Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7717 results found
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the color theme panel is not working
I use the MacBook Pro 13" , version 10.15.7.
the color theme panel is not working on illustrator alone. it works perfectly on photoshop. tried restarting the system too. No difference at all. it is just stuck at loading.
2 votes -
Gradient colour not following path of curved line
When I go to colour the gradient after applying it to a thicker curved line a new shape is made and takes the colour and gradient that I chose. This shape appears to be connected by the same anchors as the curve but is just a straight line.
1 vote -
Pen tool snapping
The pen tool doesn’t currently snap to grid.
1 vote -
Linear and radial gradient do not stay true to selected color's value
Linear and radial gradient do not stay true to selected color's value
Not an issue in freeform gradient1 voteDo you have the test fil you can share with the team?
Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.
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Suddenly I can't seem to open or create new files in Illustrator.
when I tried to launch and run my ai files and trying to create new files, the application will just hang and nothing happens. I've uninstalled and re-install but the problem is still the same. It was still working fine 2 days ago. I need a solution fast because I have deadlines to meet!
1 vote -
Where is the Polygon tool in Illustrator V24.3???
Hi Illustrator Team,
Where did you guys hide the Polygon toold? It is not in the extensive option under Rectangle tools.
All I am seeing are:-
Rectangle,
Rounded rectangle tool
Ellipse Tool
Star Tool
Flare Tool1 vote -
Alignement of neighboring objects
Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?
1 voteIn case someone can’t see these, check these:
1. Disable Snap to Grid
2. Enable Smart Guides
3. Make sure you have Spacing Guides option turned on in Preferences > Smart Guides
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"Export As..." is generating poor quality images
Using "Export As" to generate JPG or PNG file is having poor quality results recently, photos look grainy. In order to get the quality that is expected, you now have to go back to using "Save for Web (Legacy)" feature
1 vote -
Trying to apply an opacity mask on an object with a freeform gradient makes it disappear
I have an object with a freeform gradient and I'm trying to clip that with some text (which has been converted to a shape). Although it seems to work initially, after switching back form mask to the object layer, the object disappears completely.
1 vote -
Illustrator crashing when mac goes into sleep mode
Hello,
I'm using Illustrator 24.3 on a brand new Macbook Pro.
Several times a day it crashes. It seems to happen most often when:
- my computer goes into sleep mode and I reawaken itQuite often it happens for no reason, even when I am using another program.
I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.
Can anybody direct me to somebody who I can work with to try and resolve the issue?
I have attached the latest 'problem…
2 votes -
Illustrator not allowing file saving bug
The Save or Save As functions aren't working. After going to File and selecting either one, nothing happens. I'm left with work unsaved and at risk of losing. This hasn't happened before and I have been using illustrator perfectly for the last 6 months.
I have a MacBook Air, macOS catalina version 10.15.5.
I have Adobe Illustrator 2020.
1 vote -
Display Issue ?
Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????
please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.
Mac OS 0.15.6,
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
64 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB1 vote -
My work space including the toolbars doesnt load
when i launch illustrator nothing loads except the selected artboard. Everytime i open illustrator i need to manually add all the tool bars and panels to make my workspace. i re installed illustrator and cleared preference too, it worked fine for first load then happened the same after the second load. It's a User Interface Launch bug i guess. Fix it please. or provide a solution
I have attached a exact screenshot of how my interface looks after every launch
2 votes -
Blending paths with Width profiles works wrong
Create two lines.
Apply width profiles to both of them.
Blend them.
Ai will generate steps that have uniform profiles instead of intermediate.13 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Based on the information provided by Margaret in the last comment, the issue is not specific to Illustrator but related to Astute's Dynamic Sketch tool. Thus closing the issue for now.
Warm regards,
Aishwarya G Gadodia
Illustrator Team
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Downsampling not working properly with Extra large artboards
When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.
The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…
5 votes -
Keyboard modifiers no longer work with Transform panel
Up until the latest release of Illustrator, pressing Command-Return after entering a new height or width for an object in the Transform panel would scale it proportionately. This no longer works and pressing Return does nothing if any modifier key is held down. The same is true for holding Option while pressing Return (this used to transform as a duplicate but has not worked for a while). Having to manually turn on the link button or disable it every time is very tedious. According to your own reference pages for keyboard shortcuts in Illustrator it is meant to be working,…
1 vote -
Pattern shifts around in PDF file when zooming in
When making something with a pattern, I heard and saw that when I save it as a PDF, the pattern starts shifting around when I zoom in.
I save my files always as Smallest File Size.
Kind regards,
Lisa1 vote -
Big Sur and native Effects gallery crash
Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?
You don't even have to apply the effect. Simply opening that window will doom you to a crash.
Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.
2 votesThis issue is resolved in Big Sur (macOS 11) public release.
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LOST DATA
I lost my all work from last 10 days.
What should I do now?
All data was very important and I created by working hard days and nights. This is 3rd time happening with me from last year. I saved my work but still it is not listed there in recent works.
Sudden error and not able to save my data sometimes. I paying for the software and I am suffering from such serious issue. Have any solution2 votes -
1 bit TIFF files still importing inverted after all these years
It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3
Does anyone know a fix bedside inverting it in Photoshop before importing it?
This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.3 votes
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