Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7677 results found
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Can't save color themes even when signed in
I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.
1 vote -
USB iPhone tether connection causes bugs in AI CC 2017 Layers panel
When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:
Won't allow toggling the lock or eye icons unless clicked several times each.
Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.
Won't allow naming a layer unless done from options.
Won't allow dragging square of an object from one layer to another.
All resolve upon disconnecting the USB iPhone internet tethering connection.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Illustrator stops working and closes
This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!
A very simple way to fix this, have an autosave!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Self-moving object down
Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -
1 vote -
Can't
I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.
1 voteWe are closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Crash when vectorising any image
Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.
I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.
This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !
1 votewe are closing the ticket due to lack of communication.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Accented characters in PDF not showing correctly
Imported PDF text has spurious spaces (and broken into different text blocks). In the source program the only difference is whether RTF is encoded using charset-encoding in the current code page (OK) or using unicode reference (like this). In PDF readers looks correct either way.
0 votes -
Uneven stroke widths using width tool
Using width tool, stroke comes out uneven, even though system claims it is the same on both sides of the path. This only happens on one side of the stroke, not sure if it's at the beginning or end of the stroke. This only happens when width is adjusted at the very end of the stroke; adding a node just before the end of the stroke and adjusting that way functions properly.
0 votesPlease provide a test file with the path that gives these results along with full specs for OS and GPU.
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When i save a document as a PDF the first page is empty
When i save the file as a PDF the first page is empty, the rest of the document is ok but the first page is blanc
0 votes -
I can't change stroke colour after I used the shape builder tool
After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change…
0 votesThe issue is no longer reproducible.
If you happen to have the same problem — please share the file with it.
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"Scale Strokes and Effects" in Windows works contrary
Hi, after the last update I found that "Scale Strokes and Effects" works contrary to what I knew. When the "Scale Strokes and Effects" is "on" does not scale and when I turn it off it scales the stroke..
0 votes -
Cut and paste doesn't paste to the selected object any more
Tricky to describe but if I want to quickly get an item to the back of my object stack within a layer, I would normally "cut" with Ctrl-X, selected the background object (say a big rectangle of colour you're using as the bg) then hit "paste" with Ctrl V. It would then paste this object on top of the selected object and behind everything else...
Now it just pastes on top of everything regardless of which object you have highlighted. Strangely, "paste in place" with Ctrl-F will place the object on top of the highlighted background object as I want…
0 votes -
Highlighting text leads to disappearing artboards
This tends to only happen when I have minimized the screen to be half of my desktop size. Whenever I highlight text in Illustrator the artboard disappears and it only comes back when I've selected the selection tool and click in the work space.
0 votes -
Intense Lag Illustrator 24 (Windows11)
I have intense lag regardless of file size. Whenever I begin to zoom or pan, display takes at least 5 seconds to update. I have uninstalled and reinstalled illustrator. Upon reinstall, the software works perfectly fine. When I close it, then reopen, the lag persists.
Here are my PC specs:
Device name VENGEANCE
Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor
GPU 40900 votes -
文字組みアキ量設定で保存ボタンを押しても修正内容が保存されない
mac Ventura13.6
Ai 28.0文字組みアキ量設定で数値を変更し、保存ボタンを押してOKをしても、
内容が保存されないので困っています。0 votes -
Can't copy paste between tabs using the keyboard shortcut
I've found lately that copy pasting content from one open document to another doesn't work when using the Ctrl-V shortcut. Manually selecting Edit->Paste from the menu seems to work as a workaround.
I'm using Illustrator 28.7.1 64-bit on Windows 10 21H2
0 votes -
Bug Report: Chinese Character Multiplication and Overlapping in Adobe AI Version 27.3.1
The latest version of AI, version 27.3.1, has a bug that causes Chinese characters to multiply and overlap when typing without pressing Enter. This issue was not present when reverting to the previous version. Please fix this bug as soon as possible.
0 votes -
two points disappeared from all my files in Hebrew
After Ai update two points= : disappeared from all my files in Hebrew and left a blank space, what to do?
0 votes -
Worse situation on M1 macs
macOS Monterey V 12.0.1 (M1 chip)
Illustrator Desktop V 26.0.1Recently I noticed, that performance have some bugs.
It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)Today I saw new update for Ai, so updated, will see if this issue was
0 votes -
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.
0 votes
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