Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7719 results found
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Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"
Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
Linked images don't show when opening a file
Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.
1 vote -
Selection tool issue
The selection tool is not showing its feature to select and resize the object or rotate the object. It's just simply moving the selected object and not increasing or decreasing the size.
Kindly help.1 vote -
When Using (File - Place) illustrator applies an unwanted clipping mask which is not present if opened normally.
I import lots of vectors and other files from various places on my computer and everytime I use the (File - Place) feature the vector I import has this unwanted clipping mask.
I find myself clicking ungroup - release clipping mask - ungroup - release clipping mask until the image is completely destroyed and I'm left with a bundle of gradient boxes and an outline of the original shape.
1 vote -
Rename layer problem in 24.2; cursor disappears
Mojave 10.14.6, Illustrator 24.2
Attempting to rename a layer in the Layers panel
Prior behavior: that the cursor would appear, could then be moved via the arrow keys
Actual behavior: cursor completely disappears2 votes -
Switching project tabs fails to update to selected project
In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)
3 votes -
Default save location for "SAVE FOR WEB" in Illustrator 2020 (24.2)
Hello,
In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method…4 votes -
Document Setup - Artboard size not showing cursor
Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.
Please allow for cursor to be visible inside these fields.
1 voteJason, is this still an issue in the latest versions of Illustrator? Can you share a short video of how it looks for you, if it is?
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Links palette reporting PNG links as CMYK
BUG?! Links palette reporting PNG links as CMYK
OS 10.14.6 / CC 5.1.0.407
PNG's are RGB, the format doesn't support CMYK.
1 vote -
Freeze and Crash on every save and Opening issues
Launches in a window too small to open and freezes and crash when trying to export or save
1 vote -
Can't Install or Launch ANY version of AI 2020 after the 24.2 update
On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…
1 vote -
Large size canvas saving to pdf failed
Using windows 7 and Illustrator 24.2 June release
As documented for Large size canvas, created a file using 2270x2270 in. While saving it as ai it's saving as expected, but saving it as pdf using pdf ver. 1.6 or later getting an error:
"The dimension of this page is out of range"
2 votes -
Info Palette anomalies
The Info Palette in AI 24.2 won't resize to its normal size. Plus the CMYK fields are out of place.
2 votes -
Reveal in Bridge not working
At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.
So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.
How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?
1 vote -
Zooming Delay
After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.
1 vote -
New version of Illustrator Smart Guides do not work
Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.
7 votes -
Cannot stop Auto Resize on Area Type box for large text areas
I do not want my text box to auto-resize. The "Auto-Resize" option fails on large text box areas. Auto-Resize is turned off in my preferences. I have large text box areas filled with type and whenever I need to make an adjustment to the type box it always automatically resizes. I have tried selecting the "fixed" options and those fail too. In the video attached you can see that large areas of text will automatically resize. However, on a smaller scale the Area Type box does not.
2 votes -
Hand Tool crashing a lot
After the nee uptade the hand tool just dont work properly when using the space bar as shortcut.
Operating System - Mac Os Mojave 10.14.06
Illustrator version - 24.2 - Updated today
Expected Result - Hand tool function to work using the shortcut
Actual Result - Hand tool function does not work using the shortcut3 votes -
Animated zoom malfunction
Hi guys,
I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:
- Core i7 4700K
- 32 GB RAM
- Geforce GTX 770 2 GB GDDR
- SSD Disk
My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.
But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…
1 voteAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Creation and modified date become the same when saved on Illustrator files 2020 (Mac only)
The creation date on illustrator files changes when the file is modified — I need to see creation date for accurate search and timings
24.1.3 version
It has been reported previously but I cant find the post.21 votes
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