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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7541 results found

  1. Alt + Shift hotkeys for menu commands in the latest version are broken

    Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

    So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').


    Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

    I have an action that uses F3 for launch.
    Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

    I expect to run the command when I hit Alt+F3.
    Instead, Ai does not launch the…

    11 votes

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    2 comments  ·  Other...  ·  Admin →
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  2. Pie chart problem with small values

    When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.

    These numbers are the original (and the smallest value just disappears):

    25
    12
    5
    4
    3
    2
    58
    17
    1832

    If I change the two smallest values to 5 and 4 it will render these slices.

    25
    12
    5
    4
    5
    4
    58
    17
    1832

    I know it's very small but I do need them to be present.

    When needed I can provide screenshots.

    1 vote

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    4 comments  ·  Other...  ·  Admin →
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  3. 長方形を方向キーで変形すると途中から半端な寸法数値になる

    MacOS12.7.3, Adobe Illustrator28.3
    ドキュメント設定の単位、 環境設定の単位→一般・東アジア言語をミリメートル、環境設定の一般→キー入力を0.1 mmに設定。
    長方形を描画し、shift+方向キーの入力(1入力1mmの移動)で幅や高さを拡大または縮小していくと、4〜8回目くらいから中途半端な数値になります。方向キーのみでも何回めかに中途半端な数値になります。
    ずっと整数で変形したいのに困っています。

    3 votes

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    1 comment  ·  Other...  ·  Admin →
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  4. The windows I last opened are forgotten every boot up. Only the project window opens by default. (Switching Workspaces doesn't open windows)

    The windows I last opened are forgotten every bootup. Only the project window opens by default. (Switching Workspaces doesn't open the windows it normally opens either. The windows that were opened do not change when switching Workspaces.) I have to open each window manually every bootup.

    1 vote

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  5. Dash offset defined by a negative strokeDashOffset value is not respected when a stroke is outlined

    Illustrator has a strokeDashOffset property that sets the indentation of the first stroke in the dashed line.

    It works when specified through the script, but there is no similar field in the interface of dashed line settings, i.e. it looks like a hidden functionality. It’s still legal and it works, but at the same time, a dashed line created with this parameter cannot be outlined correctly using standard Illustrator tools when the value is negative.

    It's a cursed property: it's a pity to ignore it, and it's a shame to use it because of its unreliability.

    Please fix the bug…

    6 votes

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    5 comments  ·  Strokes  ·  Admin →
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  6. Opacity for list objects (bulleted or numbered) lost after closing a file

    When you reduce the opacity of a text object that contains a list - either just a list or a list plus "normal" text, that opacity gets deleted once you have saved the file. It's not even saved into the PDF part of the file.
    If you apply the opacity at the Character level or if you create an additional fill for the text object and then apply reduced opacity, it works.

    Version 28.3
    MacOS Monterey 12.7.1

    Please see also: https://community.adobe.com/t5/illustrator-discussions/bulleted-and-numbered-text-opacity-bug/m-p/14512837#M402363

    4 votes

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  7. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

    1 vote

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  8. SVG Export

    In der Version 28.4.1 entstehen beim "Speichern unter.." als SVG Datei zerstörte Vektoren. In der Version 27.9.3 ist das nicht der Fall. Habe die SVG Datei als AI abgespeichert, weil SVG als Dateiendung nicht unterstützt wird.

    2 votes

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  9. PDF files made on large artboards get downscaled incorrectly.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that…

    6 votes

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  10. Crash when clicking on options in … (More Options) popup in the Properties panel

    This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

    I remember I reported that while ago, but got no reply and obviously no attention from support team.

    Top of the crash report:

    Process: Adobe Illustrator [44604]
    Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 28.3.0 (28.3.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-03-23 20:18:35.4441 +0200
    OS…

    1 vote

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  11. I get an error when exporting SVG in ver28.5

    I get an error when exporting SVG in ver28.5. There is no problem in v27.

