Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8202 results found
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Shape Builder Performance
Really slow when using Shape Builder on AI 24.1, almost unusable.
6 votes -
White color text is showing as black
I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.
6 votes -
automatic quitting when clicking the red close button
When clicking on the RED "Close" button, Illustrator prompts me to either (Save what's on the clipboard" or "Discard". Then automatically quits. EVERY SINGLE TIME. This is NOT right no matter what your tech support peons were told to say.
6 votes -
Remebering fractional values in Extrude & Bevel
You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.6 votesHi,
Sorry about the issue, but the feature works that ways.
1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)
2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.
I hope this info will be helpful.
Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
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The hinting not applied when export to JPG with anti-aliasing set to Hint in "Export for screen"
When exporting a JPG using "Export for screen", the hint information applied in the anti-aliasing setting is not applied and the expected output cannot be obtained.
environment / OSX10.13.6/Illustrator ver.24.0.0
Step to reproduce.
1. Files -> Export -> Export for screen
2. Set the Format as "JPG 100" and click the Preferences icon.
3. Choose "JPG100" and set the Antialias as "Hint".
4. Click apply and export.Result : The Hint no applied.
We need to get correct images like Illustrator ver.23.
Workaround
Use another functionality such as "Save for Web" or use Illustrator ver.23.6 votesDisabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.
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Metadata title isn't saving (24.0)
When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.
6 votes -
Problem Illustrator 24 does not support the old PANTONE libraries
I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.
I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.
I also tried to install the prereleas 24.0.1 but it doesn't work.
I can't work without this.
6 votes -
Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.
This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?
6 votes -
Frequent crash, no crash report , sometimes does not generate recovered file
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16207 MB
Lenovo Yoga 720 151kb
intel core i7
Driver[1] Name: NVIDIA GeForce GTX 1050
Driver[1] Driver Version: 23.21.13.9125
Driver[1] Driver Date: 20180316000000.000000-000
Driver[1] Adapter RAM: 2048
Driver[1] PNP DeviceID: PCIIllustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)
Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via…
6 votes -
"Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
"Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.6 votes -
BUG? CC Color Library: Not Applied or Freezing
When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.
6 votes -
Character/paragraph style incompleteness
Creation of Character/paragraph style is not undoable.
You can undo any operation before and after but creation of Character/paragraph style does not get into "undo" list. You have to delete it manually from styles list.Select text\paragraph, make Character/paragraph style. Selected text/paragraph is not set instantly to this newly created style but it should.
6 votes -
Image embed option in SVG options does not work
Environment:
OS: Windows 10 Home
Illustrator Version 23.0.3 (64 bit)Recreating the bug:
1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
2. Export an SVG through File > Export > Export As...
3. Select the Image > Embed option.The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if…
6 votes -
Generic Color Palate
I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last…
6 votes -
Rotate tool dialogue box won't appear
After selecting the rotate tool, rotate dialogue box won't appear.
a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.
6 votesAs per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.
However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901
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Bringing object forward with (Ctrl + ] ) nudges left/right instead of bringing forward.
There is an Illustrator bug I have previously and am currently experiencing that makes an object nudge to the right/left when trying to bring an object forward. I've had this happen on Windows 7 and Windows 10. There is obviously a workaround for this, i.e. View Outlines > Select > Bring object to front / Cut Paste in Front / Paste in Back, Save and Restart Illustrator etc. but it is counterproductive to efficiency.
Background: I'm a 10 year+ agency professional who specializes in UI design, illustration and branding.
6 votes -
cannot place image into Illustrator.
Cannot place or drage image to illustrator.
Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
I used different *.png, *.jpg files and I could not place image in the illustrator.
Need help.
I use Windows 10.6 votes -
Convert to profile
It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).
6 votes -
Libraries panel is empty, does not connect
I have had repeated issues with the libraries within Adobe CC connect. With signing out/signing in, closing and reopening the applications not working.
6 votes -
Image Trace disappears when I click Advanced Options
Adobe Illustrator CC2018
Image Trace disappears when I click Advanced Options.
Need to remedy this asap. tried updating and closing all other apps before starting...6 votes
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