7717 results found

1. Text Appearance Attributes have a ghost text underneath visible.

   When I add a stroke of white to black fill, there remains, unmovable original beneath. So it shows up where where not desired. See attachments.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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2. I am not able to save my file and can only exit illustrator if i press "Dont Save" .. as of now i am adjusting with "Save a Copy"

   Using Latest updated version Catalina. Illustrator froze several times making me uninstall it.Reinstalled Illustrator2020. I dont see a homepage/preview page like before... the screen is grey blank... I worked on an existing file and a new file but cant save or save as. Can exit illustrator only after pressing the " dont save" option. Please Help!

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Crashing on a MacBook Pro 16 with GPU Performance enabled
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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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4. ExportOptionsPNG24.artBoardClipping broken in 2020

   ExportOptionsPNG24.artBoardClipping (set to false)

   In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

   In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

   Illustrator 24.3 vs Illustrator 23.1
   Windows 10
   Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

   It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

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   12 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Font linking not working, basic functionality of Illustrator is impaired

   1) Image describes it all. Nobody asked for Adobe Fonts, but if you have to do it please pull it off correctly. If it can't synchronize with mainstream operating systems like Windows 10, then what is the point? Professionals that have to use your software have no spare time to write obvious feedback like this.

   2) I am working in a team that is dependent on a shared Illustrator asset library. It is not updating consistently and it makes life hard for a lot of people that are trying to do their work.

   3) Certainly I am not the first of your customers that addressed this, but as I am already dedicating my precious time to write to you about these obvious and ongoing issues, I will address one of the classics:

   The performance in Illustrator is just terrible. Any 3D software is snappier.
   How can the most prominent 2D vector based software that is paid on a monthly subscription basis be slower than any 3D software- even the free open source ones like Blender?

   1) Image describes it all. Nobody asked for Adobe Fonts, but if you have to do it please pull it off correctly. If it can't synchronize with mainstream operating systems like Windows 10, then what is the point? Professionals that have to use your software have no spare time to write obvious feedback like this.

   2) I am working in a team that is dependent on a shared Illustrator asset library. It is not updating consistently and it makes life hard for a lot of people that are trying to do their work.

   3) Certainly I am not the first… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. (CANT) Error when saving any ai file

   (CANT) Error when saving any ai file

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Illustrator compiling vectors into highly pixelated bitmaps after a save

   In a file with many objects and groups, we've found a problem that keeps destroying our work - after we save a file, and then re open it, for some strange reason random parts of the grouped vectors become flat/rasterized and highly pixelated or bitmapped.

   What is causing this issue please and is it fixable? It's destroying pieces of work that take a great deal of time.

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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8. background save scratch

   Save in background option cause Kernell Panic on IMac 2019 A2116 after turn OFF this option never happens again.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Typography disappears when the text is added on a curved path

   This was said to have been fixed in 24.0, but I just updated to 24.3 and had this issue. Any time I use the type on path tool, it appears as though I'm typing (layer name changes) but the text is completely invisible no matter the font size or color and I am unable to highlight the text.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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10. illustrator preview is black and white (fills but not lines?) when file background is transparent

    mac os 10.15.6 / ai 24.3

    file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Can no longer be reproduced.

11. Just updated to Illustrator 24.3 and now installed font only has a few letters

    I updated to the latest version of Illustrator (24.3) and opened a document I had created in a previous version. Most of my text was missing. I checked and the font was still available and activated. I deactivated and reactivated and that didn't help. When I click the text, it gives me the message that "This text was created in a different version of Illustrator. Editing the text may cause some changes to your text layout. Basic formatting will not be affected. Do you want to continue?" The font is PeachyKeenJF. Only a few letters/numbers actually show up. I'm on Windows 365.

    I updated to the latest version of Illustrator (24.3) and opened a document I had created in a previous version. Most of my text was missing. I checked and the font was still available and activated. I deactivated and reactivated and that didn't help. When I click the text, it gives me the message that "This text was created in a different version of Illustrator. Editing the text may cause some changes to your text layout. Basic formatting will not be affected. Do you want to continue?" The font is PeachyKeenJF. Only a few letters/numbers actually show up. I'm on… more

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12. Inaccuracies with Pathfinder and Shape Builder tools

    I'm using v24.3, the most recent Illustrator version. When zooming in on a shape, the selection outline does not appear to correspond to the actual fill area of the shape. When doing any cutting or merging with the pathfinder or shape builder tool, this discrepancy starts to create inaccurate results, as the tools seem to favor the selection outline as a guide when cutting.
    As an example, I have a circular background. I want to "mask" a square onto it, so one of the corners of the square is outside of the circle. This corner I intend to cut off either with the pathfinder "intersect" option, or by using the shape builder tool. When I do so, however, the square seems to have an inner margin cut along the shape of the background circle, and therefore is not accurately masked.

