8171 results found

1. Type on path tool, cannot flip to inside the path

   Illustrator Beta 25.3 265@236190

   MacBook Pro (15-inch, 2019) macOS Big Sur v. 11.2.3, 32mg memory, 2.3GHz 8-core Intel Core i9, Radeon Pro 560X 4 GB Intel UHD Graphics 630 1536 MB

   Created a circle, attempting to use type on path tool, works find to place type outside circle, cannot drag the type inside the circle to be at the bottom. Shows there when I click and drag but when I release it places the text on the outside of the circle in a different location.

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   Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Paintbrush tool stops working while drawing - 100% GPU usage

   Using the paintbrush tool, when drawing a continous shape/line, it stops drawing after a little while, even if I keep the pen pressed, or mouse button (same result).

   If I use the GPU rendering/viewing mode, the GPU usage keep climbing if I keep drawing, until it reaches 100% GPU usage and stops working. And that is on a RTX 3090. On CPU view mode, it stops way sooner/faster, after 3 seconds almost. As soon as I let go and stop drawing, it completes the shape, but only up until the point that it stopped drawing.

   Video attached with the problem.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. Get familiar pop over on Mac, comes up blank with no buttons to close.

   Have seen this on the most recent two updates for Illustrator - currently on 25.3.1.

   The help pop up loses its buttons and cannot be dismissed. Have to quit.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. Artboard size doesn’t match the trim box in Acrobat

   This file has an artboard size of 10mm in Illustrator, yet when opened in Acrobat the trim box shows as 10.283mm rather than 10mm. Why is this?

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Transparency mask not refreshing

   I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.

   5 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. can't highlight dimensions

   Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.

   9 votes

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Kerning Issues with latest update

   The last Illustrator update has caused havoc with all of my type placement for files saved under the previous version. I tried to change color modes for a project and all of my text shifted (different now between the digital and print versions). This would seem to be a bug; the kerning gets super tight and some of the empty spaces (just the space character) all but disappear, compacting words together. This is happening all files I've tested with and on a system running Windows 10 (not sure if the same issue exists on Mac environments). Is this something that's expected to be addressed soon?

   The last Illustrator update has caused havoc with all of my type placement for files saved under the previous version. I tried to change color modes for a project and all of my text shifted (different now between the digital and print versions). This would seem to be a bug; the kerning gets super tight and some of the empty spaces (just the space character) all but disappear, compacting words together. This is happening all files I've tested with and on a system running Windows 10 (not sure if the same issue exists on Mac environments). Is this something that's… more

   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. 画像トレース中に設定値を変えながら調整中にソフトが落ちる(v 25.3.1)

   画像トレース中に設定値を変えながら調整中にソフトが落ちる。
   2〜3回目の変更でほぼ必ず。
   v 25.3.1においての現象。
   v 25.2.3以前では大丈夫。よく使う機能なのでアップデートできない。

   1 vote

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。

   コメントにてご回答いただいた情報をもとに、最新版「ver.26.2.1」での検証も行いましたが、クラッシュ現象が再現できませんでした。

   最新版でも再現するようでしたら、お手数をおかけしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

9. Exported ai files cannot be saved again

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute] section.
   2. Open the exported ai file in Illustrator, edit it in some way, and save it.

   Actual Result:
   Illustrator will not be able to save the document and nothing will happen. The file name displayed in the window is still marked with *. When I close the document, it asks me if I want to save it, but I cannot save it.

   Expected Result:
   The document will be saved.

   Any Workarounds:
   • Save the document manually, without going through any scripts or actions.

   Similar report:
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   Code to execute:
   ```
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;
   ```

   The following is in Japanese>

   書き出したaiファイルが2度と保存できない

   【説明】
   スクリプトまたはアクション経由でaiファイルを書き出すと，書き出したaiファイルは［保存］［別名で保存］［複製を保存］ができなくなる。

   • compatibilityにILLUSTRATOR11かそれ以下，saveMultipleArtboardsにtrueを指定する
   • ILLUSTRATOR12以上またはsaveMultipleArtboardsがfalseの場合この問題は発生しない
   • 元となるaiファイルのバージョンは動作に関係しない
   • ExtendScriptでもAppleScriptでも起こる

   【動作環境】
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)〜2021(25.2.3)

   【再現手順】
   1. 適当なaiファイルを開き，【実行するコード】項目のスクリプトを実行する
   2. 書き出されたaiファイルをIllustratorで開き，何か編集をして保存する

