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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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164 results found

  1. I'm using illustrator, why save files are shows in the last in cc?

    can you make pin option for file, and its more easy to access it

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  2. Alt-drag from a CC library to an artboard to create a linked object doesn't work reliably

    Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.

    https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked

    — sometimes following the above actions correctly creates an embedded object.
    — sometimes following the identical steps still creates a linked object.…

    1 vote
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  3. libraries changes my units from inches to pixel

    Everytime I put an asset into the library and then open that asset the units are in points instead of the original inches it was created in.

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  4. No se puede sincronisar

    El error se da solo en illustrator las demas apps de creative funcionan correctamente

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  5. ファイルを保存する際にCreative Cloudにアクセス出来ない

    macOS Sonoma 14.3.1
    illustrator 28.2
    1 別名で保存を実行
    2 表示されたダイアログから「Creative Cloudへ保存」を選択
    3保存場所を選択して「保存」ボタンをクリックするとエラーとなる

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  6. Older name is used in Share for Review

    When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  7. Get the color wheel cloud to work properly

    I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.

    1 vote
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  8. Can't open file / The account you signed in with doesn't have access to this file

    "Contact the owner for more info"... But I am on the owner of the file!
    People with whom I shared for Edit can also not access.
    I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

    Can someone help!
    Much appreciated :-)

    Regards,

    Vh.

    1 vote
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  9. Fail to create a link for sharing

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  10. File on cloud didn't save before crash

    I was editing a file from my cloud when suddenly it crashed. When i opened the Illustrator again , it says that the file was last edited 24 days ago , but i worked on it 7 days ago too.

    Windows 11 , Adobe Illustrator 27.7

    1 vote
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  11. ¿Estás conectado a internet?

    La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?

    1 vote
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  12. NO CHARGE LIBRARY, ERROR.

    1 vote
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  13. There's a problem creating a NEW link to share the document after the initial link has been created.

    If you open an exiting document that has been shared with a link, resave the file with a new name, make changes, then try to create a new link, you will get an error.

    1 vote
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  14. Library not updating once stock asset is purchased

    I have had a recurring issue for at least 18 months now (and across several updates of Illustrator). I use previews of stock images on drafts of layouts and then when I purchase the chosen image - clicking on the cart icon on the image in the Library panel, completing purchase - the preview image does not updated to a licensed image. I have to go into my account via a web browser, navigate to licensed images, download the file and manually drag it into my library. The cloud icon at the bottom left of the Library panel says it's…

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. PMS LAB swatch in Library changes to CMYK when used

    I’m having issues with my Pantone swatch in Adobe Illustrator’s Library. The swatch is saved to the Library with LAB settings, but when I select it it converts to CMYK forcing me to change it back to LAB and reenter the values every time I use it. I have hundreds of files that need Pantone colors which makes it a waste of valuable time. I’m attaching a youtube link of my screen to show what is happening. https://youtu.be/Pv4G7II95BM Is there a setting I need to use to solve this problem? Also, I’m using Illustrator 2023 (27.3.1) and Mac OS (10.15.7).

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  16. After the latest update v27.3.1, I have issues opening files from my library. After few minutes of being able to open, it will suddenly stop

    So before the update, i am able to open files in my AI Library freely. But now, when I double click a file, sometimes it doesn't open.

    https://www.loom.com/share/5e9986a7128a45cbb446717924b80c4d

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  17. Problème de synchronisation avec Google Drive

    Je travaille sur 2 imac, l'un chez moi, l'autre à ma société. Tout se synchronise parfaitement à Google Drive, mon cloud d'entreprise, sauf Illustrator, qui me créé des fichiers tmp ! ça marche très bien sur Photoshop par exemple. Que dois-je faire pour synchroniser mes fichiers illustrator sur mes 2 ordinateurs ?

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  18. Library Disappears

    After I use Illustrator for a while, the library disappears (seemingly without provocation). The library comes back if I restart illustrator (but then I have to close all the files I was working on and open them again).

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  19. Cloud Documents Do Not Open (Urgent)

    There is a bug that I have been experiencing for some time with my cloud documents in Adobe Illustrator. Like any other day at work, I'll open up illustrator and go to open one of my cloud files that are accessible on the home screen under 'your files'. However, these files for some reason have become unresponsive to my clicking on them. Double-clicking on them to open results in absolutely nothing happening. I can move the file around to new folders and other functions under the three dots, but I cannot simply open the file by clicking on it. This…

    1 vote
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  20. I cant open the documents that are saved in the cloud, so i have to saved them in my computer and i dont want to do that. Please help my

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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