Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
1. Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
2. Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
3. Expected Result: Shift-selecting the nearby object or scaling the selected object.
4. Actual Result: The current object goes into rotate mode.
Raghuveer Singh [10:04 AM]
Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you.
I have a problem that's related to this. I can't rotate small objects at all. I have to zoom in until the bounding box shows all eight handles on the bounding box. If the objects are small I only see the four corner handles on the bounding box and can't rotate it.
can't select multple items. Can't scale with key commands and wacom swipe. Can't stop the twirling. Can't stop yelling at my computer.
I commented below on June 13. I've noticed that the problem occurs when the shape is a standard shape, like a circle, square etc as opposed to one drawn with the pen tool. I have attached a video which shows an example of this. I'm sure is related to using a Wacom pen tablet.
After the illustrator update (23.0.4) it seems to get some better. But still the annoying problem occurs.
But I'm very sure now it is caused by the combination Wacom-Illustrator! I upload two screen recordings
one "Trying to scale an object with a mouse" and one "Trying to scale an object with a Wacom pen"
I am also still having this problem even though I've updated my Illustrator today to the latest version. Can't believe the problem has been going on so long - it must be years now! Really, really frustrating when you use Illustrator on a daily basis.
I am using a Wacom Bamboo CTH-460 tablet, Mac High Sierra version 10.13.6 and Illustrator version 23.0.4.
This is driving me mad right now. I don't notice it much with a mouse, but with a wacom it's horrible.
I'm going to look up how to turn off the noob rotate handle anyway. Unfortunately I think that also turns off the rounded corners widget (which can at times also be annoying). I'll just use the r key when I need to rotate until this is fixed.
Still an issue and very frustrating!
This is a VERY annoying problem. Are you going to fix it?
J. Patiño commented
How much time will it take to fix it? This is still an issue!
how many more votes do you need to fix it.
Kyle Dettman commented
Same here. Massively annoying and causing me to waste so much time.
brian stokes commented
Adobe says, "F*ck you. You're going to keep paying us and you'll take whatever garbage we want to give you."
Still not fixed and very annoying!!
I have to zoom-in every time I want to 'move' or 'scale' an object, Illustrator just want me to rotate... rotate.... rotate... it drives me crazy and ruins my workflow!!
Adobe how long do we have to wait for a fix and keep paying in the meanwhile??
Victor Swarovski commented
Same here! Very annoying, please fix!
I Have the same problem, it drives me mad!
not fixed until today. it is annoying.
Leanna Hanson commented
Nope. Not fixed.
Leonardo Sulzbach commented
Rombout Versluijs commented
Its not the selecting Tolerance btw which is causing this, that works just fine. Its the Bounding Box tolerance. Its way to high and is funky. It seems Rotation functionality is priorised above other functions.
Rombout Versluijs commented
Why state thats its fixed while its not. Did the admin actually check the issue him self??