Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
7871 results found
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AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please
Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Can't Delete Empty Artboards
I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.
5 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.
OS X version 10.12.6; Illustrator version 22.0.0
Previous versions of Illustrator worked correctly.5 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Graphics glitch
I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics
5 votes -
Scrubby Zoom - GPU View greyed out
I'm unable to toggle GPU Preview.
This is a new concern since I was able to toggle it on/off a few weeks ago.
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Touch Bar Color Controls are Broken
Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.
MacBook Pro Late 2016 + Latest MacOS
5 votes -
Fix Illustrator freezing and crashing
I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.
The Tooltip shows “Unite” in the Pathfinder Panel
Unite from the Pathfinder Panel is the same as Add.
Unite is missing from the Pathfinder Effect and is named Add instead.
If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.The Tooltip shows “Minus Front” in the Pathfinder Panel
Minus Front from the Pathfinder Panel is the same as Subtract.
Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.
The Tooltip shows “Unite” in the Pathfinder Panel
Unite from the Pathfinder Panel is the same as Add.
Unite is missing from the Pathfinder Effect and is named Add instead.
If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.The Tooltip shows “Minus Front” in the Pathfinder Panel
Minus Front from the Pathfinder Panel is the same as Subtract.
Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
If you…5 votes -
Image Trace Preview doesn't work
Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.
5 votes -
5 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC - Lags constantly every attempt to do something in my layers
I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.
Did not notice the constant pin wheel of death in Sierra maybe once.
Also it also take forever to load and save. possible twice as before.As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.
Screen Recoding;
https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…
5 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We haven’t heard from you for a long time.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Regards,
Mohit -
Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
PNG files rendered from AE import as blank linked files in Adobe Illustrator
PNG files rendered from AE import as blank linked files in Adobe Illustrator
Steps to Reproduce Bug:
1. Render a PNG from AE using the default Output Module.
2. Place the resulting PNG into an Adobe Illustrator document.Results: PNG does not show in AI document as expected.
Expected Results: PNG would show as if it had been created/saved in Photoshop.
Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.
5 votes -
Can't change size of stroke
Can't change size of stroke
5 votes -
Unable to group
Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.
Kind Regards,
Liam
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
New file
There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
ダイレクト選択ツールの動作がおかしい - Direct Selecting Tool is not working properly.
ダイレクト選択ツールの動作がおかしいです。(English below Japanese)
「グリッドにスナップ」がONの状態で、グリッドに沿っていないオブジェクトの辺やアンカーポイントをダイレクト選択ツールでクリックしようとしても選択できません。また、クリッピングマスクを施した画像に関しては、「グリッドにスナップ」がOFFの状態であっても、マスクの辺やアンカーポイントを選択できません。
このようなことは以前は発生していませんでした。なお、環境設定をリセットしても直りません。使用OS：mac OS Sequoia（バージョン15.3.2）
Illustratorのバージョン：29.4The direct selection tool is not working properly.
When “Snap to Grid” is enabled, clicking on an edge or anchor point of an object that does not follow the grid will not select it correctly. Also, regarding clipping masks, even if “snap to grid” is disabled, the edge or anchor point cannot be selected.
This troubling event had not occurred before. Resetting the preferences does not fix the problem.OS: mac OS Sequoia (ver.15.3.2)
Illustrator: ver.29.44 votes -
Swatch Info renders a saved tint as yet another copy of the main global color
The feature doesn't work correctly with tints for global colors.
When a new tint of a global color is saved into Swatches, it gets displayed as an un-tinted one by Swatch Info, as the image shows.4 votes -
Images within opacity masks shift
When using multiple opacity masks in a file in an earlier version, including 29.31. Opening it in illustrator 29.4 almost all the images used for the masks are repositioned to the center of the page.
4 votesThe team can replicate the problem and intends to fix it
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Swatches Info doesn’t work for the only swatch selected
If you only have 1 swatch selected you can’t create a Swatches Info from the Swatches panel’s menu. The only way to make it work is to make it 2 colors, select them and create the object, and then remove the unneeded color card from it manually.
4 votes
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