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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7720 results found

  1. Missing canvas

    I used basically every option just to check if that'll help. I have no idea what I've done, it just disappeared when I was trying to delete all selections. It's still the same after restarting the program. Pls help. ;-;

    1 vote

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  2. Configuração de Cores ficou horrivel

    Depois a última atualização do illustrator, as configurações de cores ficou toda bgunçada, o programa força a opção "EMULAR ADOBE ILLUSTRATOR 6.0", e quando acesso arquivos que ja tem as cores com seus valores definidos o programa muda as cores por conta própria. Não encontrei uma maneira de desabilitar essa função.

    1 vote

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  3. Artboards jumping across screen

    My operating system is Catalina. 10.15.7
    Illustrator CC 2021
    Apple Mac 2020 27". 40GB RAM

    I have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.

    I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.

    Can you assist?

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. v25.21 can't drag Illustrator window to external monitor (Windows 10 64-bit)

    Clicking and dragging the illustrator window cannot bring it from the primary monitor to the external monitor. All other windows and programs can do it my system except Illustrator.

    1 vote

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  5. My colors keep getting dull randomly without changing settings

    This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.

    1 vote

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  6. Syncing to Drop Box

    I am now having issues saving my illustrator files. When I try there is a notice that says "unknown error occurred."

    I was told by customer service that Creative Suite now has issues with Drop Box and we have to save our files to "downloads".

    This needs to be rectified. There has never been an issue with saving to my Drop Box before. Does Adobe plan to fixing issues?

    Adobe and Drop Box need to figure out why this is happening.
    Losing hours because can no longer save/duplicate.

    1 vote

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  7. Gradients got broken when reopening a file

    A file I created only three months ago in an older version of Illustrator (project still ongoing) no longer shows the gradations. I spent DAYS creating. When I finally found where to get online Adobe support (that is not right), the tech had me download an older version of Illustrator as the solution. That does not seem like a solution. How do I keep these gradations in the new version? Why did they disappear? I have been a dedicated, daily user of Illustrator since 1990. I have more and more problems every year/upgrade. I used to always give your products/company…

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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  8. Strings that are too long per line are not rendered

    Strings that are too long in one line are not rendered

    OS: Windows 10 Pro 20H2
    Ai Version: 25.2.1

    This problem is probably caused by documents that are larger than about 2000px on a side.
    If the text has no line breaks and exceeds a certain font size, the text will not be displayed at all.
    Image output is also not possible.
    It is also common for this problem to occur at the same time as Adobe Fonts license errors and save errors.
    In most cases, the number of characters that stop the string from rendering is more than 1000,…

    1 vote

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  9. most of the features are not working properly

    most of the features are not working

    1 vote

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  10. separation preview

    You have to turn off each color individually in separation preview .
    With Photoshop you only need to click on a color. Hold down the mouse button and then pull it up or down to switch more colors on or off. So if you want to switch 10 colors off and on again, for example, you have to click the mouse a total of 20 times.
    With Photoshop you only need two clicks for this process.
    Why isn't this done at Illustrator?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. copying from more than one layer

    On Macbook, Big Sur OS, Illustrator V25.2.1, CC.

    Illustrator only copies from one layer when objects from multiple layers are selected. Attached is a video where I select paths from two layers and attempt the methods; ALT+Drag, Transform-COPY, and CMD-C + CMD-F to copy the desired objects.
    Each time illustrator selects the paths I want, but only ever copies the paths from one layer. Even when using transform, illustrator previews all the paths, but when I choose COPY, it then reverses and only copies the top layer.

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  12. Color shift when distilling .ai files

    Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.

    Big Sur 11.2.3 using AI 2021

    1 vote

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  13. Illustrator continues to crash when trying to place an image

    I can do other things within Illustrator, but I can't seem to place images without the program crashing. I've tried restarting my machine, updating, and reinstalling the program, but nothing seems to help.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. Find Font dialog

    I'm testing the Illustrator Beta version 25.3.192@232370 running on Big Sur 11.2. There seem to be quite a few display issues. Measurement labels are covered in a gray box so can't be seen and the Find Font dialog box is corrupted so can not be used.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. No puedo copiar objetos entre pestañas utilizando alt+click izquierdo y arrastre

    Cuando copio un objeto (elemento) por el método Alt+click izquierdo y arrastre del ratón y quiero trasladarlo de pestañas no se abre la pestaña de destino. El objeto se copia, aparece el símbolo + y la pestaña cambia de color pero el documento de destino no se abre. Esto no pasa si paso un objeto de AI a PSD ni entre pestañas de PSD que si se abren y los elementos se copian sin problema.

    Mi versión de Adobe Illustrator es la 25.2.1.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  16. Mudança no perfil de cores toda vez que o illustrator é aberto ou muda de janela

    Meu illustrator está apresentando constantes bugs no perfil de cores. Toda vez que alterno as janelas de trabalho, ou abro algum arquivo novo, ou inicio ele do zero ele muda a configuração de gerenciamento de cores para uma opção "emular adobe illustrator 6.0" já tentei salvar as configurações de gerenciamento, já tentei utilizar o Bridge pra sincronizar as cores entre os apps e nada funciona.

    Poderiam me ajudar com isso?

    1 vote

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  17. When a AI file is opened and the fill color of some entities is changed, Save command is not available

    On Several Files, I open the file, change five entities simultaneously to have a different fill color, the "SAVE" command under File is not enabled and the filename does not show the asterisks.

    Windows 10 Version 10.0.19041 Build 19041
    Adobe Creative Cloud
    Adobe Illustrator 25.1 (64 Bit)

    Steps:
    1. Open File
    2. Select 5 entities
    3. Click on Fill Icon
    4. Select new color for fill
    5. Color is applied to the entities
    6. Go to save file
    7. SAVE command under FILE is not enabled.

    Expected Result:
    File should be marked as modified and allow me to save

    Actual…

    1 vote

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  18. Image trace poor results

    Mac 0S Big Sur 11.2.3, MacBook M1, Illustrator 25.2.1. Very poor trace function on almost every choice with image trace. Maybe Rosetta issue?

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. Typeface combo box doesn't work in Glyphs palette

    Cannot open list of typefaces.
    Clicking on down arrow next to field results in highlighting the whole field, next click switches highlighting off.
    Starting to type in field (to provide typeface name) just empties the field and does nothing more.
    Next field - typeface style (bold, italic etc.) works fine.
    Windows 10 20H2, Illustrator 25.2.1

    1 vote

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  20. illustrator and PS is not sync with each other

    When I tried to create a document and I have included an EPS file in photoshop. and after that, I modified the eps file it's not syncing with photoshop. it's asking for saving as in other locations.

    1 vote

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