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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. assemblage

    l'assemblage est grisé

    1 vote
    0 comments  ·  Properties Panel  ·  Admin →
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  2. Canvas goes white and blue when selecting object.

    Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

    16 votes
    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Align To mode gets changed from Align To Artboard to other modes on its own

    Over the past several Major updates to Illustrator, the Align to function's Default setting keeps getting changed. I prefer to have control over that. As all past versions of Illustrator have allowed. For me: Align to Artboard.

    With the last version capable of running on HIGH SIERRA it was BROKEN AGAIN !!!!

    Adobe's response is to buy a new computer.

    My feeling is Adobe should FIX that last High Sierra version.

    In the middle of a Pandemic/Economic uncertainty, this is not the time to screw customers.

    1 vote
    0 comments  ·  Align, Distribute  ·  Admin →
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  4. Save as remove filename text before "/" character

    If the filename contains "/", the illustrator will save the file with "save as" command removing all the characters before "/", including it.
    Example:
    Saving with "save as" the file "My first project/version 1.ai" will end in "version 1.ai" on harddisk.

    Also, the name of the file in document's title bar is replacing the "/" with ":"
    "My first project:version 1.ai"

    And, again, on Save as dialog box, the "Save as:" textbox where the filename is already entered, it shows up like this
    "My first project-version 1.ai"

    macOS Big Sur, Illustrator 25.0.1

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Illustrator won't open and won't make new files

    My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open

    2 votes
    0 comments  ·  Launch  ·  Admin →
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  6. Add Clipboard Clear Data Tab

    Hi, it is great that when closing the illustrator file I am able to clear my data, however, other than some tech hacks, I've found this is the only simple way to do so.

    I've unfortunately been working on a crashing document for the majority of the day and can't clear my clipboard because ethe program crashes when I close it down. This is a 4 word phrase with a blended path, nothing else. When running AI, it takes up 97% of my memory.

    It would be awesome if there was a simpler and manual way to clear my clipboard…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  7. Grosses lenteurs après la mise à jour Creative Cloud

    Bonjour,

    Depuis trois jours j'ai de grandes lenteurs d'affichage et d'exécution.

    Par exemple lorsque je veux rendre un objet invisible dans ma palette de calques, il ne le fait que lorsque je bouge mon plan de travail.

    Idem pour les déplacement d'objets, je ne vois la position finale que lorsque je bouge mon plan de travail.

    La mise à jour des images entre Illustrator et Indesign ne se fait pas non plus.
    Je dois réinsérer l'image sur Indesign afin de voir la mise à jour de l''image.

    J'ignore si c'est un problème de mise à jour Creative Cloud ou bien…

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  8. Empty / Blank Home Screen

    When I open Adobe Illustrator, NOTHING shows up on my home screen. The only thing I can do is create "New From Template." I've reinstalled the app, but the bug still persists. Please help ASAP.

    Attached is a screenshot of the bug.

    8 votes
    7 comments  ·  Launch  ·  Admin →
    How important is this to you?

  9. Libraries NOT syncronizing

    The libraries are no longer syncing. Help!

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  10. Opening second file will NOT display it, but show first opened document!

    Wow... while having opened one file, Illustrator 25.0.1 does not refresh the screen while opening a second document. Great Adobe!

    Navigator switches the content, but the screen activates the second tab and shows the first file. clever...

    Going to be fixed in early 2031?

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  11. Flächentextoptionen

    Ich habe ein Textfeld von konret 520 mm Breite. Jeder Aufruf der "Flächentextoptionen" setzt dieses auf 354 mm Breite.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. Libraries content window disappear

    When you choose a color from the swatches save in the cloud library with an item selected on the canvas, in order to alter its color, the following bugs happens.

    If you do not "deselect" the libraries panel, and use the keystroke " ctrl + ] " or " ctrl + [ " in order to change the layout Z-index of a sub-layer, it makes the libraries items disappears altogether.

    The only way to fix it is to close and restart Illustrator.

