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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7716 results found

  1. illustrator doesn't save file!

    illustrator doesn't save file!
    1 - opened the file
    2 - made edits
    3 - saved
    4 - the save indicator showed that the file was saved
    5 - closed the file
    6 - opened the file - changes were not saved !!!!!!

    6 votes

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  2. Artboards’ Heights don’t display correctly

    Some artboards are 200px which is correct. Other's that are similar have a width of 200px and a height of +16k. When trying to manually correct the height, it get's visually smaller than 200px.

    Version 25.0

    1 vote

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  3. Proportionales Skalieren einer Gruppe

    Catalina 10.15.5 | Ai 25.0
    Beim proportionalen Skalieren einer Gruppe (bei mir ein Kreis mit icon, der einen Durchmesser von 20 mm hat) wird zum einen ein Maß von 20 (b) x 12,867 (h) angezeigt und beim proportionalen skalieren auf ein Zieldurchmesser von 25 mm entsteht eine Ellipse. Ich erwarte eine korrekte Anzeige bei einem Kreis von 20 x 20 mm und beim proportionalen Skalieren ebenso.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. AI files opening as old versions

    Illustrator is intermittently not properly saving my files and is opening old versions of the AI file.

    This is my workflow:

    Create design and save AI file. Save PDF file and send to client. Receive amends, open AI file and amend + save. Save PDF file and send to client.

    Repeat until the design is approved.

    At this point I open the AI file and prepare the print files for production.

    However, the AI file is opening as an older version and does not have the latest amends saved. This is costing us £100s in incorrectly manufactured items.

    PLEASE HELP!!!

    3 votes

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  5. Items cannot be centered in artboard

    I am selecting an artboard. Then selecting my item. When I try to center them using Horizontal/Vertical Align Center, my item completely ignores my artboard (and any other artboard for that matter) and positions itself randomly.

    Version 25.0

    This feature is essential for us since we need to center dozens of icons for export.

    2 votes

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  6. Quick Preview on Mac is not Working

    On Mac with the new Big Sur update, my Illustrator files show up as just the Illustrator logo and it does not preview any artboards.

    Also, when pressing the spacebar, a wheel starts turning, then just the logo pops up. There is no file preview it seems after the Big Sur update.

    3 votes

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  7. Repeat not showing in object menu

    The repeat is not showing in the object menu at all. I am updated and I even went to beta, both are not pulling up the repeat button for my adobe

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  8. Eraser doesn’t work if I lock an object behind

    Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  9. Page selection when opening a PDF

    This is should be beyond trivial to correct, and there are users all over the place asking for this in a different issue report:

    Please fix the UI for page-selection when opening a PDF in Illustrator!
    Browsing through the thumbnails at the top of the dialog should automatically select that page to open below. It is bad UX to scroll through the pages to find the one that you want and then have to manually enter it below---I can't think of a single reason to have these UI elements disconnected (as they presently are), and there's no reason not to…

    3 votes

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  10. Live text with customs appearance glitches when on top of a locked image

    Using Appearance, modified text (fill with outline in this case) gets buggy when modified on top of a locked image.

    I have been able to re-create this issue on my end at least.

    1 vote

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  11. Lag on every move I make!!

    Moving an object. Changing the tool. Changing a colour. Everything move I make in illustrator brings up the colour wheel of death. Just moved from CS6 to CC, worst move ever.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Unable to highlight values in Properties panel > Transform

    I am unable to hightlight any values with the mouse cursor that are contained in the textbox fields within the Properties Panel > Transform e.g. Width or Height.

    Using latest version of Windows 10 and Illustrator 2021 (Desktop).

    4 votes

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  13. 1 vote

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  14. image eps

    For some reason, as long as it is an eps file that needs to be placed or relinked to the image, it will be very slow

    1 vote

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  15. Rotate and Scale Tool sometimes affects all points on a path instead of just selected points

    In previous versions of Illustrator (before 2021), if you had individual anchor points selected and you used the rotate tool, it would rotate all selected points and leave unselected points stationary. This was useful for quickly editing only part of a path.

    Now, in 2021, sometimes the rotate or scale tool rotates all the points, regardless if they were unselected.

    Note that in my recording, the skirt's anchor points work as expected. But the sandal's points transform the whole group of objects.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  16. can't highlight width and height cells or file name when creating a new document

    Why did you take away the ability to easily highlight the document name, width or height when creating a new file? Super irritating.

    3 votes

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  17. Cannot close window, save dialog endless loop

    I cannot close the current document window without an endless loop of "saved changes to document" (even though its currently saved). This is using the X in the corner to close window. If I say yes, save it, it remains open and won't close, even when I hit X again, endlessly (it just goes back to asking me if I want to save)

    3 votes

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  18. Illustrator 25.0 on Catalina 10.15.7 problem opening and saving files

    When opening previously saved work, active fonts are not displaying on some files.

    When saving work Illustrator returns an 'Unknown Error' prompt.

    1 vote

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  19. Font Activation Not working in Illustrator 2020

    I have repeatedly tried to activate fonts from Adobe Type with no success. It keeps showing as Activating. When I go to fonts.adobe.com it shows that the font is activated (Good Times Ultra Light) in the browser but in Illustrator it never shows the cloud with the checkmark. I have rebooted but still the same issue.

    1 vote

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  20. Fix inconsistent Smart Guides

    Smart Guides say 'intersection' while snapping to a midpoint / origin.
    Even when an intersection is near, the origin is favoured by the algoritm.

    Best would be to configure Smart Guides priorities to the user's needs, or add 'Snap to intersections' in the View menu.

    Please repear the wrong  descriptions.

    4 votes

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    0 comments  ·  Snapping  ·  Admin →
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