7722 results found

1. Rasterizing artwork Overprints being discarded

   When you rasterize art that has overprints the overprints are being discarded.
   Illustrator CC2018 22.1
   See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Font Suggestion/Preview Font NOT Working on MAC's

   I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

   Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

   I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

   Can anyone help me with this?

   CC2018
   OS High Sierra

   I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

   Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

   I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

   Can anyone help me with… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   With best Regards,
   Raghuveer Singh

3. Linked assets in CC Libraries render "file not readable"

   Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.

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4. Outlined strokes blend differently than live strokes

   When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.

   Same thing occurs when outlining the strokes first or when just drawing the objects before blending.

   This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.

   I have tried resetting all anchor points and redrawing the objects also.

   My guess is that there is an error in the blend "formula" somewhere. @adobe: Please see the attached file. Something is wrong!

   Cheers.
   -Teit

   When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.

   Same thing occurs when outlining the strokes first or when just drawing the objects before blending.

   This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.

   I have tried resetting all anchor points and redrawing the objects also.

   My guess is that there is an error in… more

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   0 comments  ·  Blends  ·  Delete…  ·  Admin →
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5. Illustrator | Free Template Download Error

   1-Adobe Illustrator CC 2018
   2-Trying to download free template from print tab
   3-I expected the template to download like all the other templates I have downloaded
   4-I got an error message
   5-This is a screenshot of my error message

   Thank you.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"

   When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.

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7. Cannot turn on GPU performance, NVIDIA card

   Cannot turn on GPU performance on Nvidia card
   My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
   Please fix it, thanks

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. printing ppd changes

   I go to print a file. Select my printer preset.
   I get the error
   "The specified PPD is invalid. The default PPD will be used."
   I hit OK.
   Print window pops back up
   I manually select the printer. Hit print. I get another error that says" can't print file"
   I hit OK
   File -print again.
   I manually select the printer and the ppd to match.
   Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

   I tried resaving my preset, but this has not changed the issue.

   It seems like as time has gone on this error has gotten worse.
   Months ago it didn't use to do this. Then it would jump off of my preset. Now it's evolved to this.
   Our printer is a XEROX 550-560 Integrated Fiery

   I go to print a file. Select my printer preset.
   I get the error
   "The specified PPD is invalid. The default PPD will be used."
   I hit OK.
   Print window pops back up
   I manually select the printer. Hit print. I get another error that says" can't print file"
   I hit OK
   File -print again.
   I manually select the printer and the ppd to match.
   Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

   I tried resaving my preset, but this has not changed the issue.

   It seems like as time has… more

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9. Consistent repeat crashes

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit the program. It was so bad I was keeping a journal. Then it got so ridiculous that I quit. It's how I know what time of the day it is.

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

10. AI CC 2018 cannot launch

    Hello,

    When I want to start illustrator, a first error message appears: (aip.png on attachment)

    After clicking on "next",
    a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)

    I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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11. Issues with changing font type

    I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

    With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

    I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

    Instead, the font menu bugs out and automatically closes, and then changes the type I have highlighted to some random font.

    I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

    With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

    I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

    Instead, the font menu bugs out and… more

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12. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Cmd + Opt + Space to call Zoom tool is broken

    The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.

    Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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15. Making a button - Changing stroke on text to shape adds extra point [BUG]

    1. Illustrator CC 2018
    2. I was trying to make a scalable button with the text tool:

    Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

    1. Expected a nice smooth pill shaped button
    2. The shape did not result the way it should have - not a clean looking vector.

    1. Illustrator CC 2018
    2. I was trying to make a scalable button with the text tool:

    Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

    1. Expected a nice smooth pill shaped button
    2. The shape… more

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16. Font cuts disappeare

    After a short time of working, the font styles disappear from the font menu. They are then no longer selectable.
    If I select Text in the document, the Myriad is displayed instead of the correct font.

    I have checked which actions the problem occurs. Even if there is no user action and the document has been opened correctly and without error, Illustrator will switch to Myriad after a few minutes and will partially remove the fonts of the previously selected font from the menu.

    I took the following test:
    I have opened a document. ClanOT was previously selected as the font. Illustrator does not yet show any error. Then I didn't touch the computer and program for about five to ten minutes. When I wanted to continue working from the document, several font cuts had disappeared from the menu and the Myriad was set.

    The error occurs in Illustrator without any action by the user.
    I have deleted the font caches several times. The problem remains.

    I apologize if I misrepresented myself. My English is not perfect, so I use an online translator.

    What I mean is the following:
    I have created a document, selected a font and written text. Font is ClanOT bold. The typeface also has the cuts "book", "book Italic" and "bold Italic". After a few minutes I can only select bold. Or just Italic, for example. All other sections are no longer visible in the menu.
    The text in the document is highlighted, but then often Myriad is shown in the menu. (Not in the picture below)
    However, the text itself is still displayed in Clan.

    The font is not damaged. It works in all other programs.
    The problem affects not only the font Clan but some others as well.
    My font management program is compatible.

    Please have a look here: https://forums.adobe.com/message/10160237#10160237

    After a short time of working, the font styles disappear from the font menu. They are then no longer selectable.
    If I select Text in the document, the Myriad is displayed instead of the correct font.

    I have checked which actions the problem occurs. Even if there is no user action and the document has been opened correctly and without error, Illustrator will switch to Myriad after a few minutes and will partially remove the fonts of the previously selected font from the menu.

    I took the following test:
    I have opened a document. ClanOT was previously selected as the… more

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17. Illustrator has crashed twice in the past hour (and multiple times today)

    I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket as we are not able to reproduce this on AI version 22.1.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

18. The file "Untitled" is an unknown format and cannot be opened

    I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
    "The file "Untitled" is an unknown format and cannot be opened"

    I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened

    Thank you! (please help! I am losing my mind! :) )

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19. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

    2 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

20. Freeze screen

    Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
    The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.