    Thank you and good luck,
    Nico

    1 vote
    Under Review  ·  3 comments  ·  User Interface  ·  Admin →
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  13. eyedropper leading 0.1

    I have noticed that, in the last few updates to Illustrator, if I copy the type attributes from one text box to another using the eyedropper tool that the leading amount does not get copied. Instead, it gets set to 0.1 -- which really negates the utility of coping type attributes through the eyedropper.

    4 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Freeform gradient doesn't export to svg

    When using a freeform gradient in Adobe Illustrator (desktop) it does not export to svg. Instead it takes out the gradient and leaves the fill empty.

    5 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  15. Constantly crashing.... why should I pay for this software when it causes me so many problems?

    The v25 update constantly crashes. I tried the 1st version, had to go back to v24 after many crashes and much lost work/time. Then, when you supposedly fixed the crashing problem (v25.01), I tried it today and, of course, I lost a bunch of work when it crashed. Back to v24...... Won't go back to v25 until you really fix the problem. Also considering other software as a replacement for Illustrator..... I pay a lot for this software--why should I? Give me a good reason to stay with Illustrator......

    I use Windows 10, (pc) and I am completely updated with…

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  16. Transform > Mirror does not work properly

    Illustrator Version 25.0.1 german (Funktion SPIEGELN)

    Sometimes if i use many time the mirroring function this mistake comes

    An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.

    The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.

    Then suddenly in between he suggests the ANGLE axis.

    This problem happens after using many times this function mirror, and not evray time very strange.

    I never saw anything like this in the old versions.

    I work with Illustrator all day and something like that is for me noticeable.

    5 votes
    7 comments  ·  Other...  ·  Admin →
    How important is this to you?

  17. Dimensions (globally) do not display accurately after recent update to v25.0.1 - CRITICAL ERROR

    I'm experiencing a critical issue that has me halted on a current project. This occurred after recently updating Illustrator to 25.0.1. I've been working on a file with precise dimensions for all shapes and lines, and suddenly dimensions for all shapes and lines are globally incorrect (or are displaying as such). After typing in exact dimensions for creating a rectangle with the rectangle tool, a "10 mm x 10 mm" square becomes "10.1764 mm x 10.1764 mm". This is a critical error, and has halted me from continued work on my current project. Expedited help is greatly appreciated.

    Update: I…

    1 vote
    1 comment  ·  Properties Panel  ·  Admin →
    How important is this to you?

  18. Billing issue error

    Billing issue warning on top right corner of illustrator still showing after issue is resolved.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  19. Can't create 4th artboard

    Everytime i try to add artboards, somewhat AI skip 4th artboards, and just straight to 5th artboard, so when i add artboards again, there would be 2 5th artboard, and only the second one exported (if it exported)

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  20. Please fix the .ai file saving in the latest version of Adobe Illustator

    Here is a screen capture of the Creo file it is saving as even though .ai format has been selected:
    https://shared-assets.adobe.com/link/c5a366b2-c7c3-4c6d-7322-01a560badbf8

    It takes saving twice (see links to 6 steps0 to finally get an .ai file:
    Step 1 - https://shared-assets.adobe.com/link/d2668e83-b384-4887-412c-c9cd1c090a91
    Step 2 – https://shared-assets.adobe.com/link/71e19fb9-6b6a-49da-71d9-1893af67c17b
    Step 3 – https://shared-assets.adobe.com/link/d33ad57c-e020-4381-5b89-a0231c6bad01
    Step 4 - https://shared-assets.adobe.com/link/e6847fef-7c38-401a-5532-7d1e9dbb717e
    Step 5 - https://shared-assets.adobe.com/link/aab87d77-152f-4238-6433-72bace2d17c2
    Step 6 - https://shared-assets.adobe.com/link/87f69c8c-b7f3-46b5-5ed9-84edff63fad3

    Then only way I can get an .ai the first time is to save it as an older version - CS6 : https://shared-assets.adobe.com/link/de7a7f35-444a-4bc0-4686-b7b9964437b7

    See Mohammed who I IMed with regarding this issue 12/10/20

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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