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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8268 results found

  1. Font previews in Character panel are very small when two monitors are used

    Font previews in Character panel are very small on my second monitor (hires Dell 24 inch), see screenshot in enclosed file.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Illustrator keeps freezing after about 30 minutes work

    Intel Core i3, Windows 10.

    It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.

    I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.

    I have uninstalled and reinstalled Illustrator and I am having the same issues.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Stop rasterizing the gradient on an object when expanding its appearance

    When you expand the appearance of an object with a gradient, the gradient is rasterized, which I believe, defeats the purpose of using it considering the results. The resulting image has a lot of erroneous White specs. If there is a stroke aligned to the center, it creates two layers with the same gradient, which means you have to unite them with pathfinder. A layer that's shaped the same as the rasterized object with the gradient is the color gray.

    The workaround is to apply a solid color, then expand, then reapply the gradient, but it took me some time…

    3 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  4. Adobe Color panel not working - cut off

    The Adobe colour theme panel does not work - it is persistently cut off to the right hand side, the panel can not be dragged to the right and fully opened up. It is unusable. It does not behave correctly when docked with another panel either.

    Serious bug that has been around for ages, well over a year and not fixed.

    Current version of illustrator on fully up to date windows 10 machine 64 bit.

    Preferences have been cleared/re-set, as has cache. I've also reinstalled illustrator and get same behavior. I've also tried with general Ui font size setting, nothing…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Shift Alt resize of circle gets stuck

    When resizing an existing circle using Shift-Alt, the circle should fix at the dimension when the mouse is released, but very often it continues to resize after releasing the mouse and sometimes it is difficult to get it to stop it doing this and finish the circle. This does not seem to happen when creating a new circle, only when resizing an existing one. Windows 10 Illustrator 25.2.2 64-bit

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  6. Set the leading with arrows occasionally strip fractional widths

    When using the arrows to adjust the leading on type with fractional leading (e.g. 29.95) the period is stripped out and a new leading is the same numeral amount just without the period (e.g. 2995)

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  7. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  8. Illustrator2021 V25.2.1 always not responding when working

    There is always loading icon and not responding happened while I working it happened after every command.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'

    Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.

    For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.

    14 votes

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    5 comments  ·  SDK and Scripting  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  10. Illustrator impossible d'enregistrer des fichiers sur un NAS Synology

    Bonjour,
    Depuis quelques temps, je ne peux pas enregistrer mes fichiers .ai sans qu'Illustrator ne créé de fichiers .tmp ou .ai en les renommant "Acr...."
    Je ne peux pas toujours enregistrer les modifications effectuées dans mes fichiers. Apparemment c'est encore pire si j'utilise un script d'action.
    En local aucun problème. Que faire s'il vous plaît ?
    Mac Os Big Sur 11.1
    NAS Synology
    Illustrator 25.2.2 2021

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Isolation Mode button doesn’t appear in Control if live text is in a group

    If a group contains live editable text (ie-non outlined text) I cannot enter isolation mode unless that text is deselected.

    2 votes

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    4 comments  ·  Isolation  ·  Admin →
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  12. Can't load DxfDwgFileFormat.aip

    CC v25.2. I can't install DxfDwgFileFormat.aip on bootup

    12 votes

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    13 comments  ·  Other...  ·  Admin →
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  13. AI crashes when zooming on IPad Pro 12- April 2021

    AI was working fine on my iPad Pro, but it’s been crashing almost every time I pinch zoom the past two days. I have no imported fonts in the file I’m working on. The only difference from previous files I’ve worked in with no issue is: I’ve used the mirror function in several layers. Could those be responsible?

    Currently, I’m unable to accomplish the most basic tasks because the app either crashes when I zoom, or the image freezes in place without updating any of the commands or strokes I put in.

    How do I fix this? I need to…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. anchor point inaccuracy

    latest version of illustrator is not fit for purpose when it is doing things like this.
    macOS 10.15.7

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Angezeigte Höhe eines Kreises und Position ist falsch.

    Windows Illustrator Version 25.2.1 64bit

    Zum radialen Anordnen von Zahlen benutze ich immer einen runden Aussenkreis.

    Wie folgt gehe ich dabei vor:

    • Arbeitkreis Zeichnen XY auf 0, Ø40mm
    • zu positionierende Zahl anwählen > und positionieren : X 0 Y 13mm
    • Kreis und Zahl anwählen drehen um 18°
    • nächste Zahl anwählen > und positionieren : X 0 Y 13mm
    • Kreis und Zahl anwählen drehen um 18°
    • und so weiter

    jedoch musste ich jetzt feststellen, dass sich die angezeigte Höhe des Kreises in der Werkzeugleiste der Höhe der sich im Kreis befindenden Zahlen anpasst und auch die Y Position dadurch ändert. Obwohl…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Update 25.2.2 closes all the tabs instead of one tab at a time

    Just after downloading the latest update, instead of closing one tab/page at a time, Illustrator started to automatically close every single opened page. It's happening with both Command + W and via the close button at the top of the page.

    Please advise.

    Joanna

    12 votes

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    16 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. place lets me bring image in but then after resizing image it disappears

    Windows 10 latest build, CC latest build, Illustrator latest build. Using File->Place with a .jpg brings the image in and allows me to place it in the workspace, but when I resize it and try to move it to the artboard the image disappears.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. spell check bombs

    Spell check bombs Beta 25.3.208

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Overprint Setting & colour settings

    Issue one
    Overprint can’t be applied to groups. Individual objects within that group remain unset to overprint, even though the tick box claims it’s overprinting — it is not. This is misleading & downright dangerous.

    Furthermore, the color issue shown in the video. Your objects should not do that, it again expands the risk for error. Basically all the print sensitive setting in AI latest version have stopped functioning logically, if you ask me & really up the risk for errors in print. Never mind that going through all objects individually is tedious & unnecessary, it prolongs the process &…

    2 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Admin →
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  20. Incorrect file extension when exporting to *.png

    Hello! When I try to export an illustration to *.png, the file generated ends up with a *.dwg extension. If I rename the *.dwg-file to *.png and open it it's still a valid *.png file.

    The export is done using File->Export->Export As... Select *.png as file type, type a filename (with no dot in it), press Export. Select Resolution 150ppi, press ok. A *.dwg file is now created at the selected path

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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Illustrator (Desktop) Bugs

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