942 results found

1. Input boxes handle keypresses inconsistently

   This is an intermittent bug.

   When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.

   Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.

   I've attached a gif of some of the behaviour, but it's hard to catch the error when I'm recording the screen, so couldn't display the missing character case.

   This is an intermittent bug.

   When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.

   Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.

   I've attached a… more

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2. exporting svg

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.

   Regards,

   Ed Boon
   Visioned.net

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

3. Submenu don't work

   1. Illustrator CC 2017.1.0 (64bit)
      Windows 8.1 2013 microsoft
      Asus 64x

   2. Ctl + N or File> New Document

   3. creation of a new document

   4. does not work nothing happend

   And no drop down menu for the Tools are visible :
   - Direct selection (A)
   - Pen (P)
   -Text (T)
   - Stroke (Maj+ T)
   - Rectangle (M)
   - P
   - Maj + N
   - Maj + E
   -... all with a sub menu

   No tools are visible

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Sluggish tool bar

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option key. After just fiddling with a few combinations it works but not at first, every time/

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option… more

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5. Appearance pallet, 2 top stacks always expand, after use Type Tool

   Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

   Steps:
   1. Open Illustrator, new document
   2. Open Appearance Palette (Shift+F6)
   3. Collapse all stacks in Appearance Palette (if they expanded)
   4. Choose Type Tool
   5. Use Type Tool in any place of document
   6. ESC and Click any place of document

   Expected result:
   Appearance Palette Stacks remain minimized (folded)

   Actual result:
   2 top Appearance Palette Stacks are expand (unfolded)

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6. Object Type Indicator doesn't know groups

   Why is it that when a group is selected, the Object Type Indicator doesn’t call it a group?

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7. pathfinder, file sizes, interface changes

   case # 018 9255 921
   Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

   When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

   CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me have to revert to using CS6 to finish project.

   File size: I am noticing that relartively simple vector that would have been a few KB, maybe a couple hundred KB, are frequently saving at 1 or more MB.

   Why are the files so large?

   I called this in today, but the level 1 customer support person wasn't very helpful, and Indian accent didn't improve the situation.

   I am also having numerous problems with changes in basic interface between CS6 and CC 2017.

   The overall effect being that, functionally, CC 2017 is a substantial downgrade from CS6.

   Are there any good intros or primers on transitioning and dealing with interface changes?

   case # 018 9255 921
   Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

   When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

   CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me… more

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8. Resize handles offset from selection

   For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

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9. Gradient Window is bugged when fixed to the sidebar

   When the windows is fixed to the sidebar it is not working propertly.
   When its not fixed, it works fine.

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10. Application Frame & Tabs bar

    Often when opening a file & launching the application the tabs bar is inactive as you can see in the attachment.
    Disabling the application frame "fixes" it... but still, it's irritating.

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11. Essentials Classic Workspace is missing

    I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Jim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.

    If you are still missing it, please comment back.

12. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

    Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

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    Added To Backlog  ·  Ashutosh Chaturvedi responded

    We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

13. Right click on layers + Layer group shortcut don't work

    Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

    Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

    I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

    I expected it wouldn't last the entire day.
    Well ... I expected this bug to have been fixed years ago (since Googling on similar bugs give posts dating back to 2015)... but Adobe seems to rather add bug-sensitive features nobady asked for than resolve existing bugs.

    Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

    Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

    I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

    I expected it wouldn't last the entire day.
    Well ... I expected this… more

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14. Illustator CC 2019 is low res!

    Illustator CC 2019 is low res! All icons big.
    Not InDesign though

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15. The position of the right-click menu doesn't match the 4K screen (200% scale)

    Illustrator version: 22.1 (64-bit)

    When right click in the document, the position where the menu appears is incorrect.
    If the mouse cursor is closer to the top-left corner of the screen, the menu position is closer to the cursor.
    If the mouse cursor is farther from the top-left corner of the screen, the offset between the cursor and the menu position and is greater.

    Please see my screen record for details: https://youtu.be/KY_9y_SuCCk

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Digidea,

    Can you please verify the same on the latest version of AI ie. 23.0 released on 15th Oct 2018?

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

16. Close, Save and Quit File Menu options are invisible

    After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Missing Keyboard shortcut

    Mac OS High Sierra 10.13.6.
    Version 23.0
    ”Sentence case” shortcut still missing from ”Keyboard Shortcuts” palette. And I don't have ”¥” letter on my (Finnish) Keyboard.

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20. 文字化け

    ver. 22.1, macOS 10.14 (Mojave)

    添付のスクリーンショットのように検索の部分の文字列が文字化けします。

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.