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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7835 results found

  1. Finder Apps and Adobe Bridge no longer open Adobe Illustrator

    Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.

    After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are…

    1 vote
    2 comments  ·  Documents and Artboards  ·  Admin →
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  2. Drawing a straight line with the Pencil tool with Shift held crashes Illustrator

    The program constantly turns off on its own when drawing a straight line using the Shift + Pencil (N) combination.

    1 vote
    2 comments  ·  Tools  ·  Admin →
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  3. Random inverted Movement lock during Wacom Cintiq Pen and mouse usage

    I haven't used AI in awhile. I updated it today from CC. I'm on Windows 11 with a Cintiq 24. When I go to move an object or shift my workspace view, the pen motion or mouse motion will lock and invert. I won't be able to access any menu items. I was in task manager as I reproduced this. Doesn't look like it affects memory too much. Just trying to figure out if this is a bug or new setting.

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  4. Stroke appears to have Brush applied with no actual Brush

    When I am in ANY artboard, I draw a .0139" x .0139" OR 1px x 1px square to center my artboard. I zoom in to as far as I can to then pull my ruler from top left to center the artwork on the page.

    2 things,
    1 the square (1px x 1px) appears to have a brush stroke on it as it does NOT

    AND

    I cannot pull the centering tool (in ruler, Ctl-R ) onto my artboard to then center the coordinates.

    2 votes
    6 comments  ·  Strokes  ·  Admin →
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  5. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes
    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  6. JPEGs export with 96 ppi when in CMYK

    When I export an ai file to JPG I get a resolution of 96*96 ppi.

    See thread.
    https://community.adobe.com/t5/illustrator-discussions/export-to-jpg-wrong-size-zoom-in-web/m-p/15116474#M433812

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  7. Fliped lettter raster

    When text is flipped (horizontally or vertically) it appears pixelated / rasterized / aliased.

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. [ExtendScript] TextFrame cannot be selected after creating

    In script, after creating a new TextFrame it cannot be selected the first time.

      (function () {

    if (0 === app.documents.length)
        return alert('Please open a document and try again.');

    var doc = app.activeDocument,
        results = ['Results:'];

    // experiment 1
    var tf1 = doc.textFrames.add();
    tf1.contents = '1. created, selected:';
    tf1.selected = true;
    results.push(tf1.contents + ' ' + (tf1.selected ? 'PASS' : 'FAIL'));

    // experiment 2
    var tf2 = doc.textFrames.add();
    tf2.contents = '2. created, selected twice:';
    tf2.selected = true;
    tf2.selected = true;
    results.push(tf2.contents + ' ' + (tf2.selected ? 'PASS' : 'FAIL'));

    alert(results.join('\n'));

  })();

    Expected results: both tests would pass.
    Actual results:…

    6 votes
    3 comments  ·  SDK and Scripting  ·  Admin →
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  9. Using scrollbars with a Wacom while editing text results in sticky cursor that will not stop scrolling

    Using the handles in the horizontal and vertical scrollbars while text is being edited results in the cursor 'sticking' to the scrollbar and not releasing. Pressing esc, alt-tabbing away all seem to have no effect, after about 30s it stops and if I have minimised everything with Win+M. Unsure if it is purely time-based or not.

    This only seems to occur when using a Wacom, the same interaction with a mouse does not suffer from the same sticky cursor.

    Steps to repro:
    - create a text object, and leave the cursor live inside the object. Doesn't seem to make a…

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  10. コントロールパネルから塗りや線の色を変更する際、カラースライダーに数値を入力してからスライダーを動かすと数値やスライダーやカラースペクトルの表示が消える

    コントロールパネルから塗りや線画を変えるためにカラースライダーに数値を打ち込んだ後スライダーをマウスでドラッグするとカラーパネルに表示されているカラースライダーやカラースペクトルなどの表示が消える。それまで打ち込んでいたカラーの数値が変わったり変わらなかったりする。

    Windows11　アドビCC

    2 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. Path offset with decimals

    There are decimals in the path offset, resulting in significant errors

    1 vote
    2 comments  ·  Other...  ·  Admin →
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  12. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes
    4 comments  ·  Other...  ·  Admin →
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  13. Pressing None button in tool Panel for mixed fill/stroke doesn’t work

    If you have a selection with different fills and/or strokes, Ai will mark it with question marks in fill/color selector.

    And if you want set it to None, you should be able to click the button below — but it doesn’t work.

    But the same button in Color panel works, and the '/' hotkey works.

    Please fix this.

    7 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  14. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

    After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
    By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…

    18 votes
    18 comments  ·  Documents and Artboards  ·  Admin →
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  15. 別の変数ライブラリを読み込むと「不明なエラー」がでる

    ・すでに変数ライブラリが読み込まれている
    ・１つの変数に複数のオブジェクトを割り当てている

    このようなとき、変数＞変数ライブラリの読み込み、から別の変数を読み込もうとすると、
    「不明なエラーのため、フィルター処理を完了できません。」
    と表示されるバグがありますので、報告します。

    なお、複数割り当てられているオブジェクトを「変数のバインディング解除」で１つしか割り当てられていない状態にすると、上記のエラーは起こりません。

    1 vote
    Need More Info  ·  2 comments  ·  Other...  ·  Admin →
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  16. ver 29.2.1 3d obj export broken. Mac Sonoma 14.5

    ver 29.2.1 3d obj export broken. Mac Sonoma 14.5

    1 vote
    3 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  17. Check Spelling Settings (Auto spell Check)

    Check Spelling Settings is missing in Preferences dialog. Auto correct showing wrong spellings.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  18. Rendering Issue with Knock Out Group beyond 200% zoom out

    1 background layer, 1 top layer containing 1 text and 1 rectangle grouped together and set as knock out group. A fill is added to the text with opacity 0%, the initial fill is deleted.
    Until I zoom in to 200%, the text is not rendered. Starting from 200% zoom, the text is correctly knocked out from the rectangle.
    Export works as expected.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  19. Pantalla de diseño negra

    Hola, mi problema es que no logro ver el contenido de la pantalla de diseño de Adobe Illustrator 29.0.1, trabajo sobre Windows 11 Pro 24H2 con una laptop Lenovo Ideapad 5 AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz con 16 Gb de RAM. La tarjeta gráfica tiene el AMD software Adrenaline Edición 24.9.1.

    PhotoShop e InDesign trabajan bien, pero desde que instalé Illustrator empezaron los problemas... Carga al programa, pero la ventana de diseño se mantiene en negro. Cuando abro un archivo diseñado con anterioridad, se ven las capas según el diseño en la ventana Capas, sin embargo, la…

    1 vote
    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Transparency Needed in Illustrator's Restricted Words Alert

    I think when 'one or more words' violate the guidelines, Illustrator should clearly inform us what words these are exactly.
    I guess this can be used for a bad cause, like to gather the database of restricted words... but I don’t understand why normal users should suffer because of this.

    3 votes
    1 comment  ·  Other...  ·  Admin →
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