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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7871 results found

  1. Illustrator crashes when adding an art board

    Illustrator crashes when adding an art board

    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  2. Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!

    I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Adobe Color CC "Adobe Servers not available" [Bug]

    Unfortunately I can't open the expore-rider of adobe color cc when signed in.
    Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
    The "Create" and the "My Themes" riders work still perfectly when signed in.
    I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.

    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi ,

    Please accept my sincere apology for the inconvenience.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Units constantly auto resets to inches on every new document no matter how many times the preferences are set to point.. This bug needs a f

    The most current version of Illustrator auto resets to inches for units with every new document created. I have set preferences for points, quit Illustrator and relaunched to create a new document and preferences default back to inches. This is a bug that needs a fix.

    3 votes
    1 comment  ·  Other...  ·  Admin →
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  5. View > Rulers is labeled Hide Text Threads

    3 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  6. X- Y-coordinates are not aligning

    When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  7. Smart guides does not align to compound shapes.

    Smart guides do not align to compound shapes.

    3 votes
    0 comments  ·  Snapping  ·  Admin →
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  8. Asset Export panel list view trims filenames to approx 24 characters

    Asset Export list view should show full file name or clip to panel width. As it stands, my file names are being trimmed even though there is plenty of room to show the full name.

    3 votes
    2 comments  ·  User Interface  ·  Admin →
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  9. Shortcuts not working, update cc 2018

    I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  10. Color cracking after update..

    1. version 22.0.1
    2. (After update new version) when I move object or screen(use Hand tool), colors are cracking like attached files...
    3 votes
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. White lines appearing on the text when we apply Extrude and Bevel effects in 3D

    White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.

    Version: Adobe Illustrator 22.0.1

    Expected result: 3D effect of the text layer without white lines.

    3 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  12. My Illustrator CC, The Ellipse Tool is broken stroke

    Can help me, why this? The Ellipse tool broken after update.
    Thanks

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  13. Find Font broken between OSX and Windows

    Find Font is broken.

    For a missing font it requests a different font for OSX and Windows for the same file. It has something to do with the family name or font name or something. The important thing is that it is inconsistent between OS and is impossible to determine the correct font due to this error. This is confirmed to be effecting many people.

    Here is a link to a detailed explanation of what is going on with pictures showing the differences between operating systems.

    https://graphicdesign.stackexchange.com/questions/102270/how-to-determine-correct-font-name-between-osx-and-windows-with-adobe-find-font

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Pixel Preview stuck the Program

    I have Illustrator cc 2018.
    When I press Pixel Preview -
    1. It does not show a pixel preview - it keeps show the vector preview.
    2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

    3 votes
    2 comments  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  15. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

    3 votes
    Completed (Comments Open)  ·  3 comments  ·  Other...  ·  Admin →
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  16. Problem selecting Text Area background with direct selection

    Illustrator CC 2018
    Windows 10

    When I want to select the background of a Text Area with the direct selection tool (white arrow), I can only do so by clicking on the edge or half a pixel inside it, or it will select the text (unless there's free space under the text, which doesn't happen if you the block is automatically resized).

    I have checked on Mac, you can click anywhere inside the box where there is no text (eg the end of any line if text aligned is left) to select the background.

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  17. My Illustrator CC window will not minimise into the dock?

    Hi,

    Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)

    All it will do is when you double click it fills to fit screen and then the opposite.

    I have posted this onto the forum and others have mentioned that they are also experiencing this problem.

    (I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)

    Please could you help…

    3 votes
    4 comments  ·  User Interface  ·  Admin →
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  18. Properties Panel allows to edit Transform values when there is no selection

    The panels still show you properties even if nothing is selected. So you can tweak them all you want, just to notice you’re actually not modifying anything.

    If nothing is selected they should be disabled

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  19. .TIF are distorted when placed and rotated in AI

    There is a bug in Illustrator 22.0.1 that distorts placed .tif files that are rotated. It is not just a display issue, but actually distorts the placed .tif image when I export my art to all file types. Attached is a before and after screen shot of what I am experiencing, using a bitmap .tif as a texture placed over my vector art. The two .tif files are the same, one just rotated 90°.

    3 votes
    1 comment  ·  Images, Links  ·  Admin →
    How important is this to you?

  20. "Type Object Selection by Path Only" no longer works

    I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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