8329 results found

1. Export for Screens Inaccurate on Large-Size Canvas

   The export for screens, scaling by width option does not always export at the right size. For example, I will input 2000 pixels, but the exported images will be 20,000 pixels. Sometimes, it does output 2000 pixels as desired. I believe the pattern may be whether the file is a large-sized canvas or not, the large-size canvas being the inaccurate export. For the time, I have been using "200" to get 2,000 pixels. However, this feature is essential for exporting mockups of large-format prints as the true size is too large for sharing. Usually I am exporting JPG. I am using Illustrator V30.6 on Windows.

   The export for screens, scaling by width option does not always export at the right size. For example, I will input 2000 pixels, but the exported images will be 20,000 pixels. Sometimes, it does output 2000 pixels as desired. I believe the pattern may be whether the file is a large-sized canvas or not, the large-size canvas being the inaccurate export. For the time, I have been using "200" to get 2,000 pixels. However, this feature is essential for exporting mockups of large-format prints as the true size is too large for sharing. Usually I am exporting JPG. I am… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Using Image Trace with specific settings generates large black blob made of gigantic black circles

   Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

   4 votes

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   Need More Info  ·  11 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. Images disappear or become corrupted after drag and drop on Mac

   Illustrator 29.4
   Drag and drop from a Browser to an Artboard
   Use Cmd Shift 4 and drag a screendump to an artboard
   Drag and Drop from Photoshop a layer with transparency to an Illustrator artboard.

   Saving and opening the Illustrator file makes it disappear or gives some distorted lines.
   https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060
   https://community.adobe.com/t5/illustrator-discussions/illustrator-29-4-images-disappearing-after-save/m-p/15246575#M439583
   https://community.adobe.com/t5/illustrator-discussions/image-disappears-after-dragging-and-dropping-from-photoshop-to-illustrator/m-p/15247056#M439609

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   41 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 30.4 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   
   

4. Illustrator 30.7: "Error reading linked file" after using Generative Expand on linked PNG images (reproducible in new documents)

   I found a reproducible issue in Illustrator 30.7 related to Generative Expand.

   Steps to reproduce

   Create a new Illustrator document.
   Place a linked PNG image.
   Use Generative Expand.
   Save the document.
   Close Illustrator.
   Reopen the document.

   Expected result
   The document opens normally.

   Actual result
   Illustrator always displays:

   "An error occurred while reading the linked file..."
   After clicking Ignore, the document opens normally and Illustrator briefly displays:
   "Links have been updated."

   However, the same error appears every time the document is reopened.

   Additional tests performed
   Reproduced in a completely new document.
   Updated Illustrator to version 30.7 → issue remains.
   Re-linked the original PNG → issue remains.
   Deleted the original linked PNG → issue remains.
   Saved the document as PDF and reopened it in Illustrator → issue still occurs.

   The generated artwork itself is intact and works correctly after clicking Ignore.
   The issue only appears after using Generative Expand.
   The original image is a PNG exported from ChatGPT, but the problem appears to be related to Illustrator's handling of the generated object rather than a missing file.

   Observation
   The Links panel contains both:
   the original linked PNG
   the Generative Object
   Even after removing the original linked file, Illustrator still reports an error while reading a linked file when reopening the document.
   This suggests that the Generative Object may retain an internal hidden reference that Illustrator cannot correctly resolve during document loading.

   Version
   Illustrator 30.7
   macOS (latest available updates)

   I found a reproducible issue in Illustrator 30.7 related to Generative Expand.

   Steps to reproduce

   Create a new Illustrator document.
   Place a linked PNG image.
   Use Generative Expand.
   Save the document.
   Close Illustrator.
   Reopen the document.

   Expected result
   The document opens normally.

   Actual result
   Illustrator always displays:

   "An error occurred while reading the linked file..."
   After clicking Ignore, the document opens normally and Illustrator briefly displays:
   "Links have been updated."

   However, the same error appears every time the document is reopened.

   Additional tests performed
   Reproduced in a completely new document.
   Updated Illustrator to version 30.7 → issue remains.
   Re-linked the… more

   2 votes

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   Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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5. Illustrator 30.6 freezes indefinitely while editing AI files with embedded PNG images

   Since updating to Illustrator 30.6, Illustrator randomly freezes while editing AI documents.

   The freeze is not a normal slowdown. The application becomes completely unresponsive and can remain frozen for several minutes or even indefinitely.

