Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7538 results found
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Files Breaking on Save after creating Saved Swatch Library
Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what…
1 voteWe would need the file to recreate and investigate.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Since the recent update, some fonts randomly deactivate in both Illustrator and Indesign. Also when typing a font name in the search box of
Since the recent update (Dec2017), some fonts randomly deactivate approx every half an hour, in both Illustrator and Indesign. Also when typing a font name in the search area of the type window, the letters jumble around making it impossible to search and jump directly to the font I want - it's incredibly frustrating and time wasting.
Can you please tell me how to fix this bug1 vote -
Adding a workspace crashes Illustrator
Illlustrator CC 2018 - build 22.01
Document with 5 A4 workspaces side by side, adding a new A4 workspace makes Illustrator crash immediately. No saving, no warning no nothing ...
The only way I can find is making a new dociument with the number of pages you need and copy the artwork. Good luck if you have several layers, and you have to redo everything if you need one more page.1 vote -
PDF file objects and font look different than in the .ai file
Hello!
I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
- the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files…1 vote -
Can't make a copy of existing line
Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved wihout leaving a copy.
1 vote -
Caps Lock
My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!
1 vote -
Files are plugged and then deleted !!
I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote -
alt-drag initiate emergence of a strange text object
When I dragging an object with alt, a strange text appears.
1 voteMarking resolved based on user comment
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Tidak bisa masuk Ai
saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
mohon bantuannya1 vote -
freeze
My Version is Ai CC 2018
I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze1 vote -
Error message while launching Illustrator CC 2018
This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
"This process can't be completed, because an unknown message has occurred. [CANT]"
I have to work with the 2017 version.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
When I change opacity in the header bar it opens up the move pallete bug
Version CC 2017
When I change opacity in the header bar it opens up the move pallete.
Expect opacity change.
Move tool pallete comes up.1 vote -
DrawArt Suite issue on OS 10.13 and CC 2018
I'm using the AIDrawArtSuite to render objects in my plug-in.
This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13
On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
If I'm disabling the GPU performance, the result is now correct.1 voteHi,
Since the issue was logged as Annonymous we cannot engage with you here.
Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsgWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font Suggestion and Cursor misbehaving
I'm already feeling a lot of regret for updating to CC 2018!
Now anytime I want to change a font, and I start typing in the name, no suggestions come up. Sometimes, the cursor jumps backwards and start inserting characters midway. I feel frustrated and fed up.1 voteHi Love,
Looks like your setting is set to “Search First work only”. Click on the search icon and from the drop down select “Search Entire Font Name”
Thanks
Anish -
Type on path issue
Illustrator 22.0.1 (64-bit)
When I move the beginning or ending tabs of the path after placing the text such as to center the text on a oval, once I move one or the other of the starting or ending placings, the lines to move them disappear. I am attaching a before and after picture to show you1 vote -
Bug star with a radius of 0.
Since updating to #illustrator CC 2018, why it is now impossible to create a star with a radius of 0. I am a French trainer and it is now impossible to create a star with a radius of 0. I tested on PC and MAC and there is always this problem.
1 vote -
pen tool curved strokes
Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.
1 vote -
Illustrator opening as trial and not recognizing current subscription
when opening illustrator from CC app manager or directly from start menu,
illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Units not appearing when trying to re-size an artboard
Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Selection tolerance issues using pen
When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…1 vote
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