8239 results found

1. Changing text spacing duplicates text and makes other object glitch

   There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Text Formatting Bug

   Adobe Illustrator 22.1 (64-bit)

   Typing text within a single text box that requires different font styles formatting.

   While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.

   But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out and then go back and format the text accordingly. Very frustrating for workflow.

   Adobe Illustrator 22.1 (64-bit)

   Typing text within a single text box that requires different font styles formatting.

   While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.

   But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out… more

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   Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Artboard Tool button crashes Illustrator

   I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

   Every time I click the artboard button Illustrator crashes.

   I'm using a 2017 iMac
   Illustrator version 22.0.1

   I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

   No one had posted a solution in the forum.

   I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.

   However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.

   I suppose deleting my personal settings again might make it work, but I really don't have time to screw around restoring my settings every day.

   This has been a known issue (according to the forums) since October 2017!

   5 months!

   What legitimate software company lets a major issue like this go unsolved for 5 months?

   I'm very unimpressed.

   I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

   Every time I click the artboard button Illustrator crashes.

   I'm using a 2017 iMac
   Illustrator version 22.0.1

   I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

   No one had posted a solution in the forum.

   I spent a while on Adobe's website searching for the appropriate phone… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. The Operation cannot complete because of an unknown error. [x!fd]

   This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file back to version 8 the new Illustrator wont open it. so I now need a previous version of Illustrator just to save back to Illustrator 8. I attached a simple file for you to look at that gives this issue.

   This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Slow doing anything.

   When I open the program, everything is going and moving fast, after awhile it gets really slow!
   I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
   With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

   4 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Character panel (the section in Properties) doesn´t change fonts name

   AI version: last one, 22.0.1
   I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Illustrator CC 22.0.1 Type Anti-Aliasing Issue

   Illustrator CC 22.0.1 Type Anti-Aliasing Issue

   1. The dropdown menu in the type window for anti-aliasing options is disabled seemingly at random.
   

   1. The anti-aliasing dropdown menu in the type window allows me to designate a render setting to one type selection however, this setting also seemingly applies to all type on the document (i.e. I cannot apply "Sharp" to one text block and "Strong" to another).
   4 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Not sure this still happens with the latest builds. Can you check if this is still a problem?

8. Issues with changing tint by typing in % value and hitting Return key

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6

   As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. cant copy text from illustrator and paste to indesign

   When I attempt to copy selected text characters (not the object) and paste in Indesign, I get outlined characters. I have to go through TextEdit, or any other place I can paste text, then copy it again to get text that will paste in Indesign as characters.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest version of Illustrator and InDesign have better handling of the buffer contents now. A selection of text at character level from Illustrator now gets copied and pasted fine in Indesign.

   Please check if it works for you now and comment back.

10. Arrow keys are not working since I updated to Illustrator 2018

    Was able to click the arrow key, up down or side one, since forever, and now the shapes, type objects, photos, etc... do not move. Clearly the arrow keys are not working... and only since I updated to 2018.

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    Request to Contact Support  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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11. Align function not working properly in Illustrator CC 2017

    I don't know what category this goes into because I'm not a developer. You could at least provide categories for users instead of for developers. Your program is extremely frustrating to use. It's not designed to be very user friendly. I wish Macromedia Freehand were still around, because I would be using it instead of Illustrator. I have an alignment error that happens when I select all and then use the "align to horizontal center" and "align to vertical center". I have complained about this before and no one replied to it. Since I am paying monthly for access to this "supposed high level" program, it would be nice if it actually worked the way it's supposed to. You charge people access fees when you still don't have the program perfected. We should be charging you for helping you fix it instead.

    I don't know what category this goes into because I'm not a developer. You could at least provide categories for users instead of for developers. Your program is extremely frustrating to use. It's not designed to be very user friendly. I wish Macromedia Freehand were still around, because I would be using it instead of Illustrator. I have an alignment error that happens when I select all and then use the "align to horizontal center" and "align to vertical center". I have complained about this before and no one replied to it. Since I am paying monthly for access to… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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12. Custom Views, unlocking layers

    "Custom Views unlocking layers"
    Hi, I found something that I believe that wasn't supposed to work that way. I made a "Process" describing what's happening, but my point here is that I didn't expect the Views Feature to unlock layers, I thought it was only supposed to change the Zoom and view location.
    Process:
    1- Create a New view with everything unlocked
    2- Lock some Layers.
    3- Activate your view.

    Result: Everything gets unlocked

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Export As SVG with 0 decimals fails in handling closed bezier curves

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom path with the pen tool, click on the first point to close it
    - Choose File > Export for Screens…
    - In the ‘Formats’ section choose SVG
    - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
    - In the left-hand column select ‘SVG’
    - In the ‘Decimal’ input field type ‘0’
    - Hit “Save Settings”
    - Hit “Export Artboard”

    As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

    Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

    So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

    Thanks for fixing.

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Selecting text with triple-click and navigating it with Cmd-arrows

    Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

    Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

    Triple clicking now selects from Paragraph return to Paragraph return.
    This is definitely a BUG.

    Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

    You can copy the hidden paragraph return and search for this. The search field will show a blank space, not the standard ^p that is the common notation. So the search can work.

    Now, not having a Find shortcut for a Paragraph return, but the little used Forced Line Break is shortsighted as InDesign Does.

    Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

    Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

    Triple clicking now selects from Paragraph return to Paragraph return.
    This is definitely a BUG.

    Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

    You can copy the hidden paragraph return and search for this. The search field will… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Opacity section in Properties Panel does not inform about blend modes

    If there is a blending effect applied in the opacity settings the properties panel does not reflect the blending mode. You have to click on the appearance panel or opacity to see if one is applied. Took me a few minutes to trouble shoot why an element was not visible. It would be nice if buried settings would show up if selected in the properties panel since it was designed to make the interface more simple.

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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16. Magic Wand tool in my illustrator doesn't work.

    Magic Wand tool is not working. What will I do?

    4 votes

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17. as if the shift key is stuck (all functions and operations)

    After installing the new version, when in Illustrator, shift key has to be held down or things don't work. It's as if the shift key is pressed and I have to press it to release it, if you know what I mean. If I try to select a new tool and click it in the tool panel - nothing happens. If I hit the shift key and do the same again - works fine.

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    Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. This is ******* disgusting, what an adobe doing

    The program dosnt save the preferences units, always take the new files in ******* pt!!!!!!!!!!!! i dont use pt!!!!!!!!!!
    The program forgot everything!!!!! units preferences all time... why?

    4 votes

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    1 comment  ·  Delete…  ·  Admin →
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19. Vectors disappearing

    When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. CC降存CS3工作區域不見

    自升級為CC2018後，將檔案降存為CS3版本後，再開啟CS3版的檔案時，原本的工作區域會只剩下工作區域1，其他都只剩工作區域參考線，這是以前未出現的問題。
    1)而後嘗試改回CC2017還是有一樣的問題。
    2)CC2018降存CS6並無此問題。

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.