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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Artboard glitch when undo and redo

    When I use the hot keys to undo and redo (Ctr+Z ; Ctrl+Shift+Z) more than once at a time, the entire artboard freezes. When I open the file again, all of my work is gone.

    1 vote

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  2. compound path mask bug

    When a compound path serves as a mask AND has it's own color, objects inside it can not be selected with the Direct Selection-tool. Instead, the mask itself is selected. This is different from single-path masks, where objects inside can be selected with the Direct Selection-tool (even when the mask has it's own color).

    In attached file, both masks contain the same purple rectangle. In the 'g' (a compound path), the rectangle cannot be selected with the Direct Selection tool. In the 'K', it can. Both masks are colored.

    Illustrator 22.0.1 (64-bit)

    1 vote

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  3. workspace

    As you can see, I can't figure out how in the &&^&* to get this issue resolved. HOW, before my head explodes, do you restore THESE icons or whatever the **** they're called back to their original settings???????????????

    1 vote

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  4. png exported from document with bleed

    When you export png from document with bleed, even if you select the "use artboard" option, the png files have bleed included.

    Adobe 22.0.1 - Mac

    1 vote

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Illustrator CC 2018 - CEP on Windows, unable to debug

    Currently I am unable to take more than 1-2 steps in CC extension code when debugging with the Chrome browser attached remotely. When I do so the CC Extension panel clears itself, and the browser does a refresh. I do not see this problem on MacOS.

    1 vote

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  6. I don't see wich item a selected

    It's not possible when I selected an item to see wich item I selected.
    Also every transform option / scale option is not available.
    My gideluines dispears and come back when they want ...

    1 vote

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  7. Unembed flattened Link, needs warning that it will save over layered file.

    You need to warn/remind users that the flattened link (that they chose to do when they first embedded their link), if they then save their "unembed" file back to the original link location of the original layered source file, they will be saving a flat version over the top.

    1 vote

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  8. Linked images are embed after exported as assets

    AI 22.0.1

    Hi All,

    images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.

    Please fix this behavior, images linked must continue to be linked.

    Thanks

    1 vote

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  9. Vector shapes show as black

    When opening an .ai file on one particular PC in our workplace (a file that was created on a different PC) most of the vector shapes show as black-filled shapes.

    We have multiple copies of Illustrator (all version 22.0.1 (64-bit) in our workplace and on every other PC the artwork displays properly (with no black shapes).
    Turning on 'Overprint Preview' on the troublesome PC fixed the issue.
    On every other PC turning this option on or off has no effect.
    If we create a new file in Illustrator on this troublesome PC then we don't experience any problems?
    I have…

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  10. Placed .tiff file making vector image disappear

    In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.

    1 vote

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    Under Review  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Chrashed

    When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.

    1 vote

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  12. Stroke alignment out of bounds

    When drawing objects on top of each other stroke points tend to go out of bounds and are not aligned with other objects in line.I dont know if this is bug or my settings messed but its annoying and would like to get it fixed or solution.

    1 vote

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  13. Surface pro 4, Illustrator and InDes

    I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?

    1 vote

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  14. Line distortion Issue

    I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.

    1 vote

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  15. warped text

    Trying to change font size after text has been Warped in Illustrator is not working correctly. It's just warping the text further, & not making it smaller.

    1 vote

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  16. 1 vote

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  17. Scaling bug in Illustrator 22.01

    Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
    When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.

    I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.

    I'm using mm als units, so maybe it's a rounding issue. I can reproduce…

    1 vote

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  18. Rendering on 2 screens

    I'm working on 2 screens : My library is only visible when the panel is on the main Screen (Screen N°1).
    Or i need to place all my panels on my second screen to have my main file only.

    To be able to have the contents of my Library i have to place the "Library" panel on my main screen.
    I would like to have it on the second screen

    1 vote

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  19. crash

    I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.

    1 vote

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    Are you by any chance saving it a network share over macOS 10.13?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. When I select file>new the pop-up comes up blank.

    This happens in all adobe CC apps, the basic start menu is blank. This is with the newest version of adboe CC. When I scroll the cursor over the blank screen it generates a pointer that would enable me to select the image which is not present. Again, this issue is in illustrator and premier pro. I have unistalled and installed CC twice to fix any install errors. this has not fixed the problems. Thanks in advance for any assistance.

    1 vote

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