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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes
    2 comments  ·  Launch  ·  Admin →
    How important is this to you?

  2. command + ~ key

    Sometimes command+ ~ key does not work, which is the function for moving pattern swatch only within an object. Some of my colleagues are experiencing it, also.

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  3. SVG Import damaged

    Windows 10 latest, Illustrator 25.2
    Importing a Svg vector city map, the street names are not rendered any more. The file works perfect in Inkscape and any Browser, but since some versions of Illustrator they are gone. Installing the latest available 24.3 version, the problem persists.
    Is there a download option for older versions since 24.3, since some versions before it worked over years.
    File upload doesn't seem to work here neither...

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Live corners are stretching

    The corners are supposed to be live, but yet they stretch/distort when transforming. Objects with round corners should retain their radii, or I should have the option/keyboard modifier to change this behavior. The radio button in the transform palette is not working.

    The options should be scale, distort, or retain current value.

    Illustrator 25.2
    CadTools 12.2.3
    AstuteGraphics plugins, many

    iMac 5K, 27" 2019, OS X 11.2
    Core i9, 32GB RAM
    AMD Radeon Pro 580X, 8GB RAM

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  5. Illustrator 2021 crashes when trying to import AutoCad DWG

    Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

    I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest…

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  6. Network corrupting app repeatedly

    I have read articles about how Adobe doesn't like to work with networks but my issue is my company does not allow for me to use anything off the network. We have extreme security settings so there is no option at all to work around it. Because of this, the app corrupts at least once a month and IT won't help. I'm the one stuck with reinstalling the app and all the settings constantly. Please help work on a solution for designers like me whose hands are tied with how we use the software. It's extremely time consuming and frustrating…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  7. The pencil tool doesn't close the path when you draw small objects

    If you draw a small dot with pencil tool it will not close the path. That little circle under the cursor indicating that it will close the path never pops up. So now you have to zoom in if you want to draw small shapes and get a closed path.

    Changing the number in the "Close paths when ends are within:" doesn't do anything so that's not the problem. It's a new bug.

    This was no issue in CS6. You could hold "Alt" to close the path no matter how tiny shapes you were drawing.

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  8. Actual Size View not to depend on Artboard

    Actual Size View command (cmd+1) brings you to 100% Artboard view instead of 100% current view. If you are drawing way off any artboard, that command takes you to a completely different place from where you are.
    Instead, I expect this command to have the same result as typing 100% in Navigator window or double-clicking Zoom tool.
    I would also appreciate it if it respected the settings in Prefs>Selection>Zoom to Selection checkbox (currently the zoom box at the bottom of the window respects that, but the same box in Navigator panel doesn’t — which also looks like a bug).
    Thank…

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  9. dxfデータに含まれる特色がIllustrator2021に関して、保持がされずCMYK化されてしまう

    Illustrator2020までは問題なくdxfデータの特色は保持されていました。2021でも修正をお願いいたします。

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. Editing a symbol doesn't stay in-place and keeps artboards visible

    1) Editing symbols in place doesn't stay "in place"
    When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.

    2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly…

    4 votes
    2 comments  ·  Symbols  ·  Admin →
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  11. Gradient tool hangs after using

    Exactly as the title says. Using the gradient tool in the most recent versions of Illustrator results in the app not responding for about a minute.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  12. Workspaces destroyed when unplugging laptop from second monitor.

    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    16 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

    I work with two monitors. One is the desktop and the other is all of my open panels. When I unplug the second monitor from my MacBook Pro (or if it goes to sleep) it jams all of the open panels onto the one display and then SAVES the corrupted workspace. I’ve got over 20 corrupted workspaces at this point.

    When I plug the second monitor back in, it doesn't fix itself, it's…

    2 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Illustrator 2021 can't save with NVIDIA 1050

    With this new version i can't save any document. My laptop gets freeze and I have an NVIDIA GEFORCE 1050 plus an Intel Core I7 9th Gen.

    Please fix the compatibility with previous processors

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  14. Fonts Won't Activate in Illustrator - Troubleshooting Tips Don't Work

    I have no access to Adobe Fonts. I open a document, and the missing fonts dialog shows. I click to activate and they don't activate. It spins and then stops eventually.

    When I go through ALL of the troubleshooting on the help forum, it doesn't help. I've done them... they don't work.

    When I go online to activate the fonts, the message in my status bar says they are DE activated. It's frustrating!

    For example, I just activated Gitan font from the font library, but I got a message saying the font(s) were DE activated. See the attached file for…

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

  15. Crash on export for screens with Repeat Grid

    I can make this consistently crash when exporting Artboards 2, 4, or 5. If I turn off the Grids layer it exports correctly. I found that converting a Repeat Grid a making it a normal Group of objects fixes the issue but I have no idea how I did that in the first place.

    Expanding the repeats seems to solve the crash.

    For example Artboards 1 and 3 grids were created by a repeat but somehow it got converted back to a group of objects.

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  16. Can't Save certain files on Big Sur (Illustrator 24.3)

    While saving certain files, illustrator starts loading, freezes and crashes.
    Reinstalling didn't seem te work.

    5 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  17. expanded pattern freezes in perspective grid

    When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  18. Why are Tools on Toolbar are present, but will not activate when selected?

    The selection tool is the only active tool. When any other drawing tool has been selected it will not activate, pen tool, rectangle tool etc. I have Reset Essentials and tried multiple options suggested on forums and videos. Closed and reopened program reset to other "Workspaces" and nothing has reactivated the tools. Everything worked yesterday. The tools are not hidden. They simply will not activate when selected.

    1 vote
    2 comments  ·  Tools  ·  Admin →
    How important is this to you?

  19. Falsely claims video drivers out of date

    Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
    I've done all I can my end, had it checked by IT guys - can you look into it please?
    I run Windows10 PRo.

    Thank you.

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  20. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes
    3 comments  ·  Launch  ·  Admin →
    How important is this to you?
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