Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
987 results found
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Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.…
4 votes -
hand tool missing
the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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File menu and dialogue boxes black/invisible
Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.
I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of…
4 votes -
Keyboard shortcut for Object > Path > Offset Path gets lost and the command is missing in Keyboard Shortcuts dialog
I use Offset Path a lot in my work, so I have set a keyboard shortcut for it — Cmd+Shift+Å. This has worked always, until now.
Now I cant even see the Object > Path > Offset Path in Keyboard Shortcuts dialog. Still I see that this function has a shortcut, but not the one I have set. See pictures.
Now I noticed, that system changes the keyboard setting that I've made to Effect > Path > Offset Path.
Is thee a way around, or is this something that I'll need to wait to be fixed?
4 votes -
Both Basic and Advanced toolbars are displayed at once
Suddenly I have two toolbars?
I have no clue what might have let to this. Photoshop and InDesign are open too.Screenshot attached.
4 votes -
Rotation too easily happens! Screws up resizing and selecting.
This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.
4 votes -
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
4 votes -
Basic or Advanced setting for toolbar does not work everytime I open Illustrator.
Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
Tool Menus Errors: Tool menus click through into the tool options below them.
Tool Menu Interface Errors:
I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
Am using the latest Illustrator on Win10. See…4 votes -
Cannot view 150% zoom level
- Illustrator CC 20.1 (64-bit); Windows 10-64
- Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
- Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
- Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
4 votesA sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Ungroup hotkey does not work
'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.
4 votes -
Tabs captions are missing, Home screen is visible through the hole
Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Problems with text, bounding box, selections, scaling and more
Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,
I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Color Themes panel becomes blank and unresponsive
The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".
Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.
I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.…
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Files don’t get displayed when opened or displayed corrupted with Application Frame enabled
These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.
The problem:
When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
Mac Pro macOS 10.12.6, Illustrator 22.14 votesHi,
We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?
Thanks
Anish -
Custom Views, unlocking layers
"Custom Views unlocking layers"
Hi, I found something that I believe that wasn't supposed to work that way. I made a "Process" describing what's happening, but my point here is that I didn't expect the Views Feature to unlock layers, I thought it was only supposed to change the Zoom and view location.
Process:
1- Create a New view with everything unlocked
2- Lock some Layers.
3- Activate your view.Result: Everything gets unlocked
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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as if the shift key is stuck (all functions and operations)
After installing the new version, when in Illustrator, shift key has to be held down or things don't work. It's as if the shift key is pressed and I have to press it to release it, if you know what I mean. If I try to select a new tool and click it in the tool panel - nothing happens. If I hit the shift key and do the same again - works fine.
4 votes -
Vectors disappearing
When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.
4 votes -
Tools panel always in 2 colmun mode
Whenever I start Illustrator the Tools Panel is always in 2 columns mode, regardless of how it was when I last closed the application. I much prefer the 1 column mode so I have to change it every time.
Strangely this bug no longer happens if the "Show the Start Workspace when no documents are open" is enabled. Trouble is, I want it disabled that since makes Illustrator start faster.
4 votes
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