Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
169 results found
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CC Libraries will not work
I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.
2 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Unable to place files from Creative Cloud
After I place the file on one artboard, it says "file cannot be traced"
1 vote -
Issue when removing asset from Lib CCEnterprise Storage
Quand la bibliothèque CC est créée comme une "marque" dans le "Stockage d'Entreprise" au lieu du stockage personnel, et que l'on supprime un des éléments de cette bibliothèque, la fenetre de visualistation de la bibliothèque s'efface complètement. et impossible de reéafficher le contenu sans quitter et relancer le programme.
A priori celà ne se produit pas avec une lib CC en stockage perso.
1 vote -
Losing data saved in cloud
I'm using version 2025 of Illustrator, if the files stored in the cloud re-run the program, all the text will disappear. Don't you really have to compensate me for losing data while paying a lot of monthly fees? I'm so angry.
1 voteThe team would require the access to the file to investigate this. Please send the link to sharewithai@adobe.com, along with the link to this report (http://illustrator.uservoice.com/forums/601447/suggestions/49956252)
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Adding cloud fonts is a terrible experience
I click to use the cloud font and it should just download, it says it is downloaded and it is not. I have to remove it (which it doesn't show that it's on my system, it's a bug) and then re-add it.
1 vote -
Libraries loading time ver 29.3
Since update to 29.3 Libraries panel takes a bit of time to load, this was not an issue before as it was always available instantly when needed, now at start up it take about 30sec to load and once its loaded an you scroll down it rest still have to load, same as when scrolling back up.
1 vote -
Add colour theme to swatches from CC Library is not working, it only gives a pink swatch
Add colour theme to swatches from CC Library is not working, it only gives a pink swatch
1 vote -
Trying to Open Library tab, says page failed to load
When navigating to the CC library panel, says "page failed to load"
1 vote -
I'm using illustrator, why save files are shows in the last in cc?
can you make pin option for file, and its more easy to access it
1 vote -
Alt-drag from a CC library to an artboard to create a linked object doesn't work reliably
Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.
https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked
— sometimes following the above actions correctly creates an embedded object.
— sometimes following the identical steps still creates a linked object.…1 vote -
libraries changes my units from inches to pixel
Everytime I put an asset into the library and then open that asset the units are in points instead of the original inches it was created in.
1 vote -
No se puede sincronisar
El error se da solo en illustrator las demas apps de creative funcionan correctamente
1 vote -
ファイルを保存する際にCreative Cloudにアクセス出来ない
macOS Sonoma 14.3.1
illustrator 28.2
1 別名で保存を実行
2 表示されたダイアログから「Creative Cloudへ保存」を選択
3保存場所を選択して「保存」ボタンをクリックするとエラーとなる1 vote -
Older name is used in Share for Review
When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?
1 vote -
Get the color wheel cloud to work properly
I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.
1 vote -
Can't open file / The account you signed in with doesn't have access to this file
"Contact the owner for more info"... But I am on the owner of the file!
People with whom I shared for Edit can also not access.
I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!Can someone help!
Much appreciated :-)Regards,
Vh.
1 vote -
1 vote
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File on cloud didn't save before crash
I was editing a file from my cloud when suddenly it crashed. When i opened the Illustrator again , it says that the file was last edited 24 days ago , but i worked on it 7 days ago too.
Windows 11 , Adobe Illustrator 27.7
1 vote -
¿Estás conectado a internet?
La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?
1 vote -
1 vote
It is pretty unclear what is happening.
Can you please provide more info?
- Don't see your idea?