    1 vote

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  12. 新規ファイルを保存しようとするとクラッシュする

    新規ファイルを立ち上げて、保存しようとするとクラッシュする
    イラストレータが固まり、強制終了することになる。

    1.メニューのファイルから保存できない
    ・保存
    ・別名で保存
    2.ショートカットキーでも保存できない
    ・保存(⌘ S)
    ・別名で保存(shift ⌘ S)
    全て同様。
    新規ファイルを作成できないので、既存の作業済みのファイルを活用することでなんとか新しいファイルに作り替えている。
    ※既存のファイル(すでに名前があるファイル)は保存(⌘ S)できるが、別名保存(shift ⌘ S)にするとクラッシュする

    イラストレータを立ち上げる前に以前作業したファイルをコピーして、リネームしてから、ファイルを開いて、レイヤーや画像、テキストなど、全て削除してから、作業しています。
    もう何ヶ月もこのような状態で、とても使いにくいです。
    バージョンアップも、creative cloudからアンインストールも試したが、状況は変わりませんでした。
    解決策があれば教えていただきたいです。

    1 vote

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  13. Action with Image Trace does not record preset selection

    When creating an action with the Image Trace function, I am only able to utilize the default image trace settings when batching.

    While creating the action, loading custom parameters for the image trace function does not appear to be recorded in the action. When attempting to batch multiple files, the image trace uses the default black and white setting.

    My work around is the edit the trace parameters found in /collection7 in the vector_parameters.json found in the user folder. This is hardly an ideal workflow.

    Please have the action of loading the preset recorded in the action, so this workflow…

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  14. 文字パネルで合成フォントを選択すると、テキストの操作ができなくなる

    文字パネルで合成フォントを選択する操作を行うと、
    ・テキスト自体が表示されなくなる
    ・表示されていても他のフォントに変更できなくなる
    ・文字化けのような状態になることもある
    ・このバグが発生しているテキストオブジェクトをコピーすると「オブジェクトをコピーできません。メモリが足りません。ID:-108」というエラーが発生する
    ・まれにバグが発生しないこともあり、再現性や規則性は不明
    などの不具合が発生します。

    いずれにせよ、この不具合が起きるとテキストツールでの操作やドキュメントの保存が一切できなくなってしまいます。
    合成フォントではない通常のフォントを使用していても、まれに「同じ名前の合成フォント「○○」が既に存在します。」というエラーが発生し、その後Illustratorはフリーズします。

    Illustrator 28.5, 28.4.1, 27.9.4でこのバグを確認しています。
    OSバージョンはWindows 11 Pro 10.0.22631 ビルド 22631です。

    ・環境設定の削除やアプリケーションの再インストール
    ・グラフィックドライバの更新
    ・PCの再起動
    ・SFCやDISMなどのOS修復
    ・FNTCACHE.DATの削除
    などの操作も行いましたが解決しませんでした。

    不具合の様子をキャプチャしたものを添付しております。
    解決策をご存じの方はいらっしゃいますでしょうか。よろしくお願いいたします。
    (Adobe Communityの方にも同じ内容で報告しました。)

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  15. Confusing repeated profile mismatch warning

    When drag and drop is used to place an image into an Illustrator document that has a color profile that is different than the image, Illustrator will link the image and will not warn for the profile difference, even if the profile mismatch warning is checked in the Color Settings.
    Using the Place command it will give you a warning about the Profile mismatch.
    When the document is saved and opened, Illustrator will start to warn for an Embedded Profile Mismatch and say that the document has an embedded profile that does not match the current RGB Working Space.
    This…

    2 votes

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  16. MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

    MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

    1 vote

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  17. New document screen doesn't close upon creating new document, locking me out of program

    The following issue has popped up a couple times now: I'll be working in Illustrator (Windows 10) and want to create another new document. I'll navigate to File>New and be faced with the New Document popup. I'll select my desired parameters and hit "create," and the document will be created behind the popup -- but the popup won't close, and I can no longer click the main Illustrator window to work behind it. I've had to use Ctrl-Alt-Del every time this happens; there's no opportunity to save work. (This has only ever happened when I've had Illustrator already open, never…

    2 votes

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  18. Flickering when zooming with animation after update to Illustrator 2024 28.3

    I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

    After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
    Also when…

    2 votes

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  19. Adobe Illustrator 27.8.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,
    I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7…

    13 votes

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  20. 스포이드로 다른 쉐입을 찍으면 흰색깔로 바뀝니다.

    원래 스포이드로 다른 쉐입을 찍으면 그 쉐입이 가지고 있는 속성(색깔, 획 등)이 모두 복사되어 들어와야 되는데 적용이 안됩니다.
    무조건 흰색으로 바뀝니다.

    버전: 2021 (최신 버전도 똑같음. )

    운영체제:

    12th Gen Intel(R) Core(TM) i7-12700F 2.10 GHz
    32.0GB(31.8GB 사용 가능)
    64비트 운영 체제, x64 기반 프로세서
    Windows 11 Home

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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