   I have already tested:

   Reinstalled Illustrator.
   Tested multiple NVIDIA driver versions.
   GPU Performance enabled and disabled.
   System Compatibility Report shows No conflicts.
   Illustrator correctly detects the RTX 4060 GPU.
   The AI files are not unusually large.
   Removing one placed PNG/PSD image sometimes eliminates the freeze, even though the image size is normal (around 1500–2000 px).

   CPU and GPU usage remain very low while Illustrator is frozen.

   I can provide the AI document, source images, System Info and System Compatibility Report if needed.

   Operating System: Windows 11 24H2 (Build 26200)
   Illustrator Version: 30.6

   Hardware:
   AMD Ryzen 7 7840HS
   NVIDIA GeForce RTX 4060 Laptop GPU
   16 GB RAM

   Since updating to Illustrator 30.6, Illustrator randomly freezes while editing AI documents.

   The freeze is not a normal slowdown. The application becomes completely unresponsive and can remain frozen for several minutes or even indefinitely.

   I have already tested:

   Reinstalled Illustrator.
   Tested multiple NVIDIA driver versions.
   GPU Performance enabled and disabled.
   System Compatibility Report shows No conflicts.
   Illustrator correctly detects the RTX 4060 GPU.
   The AI files are not unusually large.
   Removing one placed PNG/PSD image sometimes eliminates the freeze, even though the image size is normal (around 1500–2000 px).

   CPU and GPU usage remain very low while Illustrator is frozen.

   … more

   2 votes

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   Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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6. Performance issue / Freezing with Transform Effect after v30.6 update

   After updating to Adobe Illustrator v30.6, I am experiencing significant lag, freezing, and hanging when using the Appearance > fx > Distort & Transform > Transform effect. This performance degradation was not present in previous versions of the application.

   I use the Transform feature extensively in my templates. Following the latest update, I am encountering this exact same issue across all of my Windows 11 PCs.

   I hope this gets addressed and fixed in the next version update.

   2 votes

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   Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Colour Guide - Set Base Colour doesn't recognise filled object, only with a stroke

   Version 30.3 Set base colour only recognises object that has a stroke colour. Will not recognise object with only a fill colour. When trying to fill an object with a colour from the colour guide, it will only colour the object with a stroke of the selected colour.

   2 votes

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. No reliable AutoSave - Cloud files constantly falling out of sync

   I saw another thread on this from 2023. It is 2026 and this issue persists...
   I am using the latest version of Illustrator on Windows.

   When I work on a new project, sometimes the AIC file simply stops autosaving. For whatever reason, it falls out of sync - which, for me, is not the issue - I guess it's understandable that sometimes files get corrupted, or are too big, or something in the sync fails. I don't understand the technicalities behind it, but I can understand it happens.

   My issue is, the fact that there is no BIG pop up alert letting me know "Your file has stopped autosaving, if something crashes now you will lose all progress", is crazy. For some reason the File Recovery feature doesn't work with AIC files that have fallen out of sync, it only works with local files. So essentially, if i use the cloud, and something crashes (which lets be honest can happen often even on my quite powerful PC), I am sure to lose progress - and with it time and money.
   This, along with the fact there is no longer an AutoSave feature on local files, which I remember existed before the cloud was introduced, makes it so Adobe Illustrator is essentially a program with no reliable AutoSave feature.
   In 2026, and with the constantly climbing pricing that adobe charges me, honestly I can't see how solving this issue wouldn't be at the VERY TOP of the priority list for feature development? What's more frustrating (and costly) than losing progress and having no reliable way to protect myself against it, that doesn't involve putting a reminder to manually save every 10 minutes?

   I saw another thread on this from 2023. It is 2026 and this issue persists...
   I am using the latest version of Illustrator on Windows.

   When I work on a new project, sometimes the AIC file simply stops autosaving. For whatever reason, it falls out of sync - which, for me, is not the issue - I guess it's understandable that sometimes files get corrupted, or are too big, or something in the sync fails. I don't understand the technicalities behind it, but I can understand it happens.

   My issue is, the fact that there is no BIG pop up… more

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Shift-clicking in Layers doesn't select range if filter is used

   I have dozens if not hundreds of elements I need to select in a document. I can get them into a contiguous list in the Layers panel with a filter, but this breaks range-selection.

