371 results found

1. 3D Extrude + Bevel = FAIL

   3D extruded rendering is an absolute fail on Adobe CC 22.0.1

   It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

   Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

   Thanks!

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   8 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Animated zoom bug (workspace flickers and turns black when in a group)

   1. Windows 11 (latest)
   2. Illustrator 28.3
   3. The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.

   The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.

   Thanks

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   7 votes

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   15 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is reported to be fixed with the latest 28.5 build. Please check if it works for you.

3. GPU not detected

   Restarted Illustrator and suddenly it isn't detecting my GPU.

   AI Version: 25.3.1 (Tested back to 25.0.1)
   OS: Win 10 pro 64, 20H2
   GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
   CPU: Ryzen 9 5900x (No internal graphics)

   Every other Adobe application is still detecting the GPU as intended.

   I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

   Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave ai high gpu priority, ...

   Restarted Illustrator and suddenly it isn't detecting my GPU.

   AI Version: 25.3.1 (Tested back to 25.0.1)
   OS: Win 10 pro 64, 20H2
   GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
   CPU: Ryzen 9 5900x (No internal graphics)

   Every other Adobe application is still detecting the GPU as intended.

   I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

   Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave… more

   7 votes

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4. disparition des repères lors de leurs déplacement

   Apres avoir activé l'option "dessin et travail en temps réel", lorsque l'on déplace un repère celui-ci devient invisible

   7 votes

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5. Fills rendered not accurate compared to edges when using GPU mode

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

   In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

   Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

   I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

   Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is… more

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   9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Stroked Paths get notches or bleeding in sharp connections

   Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.

   Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!

   Screenshot 1: paths in illustrator (randomly filling join points).
   Screenshot 2: placing the artwork (as a linked file) in InDesign makes a glitchy preview.

   Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.

   Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!

   Screenshot 1: paths in… more

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   7 votes

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   6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. GPU rendering issue with artwork disappearing

   When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

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   7 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Proof Colors preview doesn't work on GPU (NVidia), only CPU

   Illustrator CC 2017 version 21.1.0 (64 bit)
   Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
   Intel Core i7-6700K @ 4.00 GHz

   Proof Colors preview doesn't work with GPU rendering, only on CPU.

   Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

   When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

   I've tried deleting Illustrator preferences, restarting, etc.

   7 votes

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9. GPUパフォーマンス使用時のガイド・グリッドのバグ

   GPUパフォーマンスのチェックを入れた状態でガイドやグリッドのスタイルを点線にすると動作が急激に重くなる

   6 votes

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   Under Review  ·  0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. background to artboard flickering when mouse moves

    MacOs 11.2.2 - flickering occurs in areas surrounding artboard when the mouse cursor moves.

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    6 votes

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11. GPU Preview not available (grayed out) after editing artboard

    With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.

    Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.

    6 votes

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12. "View using GPU" greyed out since Illustrator 2021

    Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.

    An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.

    6 votes

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13. "Hairline," faint border around PNG exports

    Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.

    I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.

    (The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the "hairline," faint border around my PNG exports.)

    Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.

    I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.

    (The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the… more

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.

14. Illustrator Crashes when Opening File on Second Monitor

    Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Closing this thread as completed as it is fixed on the user machine.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

    I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

    I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

    Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

    6 votes

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    Resolved (Comments Open)  ·  9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Edges are not aligned precisely to fills and strokes

    After last update, the edges of selected objects seems shifted compared to shape outline about 1 pixel, while anchor point is centered.
    When zoomed it's not well visible, but with small objects it's very annoying.

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Flickering cursor & preview bugs in bitmap

    Adobe Illustrator CC 2018 (22.0.1)
    Mac OS Sierra 10.12.6

    The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.

    Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.

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18. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is expected to have this bug fixed in the latest version, 27.4. Please test if it works fine for you and comment back.

19. GPU acceleration issue

    Adobe Illustrator have problem with GPU acceleration.

    Some of part of screen disapeared when move object.

    BUG tested on graphics card:

    GTX 1660
    RTX 3060 TI
    RTX 3080 TI
    Laptop Dell Latitude 5420 with Intel Iris Xe Graphics.

    Problem occurs on 2 situations:

    When trim view is enabled,
    When project have many object.
    Watch the attached movie.

    I think this is global problem which which affects all users.
    Tested on different AI versions.
    I think this bug occurs many, many time earlier.

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the confirmation by the original poster in the latest comment, the problem is gone.

20. Pink screen and residual image artifacts

    The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).

    Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).

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