Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
7871 results found
-
Files preview sticks after opening multiple documents
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running…
5 votes -
Generic Color Palate
I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last 23 years and have never experienced anything like this.
I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last…
5 votes -
Blends with 3D objects do not retain rotation values when expanded
When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.
5 votes -
AI 23.03 - Absolute Performance Hog
AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).
No trouble with previous version of AI.
5 votes -
Character/Paragraph panels - lazy and/or incorrect updating
Illustrator 23.0.3 on Win10
It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.
I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.
Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.
See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.
It's more than a little irritating.
Illustrator 23.0.3 on Win10
It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.
I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down…
5 votes -
Freeform gradients become uneditable
I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.
I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If…
5 votes -
Too small to use?
When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.
When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac…
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Not saving work
Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.
5 votes -
snap
Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.
5 votes -
svg text
Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.
5 votesHi Akshay,
We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).
We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.
We are sorry that you experience the issue and are working on fixing the issue.
The Adobe Illustrator Team
-
I have to keep re-activating fonts
For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -
5 votes -
Rotate tool repeatable bug,
Copy by Rotate Tool, Repeatable Bug
OS: Windows 10
Illustrator Version: 23.0.1Steps to reproduce:
- create a box or square
- activate the rotate tool (R)
- click on any corner of the box to move the pivot
- begin rotation
- hold down ALT to initiate copy
- release mouse to end rotation and complete copy
Expected Result:
Copy of object created at rotation specified by tool.Actual Result:
At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain control of the application is to attempt a force quit from the operating system level. This will force a save dialog, cancelling it will return focus to the application and allow the user to proceed.Workarounds attempted:
Preference Folder removal and recreation.
Reinstall and update.
Disabling of GPU acceleration for Illustrator.None have any effect on the problem.
Copy by Rotate Tool, Repeatable Bug
OS: Windows 10
Illustrator Version: 23.0.1Steps to reproduce:
- create a box or square
- activate the rotate tool (R)
- click on any corner of the box to move the pivot
- begin rotation
- hold down ALT to initiate copy
- release mouse to end rotation and complete copy
Expected Result:
Copy of object created at rotation specified by tool.Actual Result:
At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain…5 votes -
Add anchor point not working on holding pen tool
Add anchor point not working on holding pen tool
I just purchased cc version
5 votes -
There is not enough memory available to process the appearance of an object
MAC OS High Sierra Version 10.13.6
Processor 3.2Ghz Intel Core i5
Memory 8GB
Graphics AMD Redeon R9 M380 2048MBIllustrator is CC 2019 23.0.1
When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
Could you advise if there is a fix for this?5 votes -
Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.
I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
FYI - the selection has a number of Transform effects applied to it.5 voteswe will need someone to have a look at the file to determine the issue.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Folders in Appearance Panel
Folders in Appearance panel: I'd like to be able to apply Effects and Transparency to subgroups of strokes and fills with precision.
5 votes -
Type Box fills with x's
When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.
At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.
Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed and am still dealing with the same issue. I've attached a video here. You'll see the first time I go to type, it does it.
Then, I create a new box and it does not do it. It works normally.
I create another box, and it starts doing it again. I am not touching the keyboard or any keys when the x/square boxes go off on their own.
When I do try to continue typing, you'll see the text continue to run away even when parts of words appear, the x/square shows up in the middle.
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 8097 MBWhen I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.
At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.
Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed…
5 votes -
Direct Selection Tool not showing bounding box
Hi,
When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.I'm using the latest release - 23.0.1 on windows 10 (updated).
Thanks
Ori Manor5 votesIt seems like the problem is not about the bounding box...
If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.
If that’s the thing for you (or not) — please comment back.
As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.
If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.
-
Could not read file because the plug in did not understand this file
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.
The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.
Really need help with this.
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the…
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Undo affects loaded actions, Redo makes them loose their shortcuts
It is telling when "Actions" is not even included in the "category" menu.
Load a saved Action set that includes Actions with keyboard shortcuts
Perform an "Undo" in AI
The Actions you just installed will be deleted
Perform a "Redo"
The Actions will reappear but without keyboard shortcuts.First: "Undo" should NOT affect the Actions.
Second: What is the deal with the lost Shortcuts??????
I am looking for a compelling reason to "upgrade" Illustrator. I am told this bug still exists in CC 2019!
5 votes
- Don't see your idea?