7247 results found

1. Libraries panel and Properties panel disappear

   When I click on either the property or library panels they disappear. I have to go up to the view menu option to retrieve them again.

   2 votes

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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2. Giant splash screen ads in paid for, professional subscription is a BUG

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline event.

   Last night at 2am, after a nearly 15 hour day, I had one pop up that had the "oh please do bother me with this again later" button off the screen, so there was NOTHING I could do. Thankfully after about 20 long, tense minutes I was able to save my drawings and close Illustrator to get rid of them.
   Yes I've turned off splash screen welcome and tool tips, but you know what? those are not tool tips, those are ADS. I've been using AutoCAD for over 30 years, but I'm new to Illustrator, so I kinda NEED the tool tips, at least the minimal hover ones so I can get a clue what a button is since I don't have it all memorized yet.

   There are hundreds of comments in your user groups and others going back years from your customers who are disrupted and enraged by this practice. What exactly are you getting out of it? I can choose a tutorial whenever I want, I don't need them shoved in my face. It surely isn't selling anything, I'VE ALREADY PAID.

   GIVE US THE COMPLETE METHOD TO END THIS PRACTICE without losing actual, useful functionality.

   Julie Walker
   Honeywell

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Type on a Path Tool - Text disappears

   After designing and saving the Illustrator file, everything seems normal.

   Once I reopen the Illustrator file, then the text that has been placed on a curve (Type on a Path) disappears.

   I have to either cut the entire path with text and then paste in place for it to work or select the curve that has the "invisible" text and reselect the font.

   This has happened in different working files of mine.

   System Information

   ---

   Operating System: Windows 11 Pro
   Version: 10.0.22621 Build 22621
   Motherboard: X570 AORUS XTREME
   System Type: x64
   Processor: AMD Ryzen 9 5950X
   RAM: 64gb (G.Skill 4x 16gb Trident Neo Z)
   Graphics Card: NVIDIA GeForce RTX 2080 SUPER

   Adobe Illustrator Information

   ---

   Version: 27.7

   After designing and saving the Illustrator file, everything seems normal.

   Once I reopen the Illustrator file, then the text that has been placed on a curve (Type on a Path) disappears.

   I have to either cut the entire path with text and then paste in place for it to work or select the curve that has the "invisible" text and reselect the font.

   This has happened in different working files of mine.

   System Information

   ---

   Operating System: Windows 11 Pro
   Version: 10.0.22621 Build 22621
   Motherboard: X570 AORUS XTREME
   System Type: x64
   Processor: AMD Ryzen 9 5950X
   RAM: 64gb (G.Skill 4x 16gb… more

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   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Replacing ': ' (a semicolon followed by a space) leads to doubling the next symbol

   As discussed at https://community.adobe.com/t5/illustrator-discussions/illustrator-27-5-quot-find-and-replace-quot-issue/td-p/13765176

   If you use Find And Replace to find any combination which ends with a semicolon followed by a space, like in 'Test: ', using Replace All will double the next character after the space in all matches.

   For example, replacing 'Test: ' (with a space at the end) with nothing in 'Test: 80%' gives '880%'.

   Single Replace works fine.

   Original report by sevenK

   3 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Can't do changes to the containing folder - gude

   A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

   53 votes

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   26 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. Incorrect handling of mouse clicks on the Home Screen

   On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

   Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

   Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events), and the click will still be registered.

   For example, this is correct for the same Home Screen, if you try to click on one of the Presets buttons.

   This is a minor issue if one uses a mouse. But many graphic designers use graphic tablets. And with a graphic tablet it's very difficult to perform such a click. Meaning that for a significant part of the Illustrator's user base the recent documents section is very inaccessible.

   On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

   Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

   Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),… more

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Hiding a layer doesn't hide the guides

   Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
   since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all text baseline-grid guides for different font sizes which makes the template unusable until I get rid of all layers I don't need at the moment but might need later!
   PLEASE FIX THIS again!

   Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
   since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all… more

   7 votes

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   4 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   A configuration modification has fixed this problem. It may take up to 24 hours for your Illustrator to show the changes resulting from this update.

