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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Video driver error

    I have 2 video drivers on my computer, the base version and the fully upgraded one. Each time I open Illustrator, it warns me that my driver is outdated yet both drivers register as connected.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Live Paint bucket tool preview error

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just…

    11 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip

    I'm now running AI on a macbook pro with M1 chip.
    I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
    I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.

    16 votes
    11 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Bug na função criar

    Quando tento criar um novo arquivo, o Illustrator não disponibiliza a opção para escolher o tamanho do arquivo que quero criar.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  5. GPU Preview Disabled when Importing CMYK/RGB Vectors through CC Libraries

    In the latest version of Illustrator (25.2.1) If you try place a linked vector file through Libraries into a document that is in a different format eg. CMYK into an RGB document or RGB into a CMYK Document and it is a vector, GPU acceleration is disabled. This does not occur in Illustrator 24.

    I've tested this by opening a CMYK Document, placing a linked CMYK file and everything works as expected. If you place a linked RGB vector it will cause the GPU to stop working. The opposite works the same way, placed a linked CMYK file into an…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. There are standards that cannot be selected when saving PDF

    I'm using Bigsur (not M1).
    When I try to create a PDF in Illustrator 25.1, I can't select the latest standard.
    You can save it to another Catalina Mac with the same version installed as usual (the bright UI is a normal image).

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  7. Libraries panel navigation doesn't work

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  8. Impostazioni colore

    Non salva più le impostazioni colore

    2 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. Filename field no longer first in focus when saving

    Mac OS 11.2.2
    Illustrator 25.2

    This actually affects Pshop as well I've noticed. Used to be when I save a file (typically done from the keyboard) the save dialog appears I can start typing the filename I want to save, and the field is already in focus and placeholder text selected. Now I need to leave the keyboard to click into the field or tab several times to get the field in focus. More of an inconvenience than it sounds to be but my workflow is dependent on timeliness and leaving the keyboard this much adds up, especially when I've…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Error when pasting if one symbol is built with symbol font

    I'm working with maps in Illustrator and for a long time copying and pasting text inside an illustrator document has been acting weird. Each time I paste, the text is being pasted, but also added to the text is one or a few letters from a symbol font. It's like when copying text, it also copies something else.

    Today I noticed that I have one symbol which is basically one of the letters in one of my symbol fonts. (not outlined) And when outlined that symbol instead I noticed that pasting text no longer added the symbol font in the…

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. Anchor Points and Handles Missing

    When selecting the outline, anchor points (and their handles) seem to disappear, making it near impossible to create the desired curve. It was working fine the other day. I am using version 25.0.1 on a Mac. I have tried this in both OS 10.15.7 and OS 11.2, with the same results. Image below is when outline is selected with Direct Selection Tool (Usually anchor points and handles are visible here)

    5 votes
    2 comments  ·  Tools  ·  Admin →
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  12. The selection list of Zoom levels has commas instead of decimals

    At the bottom left of the interface where Zoom level is displayed and can be selected, the values that should have decimals (ie. 66.67%, 33.33%, 16.67%, etc.) have commas instead. When those values are selected the Zoom level doesn't recognize the comma, so it just zooms to 6667%, 3333%, 1667%, etc. which is obviously not expected or useful.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. View using GPU not functioning on document after updating to version (25.2.1)

    MacBook Pro (Retina, 15-inch, Mid 2015)
    2.5 GHz Quad-Core Intel Core i7
    OS: OS X
    Version: 10.15
    System Architecture: x64
    Built-In Memory: 16384 MB

    GPU Info:
    Illustrator Version: 25.2.1
    Number of Displays: 1
    Number of Drivers: 2
    Driver[0] Name: Intel Iris Pro Graphics
    Driver[0] Adapter RAM: 1536
    Driver[1] Name: AMD Radeon R9 M370X
    Driver[1] Adapter RAM: 2048
    DefaultEnableGPU: 1

    Document defaults to CPU preview, the View using GPU option is grayed out. I have opened the document in a previous version of Illustrator (24.3) GPU display works fine.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Problème de couleurs des images bitmap !

    Problème d'affichage de couleurs des images en bitmap depuis la dernière mise à jour (illustrator 25.2.1).
    Pareil pour Photoshop qui affiche encore des couleurs différentes.
    Matériel utilisé : iMac

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. SVG export

    Export Artboards as SVGs doesn't seem to work in the latest update (25.2.1). I often export svgs and pngs together from artboards and have never had a problem until this morning when using the updated app. It exports the pngs fine but doesn't export the svgs at all. I reverted my Illustrator back to 25.2 version and it works fine. I have a computer with windows 10 and have not experienced issues with this feature before.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Lost file even though the Automatic Save Recovery is on

    Windows 10. 64 bit.
    Illustratoir 25.2.0

    The PC crashed in the middle of working. And the file disappeared. I can see a link to the file in the Recent documents of Windows Explorer, and in Recuva.
    But no file found.

    What's happening? How can I find the missing file?
    TNX

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Disalligned Cursor

    Illustrator Version 25.2.1
    Mac Book Air M1 and iMac Retina 2019 macOS with Big Sur 11.2.3

    The cursor is misaligned from its coordinates.

    File created whit Apple Silicon Mac

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  18. New Document dialog box text fields - highlighting of text fails consistently

    1. Illustrator 25.2.1 (64-bit) on Windows 10 Home

    2. Selecting the 'Create New' button on home screen (without no documents opened).

    3. When configuring the document on the right pane of the New Document dialog box, I expect to be able to (consistently) select text (e.g. width and height values) in the text fields by doing a press-and-drag to highlight it on the right pane of the dialog box.

    4. However, I wasn't able to highlight the text in the New Document dialog box. Instead, I have to press Backspace on the keyboard to delete the default before I can change them. Several tests…

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  19. New Update (v25.2.1) crashes/restarts computer when opening up application

    Every time Illustrator is opening it is completely restarting my computer for no reason. It might be conflicting with a recent windows update or another program update.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  20. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    10 votes
    0 comments  ·  SDK and Scripting  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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