   Screen grab attached, showing clicking behavior with the Shift key held down, with and without a filter in effect.

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   4 votes

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   2 comments  ·  Layers  ·  Delete…  ·  Admin →
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10. Freeform Gradient stops vanish, can’t be placed or edited

    When trying to "edit gradient" in the Freeform Gradient tool I found that the handles disappear/glitch and don't allow me to place or change any of the values. I have tried in both positions (the top toolbar and right-side menus) but both times, even upon a restart and reset of performance, that the handles are not responding at all. I also cannot add stops in the tool window, I can only change the (new) "Method" dropdown box, which, in either setting, does not fix anything.

    I am on the latest version of illustrator (30.5.1) on Desktop Mac.

    3 votes

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    Need More Info  ·  1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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11. GPU Preview Displays Incorrect Colors and Transparency in Illustrator

    I am experiencing two related display problems in Adobe Illustrator when GPU Preview is enabled. Both problems disappear when I switch to Preview on CPU, but CPU Preview disables Animated Zoom and makes Illustrator less pleasant to use.

    Issue 1: Colors displayed in Illustrator do not match exported files

    While working in Illustrator, the colors shown on the artboard look noticeably different from the colors in the exported artwork.

    This occurs with both:

    PNG files exported through Export As
    PDF files saved from Illustrator

    The exported PNG and PDF match each other. When the Illustrator artwork is copied and pasted into Photoshop, the colors in Photoshop also match the exported PNG and PDF. This indicates that the actual artwork and exports are correct, but Illustrator’s GPU Preview is displaying the colors incorrectly.

    Switching from GPU Preview to Preview on CPU causes the artwork inside Illustrator to match the PNG, PDF, and Photoshop versions.

    Issue 2: A white rectangle changes the appearance of transparent artwork

    I have an image set to 50% opacity. When I place a white rectangle behind it, the image becomes visibly darker, even though the rectangle is the same white as the artboard.

    The white rectangle has the following settings:

    Blend mode: Normal
    Opacity: 100%
    No opacity mask
    No special transparency settings

    A 50% opacity image should not change appearance when a true white rectangle is placed behind it on an already white artboard.

    Again, switching to Preview on CPU resolves the display problem.

    Steps to reproduce

    Open a CMYK Illustrator document.
    Enable GPU Performance and GPU Preview.
    Place artwork containing light or muted colors on the artboard.
    Export the artwork as a PNG and PDF.
    Compare the exported files with the artwork displayed inside Illustrator.
    The colors displayed in Illustrator may differ from the exported files.
    Place an image at 50% opacity on the white artboard.
    Add a 100% white rectangle behind the image.
    The transparent image may become darker in GPU Preview.
    Switch to View → Preview on CPU.
    The colors and transparency display correctly.

    Expected result

    GPU Preview and CPU Preview should display the same colors and transparency. The Illustrator preview should also match the exported PNG and PDF files. Adding a true white rectangle behind transparent artwork should not darken the artwork.

    Actual result

    GPU Preview displays inaccurate colors and incorrectly darkens transparent artwork when a white rectangle is added. CPU Preview displays the artwork correctly.

    Why the current workaround is not acceptable

    Preview on CPU corrects the display, but Animated Zoom is only available with GPU Performance. This forces users to choose between accurate artwork display and normal, smooth navigation.

    For a professional design application, users need to be able to trust the colors and transparency shown on the artboard while retaining standard GPU features such as Animated Zoom.

    System information

    Illustrator version: [ADD VERSION]
    macOS version: [ADD VERSION]
    Mac model: [ADD MODEL]
    Document color mode: CMYK
    Transparency blend space: Document CMYK
    GPU Performance: Enabled
    Animated Zoom: Enabled
    GPU Preview: Incorrect
    CPU Preview: Correct

    I am experiencing two related display problems in Adobe Illustrator when GPU Preview is enabled. Both problems disappear when I switch to Preview on CPU, but CPU Preview disables Animated Zoom and makes Illustrator less pleasant to use.

    Issue 1: Colors displayed in Illustrator do not match exported files

    While working in Illustrator, the colors shown on the artboard look noticeably different from the colors in the exported artwork.

