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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8147 results found

  1. desktop overrides ipad

    ai desktop 25.0 and ai ipad

    if drawing is open on desktop and i open it in ipad (and leave it open on desktop) and make changes .... then go back to the desktop the changes don't show up , but then, the old desktop version got synced and overrode the ipad changes on the ipad :(, and changes lost

    1 vote

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  2. My color theme isn’t working. it just appears to loading since forever

    my color theme isnt working. it just apppears to loading since forever

    2 votes

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  3. パスのハンドル

    作業中に急にパスのハンドルが消えて、見えなくなることがあります

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  4. Everytime I open Illustrator the toolbars are missing

    Everytime I open Illustrator the toolbars are missing, even if I redefine the mode (classic, essentials, layout) they still don't appear. So everytime I have to go to window and add manually, which works, but if I close I have to do it all over again.

    3 votes

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  5. Illustrator 2020 (25.0) Crashes Macbook Pro 2017

    The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  6. 2021 Crashing my desktop

    When my iMac pro falls asleep it has started crashing directly after the update for AI 2021, the last handful of changes have not warranted the instability that we now have. I'm completely dependent on Adobe for my career, I have been using this suit since it's inception. Aldus Freehand had more built in options 25 years ago than even todays AI, comparatively. I'm so upset with the last two years of compromises, I'm about to consider a new profession. Along with the adulterated instant upgrades and no legacy option, I'm just beside myself.

    Can I just get an unadulterated…

    1 vote

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  7. Adding swatch to Libraries automatically creates spot color

    Adding a swatch from Illustrator into a Library automatically turns the color into a spot color. I need it to be a process color.

    2 votes

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  8. Dragging Live Corners Rotates Object Instead of Rounding the Corner

    OS: Windows 10 Pro 1909
    Version: Illustrator 24.3

    Expected result:
    Hovering over a live corner and dragging it should let me round the corner.

    Actual result:
    Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

    This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April…

    3 votes

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  9. 1 vote

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    0 comments  ·  Tools  ·  Admin →
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  10. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'…

    14 votes

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    2 comments  ·  Other...  ·  Admin →
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    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail. 

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

  11. Copy Bezier pen behavior from After Effects

    In AE, we can hold down the alt/option key to instantly break smooth anchor points. In other words: Dragging a control point while alt/option is down, enables separate manipulation of the control point (breaking it).

    This is way more effective than selecting a separate tool. Maybe this can be added, since alt/option has no function at the momen. (and because in a suite - one would expect similar tools to work the same ;-)

    2 votes

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  12. won't save

    Nothing happened when I clicked Save or Save as... The only way was to export for screen as a PDF and then relaunch.

    1 vote

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  13. Vecter convert to raster?

    When i do clipping mask and saved to lower version to cs4, the vector turn to raster every time.

    1 vote

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  14. Save for Web Preview

    This has bugged me for a very long time. When exporting, often the image looks like it will be missing a pixel width along the edge unless you increase the image size to go over the artboard vs. exactly fitting the artboard.
    I check the dimensions of the art and, for example, it's 1920x1080 perfectly aligned in the corner at x=0 and y=0, yet you can see the missing pixel along the left edge. And, if I export it, it indeed is missing the pixel.

    2 votes

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  15. Transparency / Blending Modes stuck

    I experience regularly that Transparency and Blending modes doe not relfect what the controls / parameters say.

    An example in the screenshots: the Triangles with the green Gradient are Blending Mode Normal / 100% (have been transparent before, but switched back). On white everything seems normal, but as soon as the blue background is switched on, we see that the blending mode is not Normal. The selection is not part of a Group.

    1 vote

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  16. Problem with new version (layer 'non-editable illustration) Illustrator 2021

    I was working with the new version but suddenly appeard a layer named 'non-editable illustration' a the program crashed. Is the second time that happened.
    But the first time the program didn't recover a single thing I was working on.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  17. Cutting Master 4 is missing

    Cutting Master 4 a disparus de du programme dans l'onglet fichier

    2 votes

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  18. AIX file opens as blank white square

    Working in Windows 10 Pro and Adobe Illustrator 24.3

    Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
    Thanks!!

    3 votes

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  19. İmac 5K 2020 and ai cc 2020

    normal mode is also ok, only the slightest work becomes very, very slow when switching to overprint mode. please try ...

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. windows crash when renaming files

    This was fixed in the last version but with the most recent update and is now a problem again. When I go to File > Open if I rename a file Illustrator crashes this is also happening in the Save As or Save if I rename a file.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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