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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8067 results found

  1. Offset Path value in Large canvas becomes smaller ten times when the effect is used again

    When using a large canvas and doing an Offset path, if I offset a path by say 5mm, the next time I use the tool only 0.5mm shows in the dialog box. Not a big issue, but an error nonetheless.

    4 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  2. unknown error when trying to finish my design.

    try to ADJUST MY DESIGN AND ALL I GET IS UNKNOWN ERROR POPUPS. it also reverted some of the work i did. this is absolutely ridiculous! i cant adjust a thing!!!!!!

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  3. Unwanted horizontal text scaling

    Illustrator will apply horizontal scaling to text when I am working on different part of the document. This even happens to text that is on a hidden layer. So far I have failed to "catch Illustrator in the act" so can't say what leads up to it happening. I just look at the text and it is magically scaled! Bah!

    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. UI scales are off even after adjustment - icons, ruler, menu

    The ruler always seems to get hidden after updates but also it is very small relative to the icons and file menu.

    This means at 100% UI scale the ruler is too small but at medium (doesn't say what % for some reason) the ruler is too big and icons are way too big.

    This only became an issue when I started using higher resolution monitors (anything greater than 1920x1080). So my guess is it has something to do with a relationship with Windows 10 GUI and Illustrator.

    Any insight would be appreciated and questions welcomed. Attached is illustrator at…

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. App tile has a grey background in Windows 10 start menu

    The tile for Illustrator has a grey background in the Windows 10 start menu, which other apps like Photoshop don't have.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  6. ウインドウ（W）→ワークスペース→初期設定（クラシック）で画面中央に縦長の枠が表示される。

    画面中央に縦長ぼやけた枠が表示される。
    イラストレーターを縮小化しても、画面中央にそのまま表示される。
    縦長の枠が表示されないようにしてほしい

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. não est[a abrindo um novo arquivo

    quando abro o Illustrator esta dando um erro, e não abre um novo arquivo

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  8. Created actions missing after restart

    I recorded an action for export in dxf and pdf several times. After each restart it is gone. But I created an action for saving in pdf only, this is still there.

    Operating System Windows 10.0, Adobe Illustrator 25.0.1

    1 vote

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    0 comments  ·  Actions  ·  Admin →
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  9. Illustrator font panels shows wrong data

    When I have a text selected on Illustrator, the fonts panel shows a wrong font, it shows a font what I previously selected for a different text and not the font that the selected text actually is.
    in other words, I cannot see what font is used unless I copy the text, and find the font that looks the same.

    Same thing with font size etc. if I have a text active and the font size is for example 47 px, and I just changed a different text size to 15 px, the fonts panel shows that all of my…

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  10. Small increment movements gone

    I cannot move small increments since new launch.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  11. Color Nightmares in 2021 version!! Nothing matches or stays the same!

    Colors are NOT staying the same between HEX values and RGB settings in Illustrator 2021. WE are having a major shitstorm here on this as we are finalizing a Brand Manual and NOTHING is matching of staying the same when we reopen the file. HELP!!!!

    And some RGB colors are showing up as BLACK in the color sliders when they are NOT black at all!

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Apple M1 Illustrator tool problem

    I am using the new iMac mini with M1 chip and I am trying to use illustrator for the first time. Photoshop works great, InDesign works fine...but illustrator has issues. All of the tools in the tool bar, when I try to select a line, type, point, etc. are shaky and flashing other tool symbols in a strobe-like effect. I need to use this app! Please help!

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  13. Disappearing Blinking Cursor

    This was previously listed as COMPLETED for "Dialog box text selection missing blinking cursor", but the fact is that this issue is STILL occurring.

    Can you all please fix this blinking cursor issue? This has been happening for a while now and it still hasn't been fixed. Some people have suggested that resetting the preferences fixes this issue, but resetting the preferences does NOT fix the issue.

    It seems to occur when you change the "User Interface" color to either the lightest grey or the 2nd to lightest grey (see attached file).

    When you change your User Interface to one…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. Export jpeg files become Recent Files

    In my recent files when I first launch AI along with in the File Menu. If I choose to export jpegs files from an AI file, those files now become part of the Open Recent Files. Can we remove this so only files that were actually "opened recently" apprear in this menu, instead of opened recently and exported recently.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  15. Save for Web doesn't appear

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  16. Files save backwards

    Saving files (even new ones) is not functioning correctly. I will save a document only to next make a PDF for client review and go back to make changes and either nothing is there or the file is saved as a previous revision, not the one I saved as. Very harmful for my work environment. This is a MAJOR issue, not a minor bug.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Illustrator 2020 keep shutting down

    Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  18. Plug-ins du Marché

    Je n'arrive pas à installer ce (ou autres) plug-in pour Illustrator du Marché. Je clique sur le bouton «Free» une roue de progression apparaît puis disparaît sans que rien s'installe. J'utilise MacOS Catalina (10.15.7). https://exchange.adobe.com/creativecloud.details.103304.ean-13-barcode-generator.html

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  19. BUG - Fresh Install, Stuck on Brush Tool

    I just installed the newest version of Illustrator (25.0.1/WIN 10) and it's stuck on the brush tool. Clicking on the other icons selects them, but it 0still just the brush tool. Nothing works.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  20. Opening template ruins entire program

    I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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