8. The work area moves by itself

   The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. プレビューを終了できません。指定した処理を実行できませんでした。

   プレビューができない。

   ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに（Windowsキーからweb等は開けPCは正常に動く）。PC再起動でファイルは開けたがプレビューが出来ない状態（線画）CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
   表示操作　ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

   OS: Windows11 Pro　Intel 1265h　RAM32G
   アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Align to artboard can't change to Align selected objects

    The default Align Artboard button cannot be changed to Align selected objects.
    The version I am using is 28.0, mac system. I can't perform the point alignment operation, it will automatically perform the 'Align Artboard' function. 'Align' is a frequently used feature, so please fix it as soon as possible. Thanks

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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11. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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12. Hyphenation ignores pre-hyphenated words

    Many languages have pre-hyphenated words (like 'pre-hyphenated').

    When I setup Hyphenation with Before and After values, I expect Illustrator to apply these to each part of a hyphenated word, not to the whole complex word itself, like Ai does in the picture (where the arrow is pointing). Instead, it should prefer the existing hyphen to break a line at, not just one symbol away from it. This forces users to use 'no break' often (which is hard to call) and generally spend more time on editing.

    Here is a text example.
    Not
    pre-h
    yphenated
    but
    pre-
    hyphenated

    ...and obviously it can’t be fixed with a discretionary hyphen. First — it does not force Ai to redo the flow, and the hyphen should be there all the time, and not only on breaks...

    I checked if InDesign behaves the same — and it does.

    Many languages have pre-hyphenated words (like 'pre-hyphenated').

    When I setup Hyphenation with Before and After values, I expect Illustrator to apply these to each part of a hyphenated word, not to the whole complex word itself, like Ai does in the picture (where the arrow is pointing). Instead, it should prefer the existing hyphen to break a line at, not just one symbol away from it. This forces users to use 'no break' often (which is hard to call) and generally spend more time on editing.

    Here is a text example.
    Not
    pre-h
    yphenated
    but
    pre-
    hyphenated

    ...and obviously it… more

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    8 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Make it possible again to move Text by its Anchor Point

    When Text is baseline shifted, it is no longer possible to move the Text Object by grabbing its Anchor Point, unfortunately.

    Please repair that.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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15. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    ---

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN Card v.3.0.1.1294

    No conflicts to report.
    

    Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

    No conflicts to report.
    

    Network Realtek PCIe GbE Family Controller v.1168.2.909.2021

    No conflicts to report.
    

    Network WAN Miniport (IKEv2) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IPv6) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (L2TP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (Network Monitor) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPPOE) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPTP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (SSTP) v.10.0.22621.1

    No conflicts to report.
    

    ---

    Debug database settings:
        AdobeCleanFontSize:              Current: 11 Default: 12
        UseAdobeCleanFont:           Current: false Default: true
        assert.enabled:              Current: true Default:
    

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    ---

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    … more

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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16. Fail to export. Transparency: Other options?

    Illustrator fails to export artwork correctly when "Other Options" showing under Opacity in Appearance palette. This artwork was created via legacy 3d extrude. It was also 'pathfindered' and 'eyedroppered,' the latter with Appearance checked.

    Attaching screenshots showing state of palettes and result in legacy Save for Web dialog. Same result in Export for Screens. Also attaching source file.

    1 vote

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. can't create a new file in Illustrator

    It crashed once and since then it won't let me create new files (even after reinstall)

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    5 comments  ·  Actions  ·  Delete…  ·  Admin →
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18. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Pencil drawing tool expanded menu doesn't work on Mac desktop Version 28.0

    Correct problem with the pencil tool.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. The "Placement options" in the document have been replaced with the computer's final settings

    I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
    After saving and closing it, I created a new document, Document-B.
    In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
    After saving and closing Document-B, I reopened Document-A.
    The placement option for 'img-1.ai' had changed to Bleed.

    Why does the placement option not follow the document but instead follows the last-used setting?
    If I send the document to the client, they will see the incorrect layout.

    2 votes

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