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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7716 results found

  1. Creative cloud cannot load when opening a file

    When I try to load a file from my creative cloud folder it says creative library cannot load error .
    Happen with my iPad Pro only not only in illustrator but all Adobe apps .

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  2. The shortcut to select layers between objects not working

    As the title says. The ALT+CTRL+[ (or +]) shortcut to select the layer below or above the selected object is not working as intended.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Placing/opening/importing DXF broken in Illustrator 2021

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF…
    7 votes

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  4. NEGATIVE OFFSET PATH HAS FOR SOME UNKNOWN REASON STOPPED WORKING

    I dont have an idea but i have the problem:
    It will work for a shape, such as circle by making a smaller circle, however if i type a word -> type - create outlines -> go to path - offset path and select a negative value it just duplicates the same shape with same thickness and i cannot find a way around it

    2 votes

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  5. 1 vote

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  6. I can't save my ai file on my device.

    I pay for a monthly plan for all adobe programs and all my work saves only on cloud and I don't have access to have my creative property on my computer. Why? Where do I need to find details about it and fix?

    1 vote

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  7. when dragging guides it disappears, please fix it.

    when dragging guides it disappears, please fix it.
    Adobe illustrator 2021 v. 25.0
    macOS Catalina

    7 votes

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    3 comments  ·  Other...  ·  Admin →
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  8. not respoding

    when entering adobe illustrator initial view, it always doesn't respond

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  9. lagscreen trail when I move the shapes around or when I use the quick hand tool

    I think my Illustrator 25.0 has an issue with GPU rendering as it randomly starts leaving that "rendering" trace when I move something or when I use the quick hand tool and it only works fine if I close and reopen the document. I am using a Lenovo Yoga and Windows 10. Attached below is a screenshot of the error.

    1 vote

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  10. Artboard 3 showing up as 4

    Artboard #3 has been consistently showing as with a 4 by it. Is this just a glitch on my system?

    1 vote

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  11. Very glitchy system. Fix the BUGS!

    Since the last update it has been very glitchy. Courser is grabbing at incorrect points for the last 4 days. Makes it VERY difficult to execute work that needs completed.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Illustrator PDF created with 24.3 sets letter I to overprint

    We process PDF files daily and have noticed that files saved as PDF from Illustrator 24.3 will set overprint on for the letter I

    There are several different examples if you cannot reproduce.

    1 vote

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  13. Unable to remove/delete payment method on inactive plan or on active plan

    as a client i am unable to remove/delete my payment method under my account profile for active plan or inactive plan. With data breach news surfacing every now and then, Adode should not save such payment method details. and client/customer should have option to remove/delete the payment method details.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. Consistence in editing common values

    E.g. when two HSB colors voth have 100% saturation, a selection containing those objects should allow to edit their saturations simultaneously.

    But Ai leaves the field empty - as if the values where different.

    2 votes

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  15. Lineal nach Zeichenflächenänderung von Hoch- zu Querformat nicht angepasst

    Windows 10,
    Illustrator 25.0 (64bit).

    Ich habe ein neues Dokument erstellt in A3. Danach habe ich die Zeichenfläche von Hochformat auf Querformat gestellt, indem ich doppelt auf die Zeichenfläche im Zeichenflächenwerkzeug klicke und das Symbol für Querformat anklicke, danach okay. Die Zeichenfläche wurde gedreht.
    Nun wollte ich Hilfslinien als Rahmen einfügen und habe dazu das Lineal eingeblendet. Ich erwartete, dass das Lineal anzeigt, dass links oben meiner Zeichenfläche sowohl x als auch y 0 ist. Das Lineal hat sich jedoch nicht mitgedreht und die 0 liegt außerhalb meiner Zeichenfläche, nämlich genau dort, wo es länge, wenn die Zeichenfläche im Hochformat…

    1 vote

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  16. Export Artboards occasionally exports bleed

    I'm using Windows 10, up to date as of 8th Nov 2020.

    I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

    I also get an error when attempting to export at 300DPI, which has never been an issue in the…

    10 votes

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  17. Text Box (Dash) Issue

    1. Apple MacOS Catalina. Adobe Illustrator 2021.
    2. Create text box. Choose a font and start typing, then type a '-', then if changes your font. (When typing in a font box on Illustrator, when you type a -, it goes back to the default font. I don't know why but I have had this bug for a few weeks now.)
    3. To keep writing in the same font.
    4. It changes the font.
    1 vote

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  18. tab no longer toggles panels

    Mac OS High Sierra 10.13.4 and Illustrator 24.3 : I recently updated to 24.3. Several problems now I've encountered. Pressing Tab btn no longer toggles the panels on and off. Pressing the F key no longer provides me an isolated view with black background. No visual indication any longer of document saving on already opened document that has been saved.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

    16 votes

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    5 comments  ·  Launch  ·  Admin →
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  20. Save Indicator

    Recently updated to Illustrator 24.3. Thanks for fixing the shift - anchor point issue. Unfortunately it appears Illustrator is no longer providing any visual feedback upon saving the document. (Apple+S) This is regarding open documents that have already previously been saved. I use to get a status bar along with % save was at as it progressed. Now there is nothing to indicate the document is saving.

    1 vote

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