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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Illustrator on Mac, updated to Ventura. Freeform gradients are not showing up in saved PDF

    Hi, i just updated to Ventura. My company invoice banner has a freeform gradient that isn't showing up.
    It shows up in adobe acrobat, not in preview. However when i sent it as a trial to a friend on whatsapp via the desktop app, the gradient showed up. On the phone in the whatsapp app it doesnt. This discrepancy is highly frustrating.

    4 votes
    6 comments  ·  Gradients  ·  Admin →
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  2. Blend snaps back when you move an object

    When you move one of the objects after having created a blend, the new position doesn't stay. Instead the blend snaps back and the outline of the object stays in the new position. Described in this thread with videos:
    https://community.adobe.com/t5/illustrator-discussions/blend-tool-object-snaps-back-to-original-position/m-p/13312720#M341688

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. SVG import: font-weight and font-style not always applied to tspan elements

    font-weight and font-style not always applied to tspan elements

    Use the following steps to reproduce the issue:
    1. download attached AIbugreport.txt file
    2. replace .txt with.svg (unable to load an SVG file)
    3. import the file to Adobe Illustrator
    4. open this file in Google Chrome (or any other browser) to visually see the difference

    Actuall result: Google Chrome: "quick" is bold; "over" is italic. Adobe Illustrator: Styles are not applied to these words.

    Expected result: Google Chrome: "quick" is bold; "over" is italic. Adobe Illustrator: "quick" is bold; "over" is italic

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Voreinstellungen fehlerhaft dargestellt

    Hallo!

    Meine Voreinstellungen erscheinen fehlerhaft. Es wird nur ein kleines Fenster geöffnet und ich kann nichts wirklich erkennen, auswählen oder ändern.

    Gibt es Lösungen dazu?

    Gruß, Anna

    4 votes
    2 comments  ·  User Interface  ·  Admin →
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  5. On Opening, Illustrator can't read linked files and adds multiple copies of linked images

    On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.

    This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.

    Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.

    4 votes
    1 comment  ·  Images, Links  ·  Admin →
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  6. Illustrator keeps stealing focus when opening documents in background...

    When selecting a lot of files in windows and then opening them in AI, for every document that opens, AI takes the focus away from whatever I am doing in the background. This is very annoying. Please fix.

    4 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  7. 環境設定の変更ができません

    バージョン26.5

    9/12アップデート。
    環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

    4 votes
    0 comments  ·  Other...  ·  Admin →
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    PCM Miyuki responded

    西名慧美 さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

    ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

    お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  8. URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555

    Adobe Tech Support was unable to resolve.

    This was not a problem in the prior release of 26.6 before .555

    When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].

    This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    4 votes
    4 comments  ·  Other...  ·  Admin →
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  10. Toggling Layer Visibility Causes Hang

    Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my…

    4 votes
    0 comments  ·  Layers  ·  Admin →
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  11. Align to Center fails on imported .AI file, continuously moves right

    Mac OS Monterey 12.4
    Intel Core i5
    Adobe Illustrator (desktop) 26.3.1

    When I use the align panel or the toolbar to align the Great Seal of California, an imported .AI file, to the center of the artboard, it instead moves a number of pixels to the right. After multiple attempts, it moves to the edge of the artboard. This error does not affect other assets in the document. The error persists when switching from "align to artboard" to "align to selection".

    See attached file.

    4 votes
    1 comment  ·  Align, Distribute  ·  Admin →
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  12. Repeat Grid messes up variable width strokes

    When the artwork contains asymmetrical variable width strokes, those are converted to symmetrical variable width strokes when a Repeat grid is applied with mirroring.

    4 votes
    0 comments  ·  Repeats  ·  Admin →
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  13. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. SVG Export - Style Tag (Angled Apostrophe) Issue

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See…

    4 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  15. Add Anchor Points adds sharp points on smooth curves (and converts smooths to sharps)

    If I have an circle with 4 smooth points and use Add Anchor Points command to add points to it, all new four point become sharp instead of smooth.

    Also, there are reports that Ai also convert original smooth points to sharp also, and this behaviour differs from platform to platform.
    Here is the link to the Twitter thread: https://twitter.com/onthehead/status/1516964920385961985

    4 votes
    0 comments  ·  Tools  ·  Admin →
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  16. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

    4 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

    4 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  18. Actions do not save SVG options

    Actions do not save the SVG Options for future use. I deselect Responsive and when I go back to the action at a later date the box is checked.

    Please save the options in Actions.

    4 votes
    0 comments  ·  Actions  ·  Admin →
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  19. このファイルを部分的にしか読み取ることができませんでした

    Win10HomeEdition

    規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。

    開くと実際に一部要素しか表示されません。

    もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
    最新verにアップロードしても同じ状況です。

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  20. IUStringUnitsToAIReal doesn't recognize comma as decimal separator

    std::string input_ = "1,5"; // From Adobe header: The string to convert, which uses the localized international utilities (IU) decimal separator.
    AIReal n;
    sAIUser->IUStringUnitsToAIReal(ai::UnicodeString(input_), &n);

    This function interprets the text "1,5" as "15" even when the locale is set to a country where the system uses a comma decimal separator. Related functions IUStringToAIReal recognizes the comma, though.

    4 votes
    0 comments  ·  SDK and Scripting  ·  Admin →
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