    I am including an image example. The circle only has a fill color, no stroke, and is pixel perfect.

    I'm using v24.3, the most recent Illustrator version. When zooming in on a shape, the selection outline does not appear to correspond to the actual fill area of the shape. When doing any cutting or merging with the pathfinder or shape builder tool, this discrepancy starts to create inaccurate results, as the tools seem to favor the selection outline as a guide when cutting.
    As an example, I have a circular background. I want to "mask" a square onto it, so one of the corners of the square is outside of the circle. This corner I intend to cut off… more

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    2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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13. Clicking an item in a dropdown menu also clicks through into the underlying panel

    Describing my program layout:
    With my panels locked to the right hand side of the program, I have two columns of panels, Stroke/Brush/Color/etc. on the far right (minimized to select individual panels to expand when needed), and "Swatches" as a standalone column locked to the left of my other panles and constantly expanded.

    Describing the error:
    With the Swatches Panel column expanded, and my other panels stacked and minimized, if I were to select the Stroke Panel from the right, and expand that single Panel from the column it would overlap the swatches panel. Making Arrowhead selections from the dropdowns ends up selecting from the underneath Swatch panel. This causes my fill/stroke color to change to whichever swatch happens to be "under" the arrowhead dropdowns when I make a selection.

    I have not tested this with other Panels, but it occurs often enough in this setup that it's a severe disruption to my workflow and adds unwanted colors to existing artwork that is not intended, and may not be caught prior to production. Photo attached shows unintended swatch selection after dropdown arrowhead selection was chosen.

    Describing my program layout:
    With my panels locked to the right hand side of the program, I have two columns of panels, Stroke/Brush/Color/etc. on the far right (minimized to select individual panels to expand when needed), and "Swatches" as a standalone column locked to the left of my other panles and constantly expanded.

    Describing the error:
    With the Swatches Panel column expanded, and my other panels stacked and minimized, if I were to select the Stroke Panel from the right, and expand that single Panel from the column it would overlap the swatches panel. Making Arrowhead selections from the dropdowns… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. Profile of the document changes when a screenshot with P3 display (AI 24.3) is drag & dropped on Mac

    Take a screenshot (Command-Shift-4) and select the area. Drag in the image from its preview into an Ai open document with color settings: North American Web with the monitor profile preset to sRGB. Upon dropping the file into the canvas, the monitor profile becomes "Monitor" automatically. All the colors change visually with no warning presented.

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    20 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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15. Artboards and arrowheads disappear

    Mac OSX 10.13.6 Illustrator 24.0 Creative Cloud
    Opened a file
    strokes with arrowheads to be strokes and artboards that were present when the file was closed to still be there.
    Strokes were dropped to shapes and grouped and the artboards were gone.

    I've seen this before and I can't figure out why it's happening. I have a file that I just worked in a few days ago and now when I open it, all the strokes I had with arrowheads are broken down into a shape for the line and a shape for each arrowhead and then the whole thing is grouped multiple times. On top of the stroke issue there were 3 artboards in the file when I closed it the other day. Now there is only one artboard. The artwork is there where the artboards should be, but the artboards themselves are gone.

    Mac OSX 10.13.6 Illustrator 24.0 Creative Cloud
    Opened a file
    strokes with arrowheads to be strokes and artboards that were present when the file was closed to still be there.
    Strokes were dropped to shapes and grouped and the artboards were gone.

    I've seen this before and I can't figure out why it's happening. I have a file that I just worked in a few days ago and now when I open it, all the strokes I had with arrowheads are broken down into a shape for the line and a shape for each arrowhead and then the whole thing… more

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Crashing when scaling objects and file disappears after saving

    Program often crashes when I'm scaling large objects. Also, I saved a file that I had been working on for more than a week and closed the application like I usually do but when I reopened it? File gone. Erased. Can't even find an earlier version of it. Then I got a bunch of note and word docs titled "debug" full of HTML gibberish I couldn't understand. Couldn't recover or find file in deleted cloud files or recycling bin on desktop.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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17. blob brush

    Any idea what is causing these weird color boxes? not having issues with the blob brush but these are annoying

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Layer access arrows missing

    the arrows that you click on to access the layers are gone. there is no clickable link, or visible arrow anymore.

    I have restarted both program and computer, then uninstalled and reinstalled. It is still not working.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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19. Object move increments is off

    Mac OS Catalina 10.15.6
    Illustrator 24.3
    Updated 09/26/2020

    1. Checked preferences, changed to .001 px and rebooted illustrator

    2. Selecting an object and pressing the arrow keys the object would move a point at a time, now it is like I am always holding the shift (10px) instead.

    3. After the update I select an object and try to move it a point or two moves it randomly in every direction but the direction I would like.

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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20. Export to EMF - Extra white border

    When exporting to EMF, an extra white border is added to the output file.

    Coordinates and size are integers.

    OS: Windows 10
    AI Version: 24.3

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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