clearly set to pickup the color as well as character style. It always reverts to black.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Recovery opens Print.ai document profile instead of restoring a document after crash

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

   Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

   Does it sound like something that could have been the case?

4. Freezing when using the Pen Tool

   Experiencing intermittent freezing when using the Pen Tool in Illustrator (2024). It freezes for a few seconds after each click, disrupting

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5. The operation cannot complete because of an unknown error [!IMP]

   I keep getting this error every time a move a polygon or anything on the canvas. It's ground me to a halt. PLEASE FIX!

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6. The cursor is going to the opposite side while typing in Middle East world ready composer in Illustrator Hebrew / English Arabic language

   Typing in Hebrew Language in Illustrator installed In English Hebrew Language. Selected Middle Eastern Single Line composer and the cursor is going to the opposite direction in Illustrator 28.1

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7. Problemi con "Inflate", il pannello si blocca, i controlli sono disabilitati

   SI blocca, non mi fa selezionare tasti una volta che premo "Gonfia", i pannelli giù rimangono bloccati e non mi fa modificare i valori.

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Message Unable to read your file appears

   If any image is imported into the software, it does not appear, but this message appears.

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9. Paragraph Styles in Illustrator are Hot Garbage

   Adobe, fix this already. Don't waste any more time investing in AI **** until this kind of stuff is fixed.

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10. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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    Resolved (Comments Open)  ·  6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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11. Error [!IMP] al importar archivos o imagenes

    Aparece el Error [!IMP] al importar archivos o imágenes

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12. テキストレイアウトの更新について

    テキストレイアウトの更新をしてファイルを保存しても、毎回ダイアログ警告が表示される

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please package the document with all the fonts used and send it to the team for investigation to sharewithai@adobe.com

    Please also put the link to this report for tracking in the text: http://illustrator.uservoice.com/forums/601447/suggestions/49178399

13. Outlined text corrupting in "placed" logo files

    AI logos with outlined text are being clipped/thinned/skewed when placed in both Illustrator and InDesign in 2025 apps.
    Can we expect a fix in an upcoming update soon?

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14. There is a problem with zooming the mouse wheel in 29.0

    When zooming with the mouse wheel, the zoom coordinates are severely offset.
    This issue existed in previous versions and was fixed in 28.6, but reappeared in 29.0

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15. Dragging objects conflicts with Screen Sharing in Sonoma

    Dragging an object tries to convert it into EPS format.
    More information here:
    https://community.adobe.com/t5/illustrator-discussions/recurring-quot-converting-dragged-items-to-eps-fortmat-quot-dialog-box/td-p/14148683/page/2

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16. Automatic and manual saving does not function

    Autosave and manual save does not work for Illustrator.
    I created a file, worked on it, saved intentionally several times, but after a day of work illustrator has not saved anything neither locally nor in the cloud.

    The autosave function is on.

    Does anybody know what could be the issue?

    Thanks in advance.

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17. Paragraph style with bulletpoints doesn't apply bullets when coming from CC library

    When I make a new paragraph style with bullets or numbering in an Illustrator document, I would like to reuse that. When I copy the style to the CC library, and apply that in a new document: the bulletstyle or numbering is lost.
    Instead when I copy the textbox to the library, and place that in a new document, the paragraph styles behave identical to how they did in the original document.
    I would suggest to make an improvement there, and not break the functionality of the paragraphstyles when used in a proper way through the library.. For me this is a bug.

    When I make a new paragraph style with bullets or numbering in an Illustrator document, I would like to reuse that. When I copy the style to the CC library, and apply that in a new document: the bulletstyle or numbering is lost.
    Instead when I copy the textbox to the library, and place that in a new document, the paragraph styles behave identical to how they did in the original document.
    I would suggest to make an improvement there, and not break the functionality of the paragraphstyles when used in a proper way through the library.. For me this… more

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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18. Layers get messed up when exporting

    Export JPG and PNG, the layers messed up, the hidden layers show up, and the layers on top showed being covered by the objects from the layers down.

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19. Broken CSS Style Elements in SVG Save and Export

    I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.

    When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period. Since each new style is identified in the code by a period, this essentially produces two class elements within one label position.

    This can be reproduced by creating an objects using a Graphic Style they have labeled with a period in the name. Then export that files using "Style elements" in the CSS options under "More options". As it seems the default is to use Style elements, this shouldn't be difficult. Here is my example, one in Illustrator 28.1 and one in 28.7:

    Sample from Illustrator 28.1 (legacy SVG export):

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 612 792" style="enable-background:new 0 0 612 792;" xml:space="preserve">
    <style type="text/css">
    .BLACKx0020STROKEx0020x002E25pt{fill:none;stroke:#000000;stroke-width:0.25;stroke-miterlimit:10;}
    </style>
    <polygon class="BLACK_x0020_STROKE_x0020__x002E_25pt" points="348.42,239.57 316.16,222.54 283.85,239.46 290.08,203.52
    264.01,178.01 300.11,172.83 316.31,140.16 332.39,172.89 368.48,178.2 342.31,203.61 "/>

    </svg>

    Sample from Illustrator 28.7

    <?xml version="1.0" encoding="UTF-8"?>
    <svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 612 792">
    <defs>
    <style>
    .BLACKSTROKE.25pt {
    fill: none;
    stroke: #231f20;
    stroke-miterlimit: 10;
    stroke-width: .25px;
    }
    </style>
    </defs>
    <!-- Generator: Adobe Illustrator 28.7.0, SVG Export Plug-In . SVG Version: 1.2.0 Build 136) -->
    <g>
    <g id="Layer_1">
    <polygon class="BLACK_STROKE_.25pt" points="348.42 239.57 316.16 222.54 283.85 239.46 290.08 203.52 264.01 178.01 300.11 172.83 316.31 140.16 332.39 172.89 368.48 178.2 342.31 203.61 348.42 239.57"/>
    </g>
    </g>

    </svg>

    In Illustrator 28.1 the SVG save as/export replaces the period in “.25” with “x002E” but in the 28.7 version the period isn’t replaced, the same as with most other irregular characters. The problem is that despite the CSS and the polygon class looking identical, they are not. The polygon is looking for a style with the class label "BLACKSTROKE.25", but as a period (.) identifies a new style label in the CSS, so the CSS list two different styles named "BLACKSTROKE" and "25pt", within one style position.

    This can also be observed by saving the code above as an SVG, view it, then delete the two periods in both instances of “.25pt” and view it again.

    I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.

    When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period.… more

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20. Pasting text within text box changes formatting to neighboring type

    I am trying to cut and paste type within an area type box. I have the type formatted with mixed attributes. But when I paste the type in its new location all formatting is lost and it assumes the format of the type next to where I paste it.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This can happen if the 'Paste text without formatting' option is toggled in Preferences > Clipboard Handling. This would cause Ai to paste text with no formatting, adapting it from the target text.