    This occurs with both:

    PNG files exported through Export As
    PDF files saved from Illustrator

    The exported PNG and PDF match each other. When the Illustrator artwork is copied and pasted… more

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. リピートグリッド適用時に塗りのみのオブジェクトが透明になる

    Adobe Illustrator 2026 30.3、Beta版 30.4 103
    macOS Tahoe 26.4

    概要
    塗りのみ（線なし）に色を設定した複数のオブジェクトを選択してリピートグリッドを適用すると、最左のオブジェクト以外が透明になり、正常に表示されない。

    再現手順

    1.塗りのみに色を設定したオブジェクトを2つ以上作成する
    2.すべてのオブジェクトを選択する
    3.リピートグリッドを適用する

    期待される動作
    ・すべてのオブジェクトがリピートグリッド内で正しく表示される。

    実際の動作
    ・最左のオブジェクトのみ表示され、それ以外のオブジェクトが透明になる。

    補足情報
    オブジェクトは透明に見えるが、実際には存在しており、分割・拡張または書き出しを行うと表示される
    塗りと線の両方を設定したオブジェクトが含まれる場合、バグは発生しない

    以下の操作でバグが回避される：
    ・環境設定の「GPUパフォーマンス」を無効にする
    ・「オーバープリントプレビュー」を有効にする

    Windows版でも報告があります。

    • 

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    7 votes

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    0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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13. Em dash incorrectly rotates upright in vertical text layout

    Illustrator 2025 (29.8.1) (29.8.2) Japanese

    Em dashes are Latin characters, so in vertical text layout they should be rotated sideways like other alphanumeric characters.
    However, in v29.8.2, Em dashes are rotated upright like Japanese characters. This is clearly a bug.

    ---

    EMダッシュが縦組みで正立回転する

    EMダッシュは欧文の文字なので、縦組みでは他の英数字を同じく横倒しになります。
    しかし、v29.8.2では、和文の文字のように正立回転してしまいます。これは明らかにバグです。

    19 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    修正は最新の30.3一般リリースに反映されています。アップデート後、問題が解消されているか確認し、引き続き問題が発生する場合はご報告ください。

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

14. Select > Same, Object > Filters menus are smaller than other ones

    Ai has just fixed the Effects menu, thanks to this report: https://illustrator.uservoice.com/forums/601447/suggestions/36951433

    What about Select > Same that suffers from the same problem?
    What about Object > Filters (that appear only if you have plugins that offer these)?

    What about other menu related problems?
    — Mouse scroll doesn't work in Window, Object, other top menus: https://illustrator.uservoice.com/forums/601447/suggestions/40081633
    — Dark / Light mode (theme), both automatic and manual, with full support for dialogs and menus: https://illustrator.uservoice.com/forums/333657/suggestions/35730127

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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15. Link to a EPS file can cause saved file to be unopenable

    Apparently having a link to a specific EPS file can cause the AI file to be unopenable after being saved (cause "file partially opened" dialog, loading only the previews).

    Unfortunately, I can't join the EPS file causing the bug. The EPS file seems to be normal.

    Once I saved the EPS to AI and replace with the link to the AI image, the bug disappears.

    2 votes

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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16. フォントアクティベートがイラレで反映されない

    AdobeCCから新規フォントをアクティベートONをしても、イラレの方では反映されません。
    また、イラレのフォントパネルから検索→クラウドからインストールする場合は永遠と読み込み中になり、少し時間が経つと読み込みもなくなってしまいます。

    ・AdobeCCの再インストール→再起動
    ・AdobeCCでのフォント無効化　ON/OFF
    ・イラレ側でのフォント自動アクティベート外す
    ・フォントのキャッシュ削除

    など試みましたが改善無しです。
    必要なフォントが使用できずかなり困っています。

    1 vote

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    4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

    Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

    Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
    Version of Illustrator: 30.3

    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Images and Shadows Not Rendering Correctly

    I am having issues with build 29.8.2.
    When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?

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    3 votes

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    Need More Info  ·  18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Export Selections Format Settings Missing Illustrator 29.8.1

    Asset Export / Format Settings is missing image options.
    Mac OS Sonoma 14.4.1

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    13 votes

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    Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. COMMAND F (PASTE IN PLACE) NOT WORKING!!!

    paste in place is not working all of a sudden. Command F acts like command V. It just pastes randomly. Even selecting paste in place from the menu doesn't work. This is incredibly annoying and the enemy of precision. PLEASE RESTORE!!!!

    3 votes

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    Need More Info  ·  1 comment  ·  Performance  ·  Delete…  ·  Admin →
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