171 results found

1. Libraries stuck in "Add Multiple Assets"

   macOS Mojave 10.14.3

   This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

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2. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

   First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this issue?

   This is very frustrating. Really hoping this gets resolved, otherwise my team and I won't be able to utilize the CC libraries and will have to find another solution.

   First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Editing size of library element is broken: modifying canvas size in CC library object changes the object's scale in existing documents

   To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

   Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If you select the library element in the document, go to the properties panel, click on linked file and expand all info, you will see that it's scale has changed. It is no longer 100%.

   If you add a new instance of the library element, it will be scaled 100%.

   To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

   Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If… more

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4. Grouped objects from cloud libraries have ungroup issue

   Hello
   I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
   Can you fix please?

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5. Linked assets in CC Libraries render "file not readable"

   Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.

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6. Symbols and CC Libraries

   So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".

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7. CC Libraries will not work

   I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Illustrator Share for Review Automatically Links New Documents to Unrelated Older Projects

   Adobe Illustrator Version: 30.8.2
   
   Operating Systems: Windows and macOS (multiple team members affected)

   Our team has been experiencing a recurring issue with Illustrator's Share for Review feature. When opening Share for Review on a document, Illustrator sometimes automatically associates that document with an existing review link from a completely unrelated project.

   This happens even with brand-new documents created from scratch that have never been shared for review. These files were not created from copies or templates of the older documents and are unrelated to them.

   For example, I am currently working on a new Illustrator document, but when I open Share for Review, it immediately displays a review associated with a completely different document from 24 days ago.

   The incorrect review information appears immediately, before I attempt to create or share a review link.

   Steps to Reproduce:
   1. Create a brand-new Illustrator document from scratch.
   2. Design the artwork and save the file.
   3. Open the Share for Review panel for the first time.
   4. Illustrator may automatically display an existing review associated with a completely unrelated document.
   5. Sharing that existing link results in the recipient seeing the older, incorrect artwork instead of the current document.

   When Share for Review is opened on a new document that has never been shared, Illustrator should recognize it as a new document and allow the user to create a new review link. It should never associate an unrelated document's existing review with the current file.

   Illustrator intermittently associates new documents with review links from older, unrelated projects. This can result in customers receiving review links that display the wrong artwork.

   Additional Information:
   - Multiple members of our design team are experiencing this issue.
   - The problem occurs on both Windows and Mac computers.
   - It is intermittent, but has happened repeatedly across different projects.
   - The documents involved are often created entirely from scratch.
   - Selecting "Create New Review Link" worked as a workaround in my most recent instance, but it does not address why unrelated review links are being associated with new documents in the first place.

   Our team regularly uses Share for Review to send designs to customers for feedback and approval. This issue creates a serious reliability concern because customers may receive outdated or completely unrelated artwork.

   It also creates the potential for one customer's artwork to be unintentionally shared with another customer.

   We need to be able to trust that Illustrator is generating and displaying the correct review for the document we are working on.

   Please investigate this issue and advise whether it is a known bug, whether a permanent fix is being developed, and whether there is a recommended solution beyond manually creating a new review link each time.

   Adobe Illustrator Version: 30.8.2
   
   Operating Systems: Windows and macOS (multiple team members affected)

   Our team has been experiencing a recurring issue with Illustrator's Share for Review feature. When opening Share for Review on a document, Illustrator sometimes automatically associates that document with an existing review link from a completely unrelated project.

   This happens even with brand-new documents created from scratch that have never been shared for review. These files were not created from copies or templates of the older documents and are unrelated to them.

   For example, I am currently working on a new Illustrator document, but when I open… more

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9. Phantom window when trying to place assets

   Can't place assets from cloud, happens too frequently.

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10. Place cloud assets and opening cloud documents

    1. Can't place cloud images, literally NOTHING happens. I have to restart computer to be able to place images. Sometimes not even restarting. I thought it was better to keep assets on adobe cloud, I think is better to have them stored somewhere else and used them as files. :/ Cloud is giving WAAAY too much sync problems.

    2. At least twice a week I'm not able to open documents because it says I'm not the user linked to that file, and I have to REINSTALL all apps! I'm getting tired.

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11. フォントアクティベートがイラレで反映されない

    AdobeCCから新規フォントをアクティベートONをしても、イラレの方では反映されません。
    また、イラレのフォントパネルから検索→クラウドからインストールする場合は永遠と読み込み中になり、少し時間が経つと読み込みもなくなってしまいます。

    ・AdobeCCの再インストール→再起動
    ・AdobeCCでのフォント無効化　ON/OFF
    ・イラレ側でのフォント自動アクティベート外す
    ・フォントのキャッシュ削除

    など試みましたが改善無しです。
    必要なフォントが使用できずかなり困っています。

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12. CCライブラリー

    再起動しても固まって動かない。＋でカラーを追加もカラー選択もできない。

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13. Libraries Panel coming up black v 29.8.2

    Libraries Panel is coming up black in v29.8.2 on MacBook Pro M1 2020, iOS 15.5 (24F74). I checked my CC app and can see everything there, but the panel won't do anything in Illustrator.

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14. Unable to place files from Creative Cloud

    After I place the file on one artboard, it says "file cannot be traced"

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15. Issue when removing asset from Lib CCEnterprise Storage

    Quand la bibliothèque CC est créée comme une "marque" dans le "Stockage d'Entreprise" au lieu du stockage personnel, et que l'on supprime un des éléments de cette bibliothèque, la fenetre de visualistation de la bibliothèque s'efface complètement. et impossible de reéafficher le contenu sans quitter et relancer le programme.

    A priori celà ne se produit pas avec une lib CC en stockage perso.

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16. Losing data saved in cloud

    I'm using version 2025 of Illustrator, if the files stored in the cloud re-run the program, all the text will disappear. Don't you really have to compensate me for losing data while paying a lot of monthly fees? I'm so angry.

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team would require the access to the file to investigate this. Please send the link to sharewithai@adobe.com, along with the link to this report (http://illustrator.uservoice.com/forums/601447/suggestions/49956252)

17. Adding cloud fonts is a terrible experience

    I click to use the cloud font and it should just download, it says it is downloaded and it is not. I have to remove it (which it doesn't show that it's on my system, it's a bug) and then re-add it.

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18. Libraries loading time ver 29.3

    Since update to 29.3 Libraries panel takes a bit of time to load, this was not an issue before as it was always available instantly when needed, now at start up it take about 30sec to load and once its loaded an you scroll down it rest still have to load, same as when scrolling back up.

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19. Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

    Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

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20. I'm using illustrator, why save files are shows in the last in cc?

    can you make pin option for file, and its more easy to access it

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