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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7927 results found

  1. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  2. Artboards not visible in list

    I have 3 artboards...but only one shown in the list.
    See screenshot, systemInfo.txt and AI file.
    Export for Screens also lists one artboard.

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  3. Align Left Not working, AI 25.2.1, Mac OSX 15.7

    Align Left Not working with large and/or many grouped objects.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  4. Illustrator v25.2.1 some excess cut after using shape builder tool or pathfinder

    Im on macbook pro 2018
    2,3 GHz Quad-Core Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 655 1536 MB

    Got some issue wheen i created shape using shape builder tools, or pathfinder, i found some excess cut, and the shape moved on a small pixels.
    in the outline view mode, the excess cut is dissapearing,
    and when i turned off GPU rendering in preference, the excess is dissapearing too,

    then i compared v25.2.1 and v25.0, i dont found this problem in 25.0
    becasue im trying to open the same file in different version of Adobe illustrator,…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  5. Workspace toolbars disappeared

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Just purchased new mac and Illustrator doesn't work

    My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
    I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.

    When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  7. variable font

    There's some sort of bug in AI 25.2.1 where the variable font icon disappears after working for some time. A properly installed OT variable font doesn't have the icon to adjust its width axis.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  8. Las acciones no se guardan correctamente

    He guardado acciones para reproducirlas, pero cuando lo reproduzco no aparece todo lo que había hecho, de que sirve guardarlo si cuando lo vas a usar el resultado no es el que estas esperando, por favor arreglen eso, me estarían ahorrando un montón de tiempo, muchas gracias

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  9. GPU compativel indisponível

    NVIDIA GeForce MX250
    Driver não compatível

    Como é possível que um equipamento novo não seja compatível com a versão de vosso software

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  10. Brush Pressure isn’t available

    Hi good night!
    I'm trying to do a drawing job by illustrator using my graphics tablet, but when changing the settings to modify the brush the pressure option that accompanies what I draw on the graphics tablet I can't choose the option because it appears but I can't select, the only available options are the '' fixed '' and '' Random '' options. PLEASE SOLVE THIS SOON, I NEED TO WORK.

    1 vote
    1 comment  ·  Brushes  ·  Admin →
    How important is this to you?

  11. Relinks the wrong pictures

    Ai wouldn't save, so I tried restarting my computer, since it last time recovered everything, but this time it totally messed everything up in the recovering file. Things were missing and it kept asking me to replace pictures which in the end were replaced with the wrong ones, even though I relinked to the new location for each picture. Now Ai just seems to be super confused about all the links.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  12. Crashes whenever I use the Type tool

    Illustrator 2021 is crashing whenever I draw a text box, or attempt to select a the text box. I get the greyed out 'not responding' and either have to force close the programme or it crashes.

    Occasionally after 5 mins or so the grey screen and 'not responding' will disappear and I am able to draw a text box, however I am unable to type in it. VERY ANNOYING! My Illustrator version is up to date, using a PC, I have tried closing all other applications and restarting my machine.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  13. shape generator

    Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??

    I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  14. Info panel not reporting all points coordinates in 2021

    Previously, the Info panel reported the coordinates of any point that was clicked. In the 2021 version 25.2.1, when clicking on individual points in the same shape, Illustrator only reports the top left coordinate.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  15. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote
    0 comments  ·  Launch  ·  Admin →
    How important is this to you?

  16. can't use the hand tool while using type tool anymore

    If you're using the type tool, you used to be able to hit the command key, then press the space bar to bring up the hand tool to move the canvas around without affecting the type. It's worked this way for years and years. Now, however, when you bring up the hand tool while type is selected, the space bar adds spaces while the hand tool is also operating. Please fix this!

    This is another one of dozens of examples of things that worked flawlessly in Illustrator for years, but is now fundamentally broken. These types of problems are plaguing…

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  17. Illustrator 25.2.1 zoom doesn't work correctly after import files

    After you import any tipe of file into the program a bug occurs modifying the use of the zoom tool so is impossible make a gradual zoom because a box like a "selection box" is created that brings the zoom to a very high percentage.
    It is also no longer possible to zoom out.
    This bug ONLY occurs if you import an external file into Illustrator and it won't fix it by deleting it or restarting the program.

    1 vote
    3 comments  ·  Performance  ·  Admin →
    How important is this to you?

  18. illustrator2021 artboard

    If you open another version (CC2019, etc.) in illustrator2021, the X-axis and / or Y-axis of the artboard will shift by about 0.0001 (fractions will appear).
    I would like you to teach me some good solutions or improve them.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  19. jpeg書き出しが出来ない

    illustrator(Beta) 25.3.2
    MacBook Air M1 OS11.2.3

    ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
    他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。

    こちらのトピックは対応終了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

  20. Non-uniform scaling of rounded rectangles

    When scaling a rounded rectangle non-uniformly, the corners should distort from circular arcs to elliptical sections.
    Instead, I get resized rounded corners, and Adobe tech support is calling it a "feature".

    1 vote
    1 comment  ·  Tools  ·  Admin →
    How important is this to you?
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