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Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).

You can see a video of the behaviour attached below.

1. Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
2. Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
3. Expected Result: Shift-selecting the nearby object or scaling the selected object.
4. Actual Result: The current object goes into rotate mode.


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Chris Phillips shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Raghuveer Singh [10:04 AM]

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you.


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  • Carl commented  ·   ·  Flag as inappropriate

    I have a problem that's related to this. I can't rotate small objects at all. I have to zoom in until the bounding box shows all eight handles on the bounding box. If the objects are small I only see the four corner handles on the bounding box and can't rotate it.

  • Anonymous commented  ·   ·  Flag as inappropriate

    can't select multple items. Can't scale with key commands and wacom swipe. Can't stop the twirling. Can't stop yelling at my computer.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I commented below on June 13. I've noticed that the problem occurs when the shape is a standard shape, like a circle, square etc as opposed to one drawn with the pen tool. I have attached a video which shows an example of this. I'm sure is related to using a Wacom pen tablet.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am also still having this problem even though I've updated my Illustrator today to the latest version. Can't believe the problem has been going on so long - it must be years now! Really, really frustrating when you use Illustrator on a daily basis.

    I am using a Wacom Bamboo CTH-460 tablet, Mac High Sierra version 10.13.6 and Illustrator version 23.0.4.

  • Gid commented  ·   ·  Flag as inappropriate

    This is driving me mad right now. I don't notice it much with a mouse, but with a wacom it's horrible.

    I'm going to look up how to turn off the noob rotate handle anyway. Unfortunately I think that also turns off the rounded corners widget (which can at times also be annoying). I'll just use the r key when I need to rotate until this is fixed.

  • brian stokes commented  ·   ·  Flag as inappropriate

    Adobe says, "F*ck you. You're going to keep paying us and you'll take whatever garbage we want to give you."

  • erwin commented  ·   ·  Flag as inappropriate

    Still not fixed and very annoying!!
    I have to zoom-in every time I want to 'move' or 'scale' an object, Illustrator just want me to rotate... rotate.... rotate... it drives me crazy and ruins my workflow!!

    Adobe how long do we have to wait for a fix and keep paying in the meanwhile??

  • Rombout Versluijs commented  ·   ·  Flag as inappropriate

    Its not the selecting Tolerance btw which is causing this, that works just fine. Its the Bounding Box tolerance. Its way to high and is funky. It seems Rotation functionality is priorised above other functions.

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