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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Font Height Options misbehave with rounded fonts

    Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

    I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

    Take a look at the file and the picture attached.

    When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

    But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  2. White or blue page when select any element on .ai file (Macbook Pro 2021 M1 Pro)

    i just install illustrator v26.0.1
    on my all new Macbook Pro 2021 with M1Pro chip 32 Go of Ram.
    But when i open any .ai file or create new file and make any element (circle rectangle...) on it !
    the illustrator page turn in to white or blue and the cursor glitch.
    if i unselect this element the page comme back to normal,
    but if i select on element , this white page comme back...!
    I try in normal mode, in Rosetta mode, with and without Gfx performance active
    is always the same result.

    Can adobe dev fix it soon…

    1 vote

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション:
    カラーモード(RGB)解像度(300)統合画像
    アンチエイリアス(なし)ICCプロファイル埋め込みなし
    OS:Windows7 Illustrator ver22.1(x64)

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  4. Measurement of a clipping path object bug on PC (Illustrator 26.0.1)

    I have a logo which uses a mesh gradient inside a clipping path. On my Mac the X and Y measurements relate to the object, ignoring the elements that are outside of the clipping path. When I share this with a colleague who is using the same version of Illustrator on a PC the measurements are different and relate to all the elements in the object and not just the clipping path? Any ideas?

    1 vote

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    3 comments  ·  Clipping  ·  Flag idea as inappropriate…  ·  Admin →
  5. ERROR with drop shadow when blend

    the object disappears in pieces

    1 vote

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  6. Locked and/or hidden objects still become selected

    The object is locked and/or not visible, yet when the layer is selected, all objects including the locked and hidden objects become selected and move when they should not.

    (Illustrator 26.0.1 / OS Catalina 10.15.7)

    2 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stroke Options for Brushes are not sticky

    macOS 12.1
    Illustrator 26.0.2

    A brush is applied to an object, then its appearance is modified through the "Options of Selected Object" dialog box found at the bottom of the Brush Panel.
    If later the definition of the original brush is changed — all the modifications done through this dialog box are completely wiped out.
    I would expect these settings to be sticky.

    For example, if I flipped a brush across or scaled it for one path and then changed the colorization method for this brush, I would still expect this particular path to be scaled/flipped in the same way.

    3 votes

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    0 comments  ·  Brushes  ·  Flag idea as inappropriate…  ·  Admin →
  8. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    3 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  9. Font Active yet not showing on Apps

    I have active fonts on https://fonts.adobe.com/ yet on Photoshop and Illustrator, and other apps, they are not showing up, even after activating 'Missing Fonts' they appear with a small dot • after the font, but not available on display.

    I am up to date on app versions and running macOS BigSur 11.6.1

    2 votes

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    1 comment  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  10. Change in Text position for Type on Path

    Illustrator 24.3 vers 25.2.2 sur Mac OS 10.14.6, le texte curviligne bouge d'une version à l'autre. Créer dans Illustrator 24.3 le résultat n'est plus le même à l'ouverture en Illustrator 25.2.2

    12 votes

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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. 文字パネル内でピリオド入力ができない。

    1.OSとAdobe Illustratorのバージョン
    Mac OS Monterey12.0.1/Illustrator26.0.2

    2.問題が発生したときに実行していた手順
    文字パネル内でフォントサイズや行送りなどの調整で小数点を指定する際に.(ピリオド)を入力しても反映されず、整数のみの数字として認識されてしまいます。

    3-4.想定結果と実際の結果
    例)1.5pt→15pt

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品版フィードバックへのご協力ありがとうございます。


    ご報告いただいた「小数点での数値設定ができない」という現象について、質問させていただきます。


    1. アプリをインストールした最初から発生していますか? それとも突然発生しましたか?
    2. この現象はアプリの再起動、およびマシンの再起動をしても解消されませんか?


    ご確認のおほど、よろしくお願いいたします。


    Illustrator チーム


  12. There is a Bug with this Bug Report.

    Trying to submit a bug within this bug report produces an error. However after refreshing the page you will see that it did actually submit the post. So the error message screen is not accurate.

    2 votes

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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Animated zoom broken on rotated canvas

    When working on a rotated canvas (using the rotate view tool), animated zoom does not zoom around the mouse pointer. It works fine when the canvas is not rotated.
    Steps to reproduce:
    1: Enable animated zoom in Preferences->performance
    2: Rotate the canvas to an arbitrary angle using the rotate view tool
    3: Switch to the zoom tool and click+drag anywhere on the canvas. The view will zoom around some other point.

    2 votes

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    3 comments  ·  Rotate Canvas  ·  Flag idea as inappropriate…  ·  Admin →
  14. Type on Path Broken - Can't Resize

    Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

    The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

    Using Ai version 25.4.1

    8 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  15. Scripting window keeps appearing and no way to remove it

    Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.

    6 votes

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    7 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.

    Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options

    https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html

    We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround

    Create a JSX file with the following content:
    app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
    Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

    This will suppress the warning dialog and run the script.

  16. GPU preview gets disabled

    In Illustrator version 26.0.2 the GPU preview is disabled when rulers are shown or you enter outline or isolation mode. This bug has been around since at least v24.

    How embarrassing....

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  17. The video player for tutorials defaults to the top when you open advanced recolor artwork

    I am following along with the tutorial and when I open advanced recolor artwork, the tutorial window is unclickable and jumps back to the top (so you can't follow along anymore) and I have to close out the color tab in order to scroll back down to the video. It is not a huge problem but it is a small problem. Love you Adobe!

    2 votes

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    1 comment  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  18. PARM error with embedded image

    iMac OS Catalina 10.15.7
    Adobe Illustrator 25.4.1

    I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
    After clicking the OK button I can then access all the "Edit" menu options as usual.

    Please fix this annoying behaviour.

    Thanks,
    Guille

    3 votes

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    3 comments  ·  Images, Links  ·  Flag idea as inappropriate…  ·  Admin →
  19. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press…

    2 votes

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    2 comments  ·  Rotate Canvas  ·  Flag idea as inappropriate…  ·  Admin →
  20. Documents are marked as changed immediately after opening in 25.4.1.

    Since updating to 25.4.1, many documents are marked as having been edited immediately after opening them, instead of after actually changing anything.

    I have not yet tracked down if there is anything documents doing this have in common. The more effects they have in them, the more likely they are to have this happen.

    I've attached one of the simpler documents that's displaying this behavior.

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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