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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7891 results found

  1. Illustrator stopped reading certain .tif files after update to version 26.0.2

    My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.

    7 votes
    2 comments  ·  Images, Links  ·  Admin →
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  2. Illustrator will automatically convert color codes of shapes and vectors when a document of different color profile is imported.

    I've seen this issue where people complain about color codes in Ai changing automatically, this leads to brand color codes slight off for most projects. I've discovered this issue myself and apparently when profile mismatch warning box are not checked (i.e Ask when opening, Ask when pasting) Ai will automatically convert the colors without asking. If you import multiple images then the color will be way off after 10 images. This happens when Ai is in sRGB and the photos are either untagged or AdobeRGB or other than sRGB. If you checked the warning boxes Ai will prompt you what…

    7 votes
    10 comments  ·  Learning and Help  ·  Admin →
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  3. The colors in the closed file are persistently and almost forcibly trying to enter the palette.

    Let's say a spot color was used in a previous work and somehow copied. Later, when the file job is finished and I start another new job even though I have closed it, the copied color in the closed file persistently and almost forcibly tries to enter the palette. I tried to describe it simply in the video.

    7 votes
    9 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. GPU not detected

    Restarted Illustrator and suddenly it isn't detecting my GPU.

    AI Version: 25.3.1 (Tested back to 25.0.1)
    OS: Win 10 pro 64, 20H2
    GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
    CPU: Ryzen 9 5900x (No internal graphics)

    Every other Adobe application is still detecting the GPU as intended.

    I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

    Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave…

    7 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Bug on the All Caps (case) open type feature

    If the typeface uses GPOS in the "case" feature to relocate a glyph, Illustrator seems to ignore it. It is working well no InDesign and and Photoshop.
    So the "case" feature is broken for glyphs that reposition with GPOS.

    I am a typeface designer and developer, but I found the same complaint from another person: https://forum.glyphsapp.com/t/contextual-gpos-adjustments-for-brackets-symbols-question/17569/3

    7 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. NOKY error when resizing objects with Legacy Gaussian Blur

    OS version: macOS 11.3.1
    Illustrator version: 25.2.3
    Attempting to resize any object with a Legacy Gaussian Blur effect results in error message: "The Operation cannot be completed because of an unknown error. [NOKY]". Object can't be resized without removing or replacing effect.

    7 votes
    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  7. Eyedropper picks up the wrong values when sampling a filled clipping mask

    I am using Mac OS 10.15.7 and am able to consistently reproduce this bug in both AI CC 2021 but as far back as AI CS5 running in Mac OS 10.6.8

    When a fill is applied to a clipping mask, the eye dropper will pick up incorrect CMYK/RGB values. This is especially problematic when a pure black is replaced by a 4 color process build in the printing industry.

    I would expect to eye drop the exact values applied to the object I've clicked on.

    7 votes
    3 comments  ·  Clipping, Intertwine  ·  Admin →
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  8. Smart guides not snapping to artboard or other objects when multiple objects selected.

    If you select more than one object and try to snap to the artboard bounds it does not show any snapping. This also happens if you have a lot of objects selected and try to snap to a guide or another group of objects.

    7 votes
    2 comments  ·  Snapping  ·  Admin →
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  9. [M1 Mac Mini] Area outside artboard flickers when mouse is moving

    This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.

    A workaround is to quit Illustrator and start it back up.

    I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.

    7 votes
    2 comments  ·  User Interface  ·  Admin →
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  10. Have 'Select All Unused' in the Swatches panel look inside symbols

    Right now when you choose 'Select All Unused', it selects colors that are in use inside of symbols and they will delete if you are not careful.

    If the color is not directly placed on the artboard it seems Illustrator can't tell it really is in use.

    Deleting the swatches results in 'Deleted Global Color' swatches appearing in your Swatch panels.

    7 votes
    6 comments  ·  Symbols  ·  Admin →
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  11. Please allow fill="currentcolor" to be set for SVGs

    It is still necessary to open (hundreds of) SVG icons individually with a text editor to set their fill colour to current. This is quite an impediment. I would also like to set classes or styles to be exported with the SVG.
    Thanks!

    7 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Rotation is too sensitive. I cannot use transform options.

    Rotation was too insensitive in the previous version.
    Rotation is too sensitive in this version. It is prioritizing it over everything else too much.

    7 votes
    3 comments  ·  Tools  ·  Admin →
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  13. 制作したデータを保存する際に、拡張子まで選択される。

    Macbook Pro（15-inch.2016）マジック ツールバー搭載モデル
    macOS Catalina 10.15.3

    Illustrator2020／Photoshop2020
    制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
    「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
    その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
    この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
    他のアプリケーションでは、データを保存する際このような症状は出ません。
    解決方法を教えてください。

    7 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  14. Placing/opening/importing DXF broken in Illustrator 2021

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF…
    7 votes
    6 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  15. when dragging guides it disappears, please fix it.

    when dragging guides it disappears, please fix it.
    Adobe illustrator 2021 v. 25.0
    macOS Catalina

    7 votes
    3 comments  ·  Other...  ·  Admin →
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  16. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. After latest update, workspaces no longer work

    Any time I launch Illustrator now, it completely clears the interface (no tools, control bar, nothing). Additionally, if I try to select a workspace, it does nothing.

    I can bring the elements back in one-by-one, just like normal, but the Save Workspace is completely grayed out (I did have previously save workspaces).

    Needless to say, this is extremely frustrating to have to spend minutes re-setting up the interface each time I want to use it.

    7 votes
    2 comments  ·  User Interface  ·  Admin →
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  18. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    7 votes
    7 comments  ·  Other...  ·  Admin →
    How important is this to you?

  19. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    7 votes
    6 comments  ·  Snapping  ·  Admin →
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  20. Not enough memory (RAM), cant apply 3D effect

    hello. every time i open a particular illustrator file, it says i dont have enough memory (RAM), and it doesn't respond when i try to apply 3D effect. please advise.

    7 votes
    4 comments  ·  Performance  ·  Admin →
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