8123 results found

1. iMac pro

   I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
   After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
   I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
   You call this professional?

   I made several

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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2. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

   I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Transparency in indexed images is not supported by Illustrator

   If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.

   Workaround:
   If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.

   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. An undo feature for Create Outlines and Expand

   An undo feature for Create Outlines and Expand

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Pixels out of alignment when copied from library

   I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

   The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

   Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or place a link, it loads the cursor and relies on where I click, to be 0,0 else it'll be incorrect.

   To add a little more confusion, a colleagues' version of the same build of AI is just dropping the icon in the middle of the view/board, not loading his cursor, not being in the middle of pixels and not moving the icon around within the circle.

   Is there a pref for this, or is this a bug/'feature'?

   Windows 10.0 (ugg - yes, I'm a Mac fan)
   AI 22.1

   I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

   The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

   Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or… more

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. Exporting to JPEG(Optimized) results Progressive JPEG

   I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
   Please check it.

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Unable to click on colour swatches in colour guide panel with Wacom Intuos pen

   It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No update to either computer or tablet has made any difference to this issue. I'm running all the latest software on brand new computers using High Sierra 10.13.5. Machine Imac Retina 5K, 27 inch, 2017 3.8ghz intel core i5, Radeon Pro 580 8192 MB, 40 GB 2400 MHz DDR4. But in listing all that it doesn't work on my Macbook Pro 17 Inch 2011 either or my Macbook Air. Is this a bug other people are having an issue with...it must be?!

   It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Some Dashed Lines make Ai crash

   When typing these values in the Dashed Line fields:
   0 2 0 2

   Ai crashes immediately, without a warning.

   3 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. GPU Preview displaying hidden shapes

   In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
   If I switch to Outline view the shape is hidden correctly.
   If I switch back to GPU Preview the shape is still being displayed.
   I have to reboot Illustrator to get GPU Preview to work correctly again.
   And then it goes wrong again very soon afterwards.

   This has now happened several times.
   I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as a bright orange fill!

   In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
   If I switch to Outline view the shape is hidden correctly.
   If I switch back to GPU Preview the shape is still being displayed.
   I have to reboot Illustrator to get GPU Preview to work correctly again.
   And then it goes wrong again very soon afterwards.

   This has now happened several times.
   I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as… more

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   Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. Hold Shift Key to Bring Up Alternative Color UI not working properly

    Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix

    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Dynamic Symbols don't move when direct selecting.

    If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.

    Definitely need this to work for my workflow. Thanks!

    3 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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12. Font drop down doesn't work on CS6 all of the sudden

    I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
    The font drop down does not work at all. Not in character map, not in type>fonts.
    I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
    I uninstalled windows 10 updates for 2 months... nothing...
    Please I need this to work!

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Clipping mask not working

    When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.

    3 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Losing Layers when saving as PDF from CC 2018 and reopening in CC2017

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it in an older version. We send out a lot of files this way and has been an issue since updating to 2018. If saved as an .ai file it is fine but it should work as a PDF also as it did in the past.

    Any ideas...

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it… more

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Key Object Performance Issues

    When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Slow performans on Mac OSX

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096 MB

    Windows system info,

    1920x1080
    2,6 GHz Intel Core i5
    16 GB 1800 MHz DDR4
    Nvidia Geforce GT 750M 2048 MB

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096… more

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    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Drop shadows unnecessarily re-render when placing new images, slowing workflow

    As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.

    This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!

    3 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Tools and panels never open

    I am having a problem with Illustrator since a few days now and I just don't find solution for it.
    Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
    Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does anyone still have this problem in the latest builds?

    Please comment if it’s still there (and if pressing Tab helps to show the UI.

19. BUG - Illustrator won't open files

    Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Transform Panel: Tabbing issue causes Y value to be ignored.

    Using the Transform Panel to input X value then tabbing to the Y value doesn't accept the new Y value.

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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