Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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Pasted artwork does not remember sublayers
When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.
36 votesHi All,
Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
.AI an d XD files not opened by default on Windows 10
Ashutosh Chaturvedi, sorry but one of your issues is not totally fixed, you have many users who are waiting for an answer for the .ai an wd files wich are supposed to by opened by default by thèse two softwares by double-clicking. This issue is not fixed on Windows 10. Thank you for your time and you answer ASAP.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/
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Illustrator issues, SVG only?
When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.
2 votes -
2 votes
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Artboard 2 unnecessary
Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.
4 votes -
Art file and screen?
When i open a art file the screen is black and the art work is locked?!
2 votes -
Undo Button Goes Back Too Many Steps
Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.
10 votes -
File Not Rendering From Cold Start
Opening an illustrator file while Illustrator is closed will load Illustrator as normal but won't render the file once its loaded. The file is open but refuses to show with only the Recent files/New file screen showing, but with all the UI for a working file.
Only way to gain access is to force quit Illustrator and load it without opening a file.
1 vote -
B5 Template Size incorrect
B5 paper size should be 176mm x 250mm instead of 182mm x 257mm.
This problem have been circulated in other forum for years.
But it still hasn't been fix in CC2018 as well.6 votes -
Currently selected artboard not automatically highlighted as per normal
Running Mac 10.13.6 and AI 22.1
In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.
In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…
2 votesPlease confirm if this bug does not longer happens in the latest versions of Illustrator.
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Changing default units reverts back on relaunch / restart
I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.
27 votes -
Zoom differs when overprint preview is off..
When overprint preview is off magnify is from center point when overprint preview is on magnify is a area box. wth!?
2 votes -
Illustrator will not let me align my art manually
I am working a normal piece(s) of art. I did one exactly like this yesterday on the same artboards, different client. I am unable to manually align the art to the artboard or the bleed guides as shown first image. I decided to shutdown Illustrator and the PC and then start them again. When opened I tried to move the art again and it still will not let me align the art. I disposed of the art on the artboard. Opened the clients art, copied it and pasted it in my layers to the artboard. Again I tried to manually…
1 vote -
Phantom Artboard keeps appearing
After I have created multiple artboards, and click to rearrange them, I keep getting this phantom artboard that shows up. It doesn't seem to be an actual artboard - I cannot select it with the artboard selection tool, and it doesn't show up on the artboard list, but it's there, being annoying visually, and since I can't select it, I can't figure out how to make it go away. I've tried to close and reopen the file, as well as the program. The only thing that has made it go away is to recreate the artboards in a new file…
1 vote -
I am not able to create a new document, the dialog is blank
I am not able to create a new document, the dialog is blank
39 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Grey blocks trailing
Using Mac OS Mojave
Version 10.14.1When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.
1 vote -
Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom
In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)
The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!
So, basically, it's…
2 votes -
Object mirrored and reflected in the background, macOS Mojave 10.14.1
I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.
1 vote -
Artboard selection bugs in Illustrator CC 2018
There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Guides, Rulers and Artboards Bug
In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.
3 votes
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