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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7718 results found

  1. zoom tool malfunction

    HI there,

    On my Acer laptop, currently running windows 10, Illustrator had turned off some performance settings last week after a bug fix. when I press certain commands on my keyboard for the selections and zoom tool, the screen zooms in at the maximum and I can no longer zoom back out.

    I believe I am currently using Adobe Illustrator version 24.1.3

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  2. Latest version takes a long time to open and save files often 5 minutes or more for a simple file this is not acceptable.

    latest version of illustrator is taking forever to save or open files often more than 5 minutes for a simple file, this is not a network issue as it does the same even to desktop. this is not acceptable and needs fixing very quickly

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  3. Ghost element sneaks in my groups

    Hi!!

    I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
    1) OS: Windows
    Version: 10.0
    System Architecture: x64
    Illustrator version: 24.1.2

    2) When I just try to select a group from the active window.
    3) I expect to only select element from this group
    4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..

    5 votes

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    1 comment  ·  Other...  ·  Admin →
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  4. When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.

    macOS 10.14.6
    Illustrator 2019, 2020

    Dropdown list is shown inverted when changing UI scale.
    It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.

    These defects can be resolved by making the UI scale the smallest.
    This is a very troublesome problem as a script developer.
    I expect an immediate fix.

    21 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Illustrator 24.1.3 Type tool and text refresh

    I've been experiencing an error and annoying Type tool bug since the last update to AI 24.1.3. It happens when I type something and later I go back to edit it (for example adding extra text, fixing a type) and the change does not appear to occur until I switch to Outline view. Alternatively, if I option-drag the text path the duplicate path shows the correct text. This is an old error (at least in appearance) that was fixed several versions ago and now it's back.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Rotating with selection tool buggy

    When attempting to rotate a shape using the bounding box and the selection tool, in every version previous to 24.0 I just moved the cursor outside the bounding box a certain distance and the cursor would change to a bent arrow, allowing me to click and rotate. Ever since then, I've still been able to rotate the shape this way, but the cursor arrow doesn't change to the bent arrow icon until after I click, meaning I am unsure whether or not I am about to resize or rotate the shape.

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  7. Workspace show problem

    Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad

    4 votes

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    1 comment  ·  User Interface  ·  Admin →
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  8. Crashing and not recovering when laptop sleeps

    HP ZBook Studio G5
    Intel i7 8th Gen
    Running Windows 10 Pro
    Creative Cloud completely updated, including AI

    Any time I have an open file and leave the laptop for a few min, it seems to crash AI and will not recover any files, so I have to recreate files quite often.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. spot color limit

    Please stop the limiting of the spot colors. I use multiple spot colors when making color swatches for profiling some of our machines. I do not always want to convert everything into CMYK in Illustrator.

    I am not sure why this was changed because I can not understand what value limiting the colors adds?

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. "Curvature Tool" anchor points randomly deleting themselves

    When working with the curvature tool, the anchor points delete themselves. This seems to be happening when I alt+click on one to make a sharp corner, then go to place the next point, the previous point (sometime the two previous) will delete themselves and end the path, as if I'd finished and gone to another tool (for instance the direct select tool) when I have not and am still trying to draw the path with the curvature tool.

    Latest Version of Ai CC(just updated yesterday), Windows 10 (also latest update)

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Scaling an illustration with grouped guides, the guides do not scale anymore with (V) tool CC2020

    This morning it worked fine but this evening it didn't work anymore. I reinstalled illustrator CC2020 twice. Please can you fix this problem? It is not about CMND+SHIFT+B and I don't want to use the (S) Scale tool. So please can you fix this problem asap.

    Thank you

    8 votes

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    1 comment  ·  Tools  ·  Admin →
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  12. EVERYTHING Vanished

    I was simply working on a design today, then all of the sudden, a small popup flashed at the top of the screen and then went away immediately. BOOM, Every single file that has anything to do with that piece of work vanished completely off my computer. The original picture (.jpg) and my recent saves (.pdf and .ai) are nowhere on my computer.

    Why?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  13. CS 6 was the best version of illustrator, then it's not good anymore

    CS 6 was the best version of illustrator, then it's not good anymore

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. Illustrator version 24.1.1 win. When I am saving my work in the pdf format, the background color is not visible.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. 'Turn off Data Recovery for complex documents' should be on by default

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved…

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  16. font display with SAMPLE overprinted in menu

    the attachment shows what I see when I open the type/font menu on my computer. need to resolve this please.
    thank you

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  17. on saving...

    Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Intro screen icons are not aligned

    1. The latest version of Illustrator
    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  19. Numerous error loading plugins

    No clue how to fix this??

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  20. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked…

    7 votes

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    3 comments  ·  Images, Links  ·  Admin →
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