   【実際に起こる動作】
   Illustratorは書類を保存できず何も起こらない。ウインドウに表示されたファイル名には*がついたままでいる。書類を閉じると保存するかどうか尋ねられるが，保存はできない。

   【期待する動作】
   書類が保存される。

   【回避策】
   • スクリプトやアクションを経由せず，手作業で保存する

   【よく似た報告】
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   【実行するコード】
   ```
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;
   ```

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute] section.
   2.… more

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   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Corner Rounding Errors: Rounding more than the selected corners

    1) Mac OS 10.15.6 / Adobe Illustrator 24.3

    2) Selected only the upper corners on this piece of artwork. Adding a corner round to them.

    3) I expect corner round to be applied only to the selected corners.

    4) Illustrator is changing the curve of the lower left and lower right larger exterior curves. (You can see the original artwork underneath in Cyan... only the upper 6 corners of the "w" were supposed to be effected). This is happening on many other pieces of art that I'm currently working on as well.

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    14 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. Save document popup does not correspond to the current document

    When closing a document that is not the current working document, the save dialog pops up but the only the currently active document is shown making it difficult to see which document the save dialog refers to. This is handled correctly in Photoshop but not Illustrator

    Repro:

    1. Open Illustrator

    2. Create two new documents

    3. With the type tool write on the empty artboard of the first untitled doc "Important work"

    4. Click on the document tab for the second untitled document and with the type tool write on the empty artboard "Useless garbage"

    5. While viewing the 'Useless garbage' doc, click on the close X of the other document tab.

    6. Observe the save popup asking if you want to save changes to the file and notice that the document shown behind the pop up shows 'Useless garbage'

    7. Click 'No' on the save popup

    Result: You have now lost 'Important Work'

    Repeat the same steps in photoshop and notice that when closing the background document the view changes to the relevant window allowing you to see the document that you are about to save or discard.

    When closing a document that is not the current working document, the save dialog pops up but the only the currently active document is shown making it difficult to see which document the save dialog refers to. This is handled correctly in Photoshop but not Illustrator

    Repro:

    1. Open Illustrator

    2. Create two new documents

    3. With the type tool write on the empty artboard of the first untitled doc "Important work"

    4. Click on the document tab for the second untitled document and with the type tool write on the empty artboard "Useless garbage"

    5. While viewing the 'Useless garbage' doc, click on the… more

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Editing a symbol doesn't stay in-place and keeps artboards visible

    1) Editing symbols in place doesn't stay "in place"
    When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.

    2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly assigned to some place among all the various artboards being used in the document. So it may cross several artboards, no artboards, or part artboard and part no artboard. Symbols should have no artboard context at all and be displayed on an entirely white field. There is no meaning to a symbol being contained or not contained within a single artboard, to say nothing of it spanning more than one.

    1) Editing symbols in place doesn't stay "in place"
    When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.

    2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly… more

    4 votes

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    2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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13. Colors Being Displayed Differently than in Color Picker

    I just decided to update to AI 2021, bad idea... I was working on a file and I realized that the color had changed from the original dark blue to a purple color. I do not know what happened, but I know it must have to do with the update because it happened right after this.

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    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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15. Blue Help window covers controls

    This blue help box (empty) covers controls and i cannot get rid of it.

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Colours changing in pattens/ brushes and symbols when copy and pasting within and between documents

    I am copying cads with certain fills, brushes or symbols. When pasted back into the same document or into another document the colours are changing completely.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Colors not displaying correctly in Illustrator 25.2.1

    Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.

    Mac Big Sur 11.2.3 Illustrator 25.2.1

    I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. 角丸長方形ツールの高さ変更

    ・Mac OS10.15.7 Catalina
    ・Illustrator25.2.3

    角丸長方形ツールで描画後、選択ツールで高さを変更できない。
    幅の変更や回転は可能。
    プロパティから高さ（H）の入力での変更もできるが、選択ツールでのダイレクトなサイズ変更（高さ）ができない。

    1 vote

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「選択ツールで高さを変更できない」という現象ですが、最新バージョン「Illustrator 2021 (ver.25.4.1)」の Mac & Win OS ともに正しく動作しています。

    選択ツールでバウンディングボックスの上辺、または下辺のハンドルをドラッグしての高さ変更の操作でよろしいでしょうか？

    アプリの再起動、またマシンの再起動をしても再現するようでしたら、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    以上、よろしくお願いいたします。

    Illustrator チーム

19. Placing/opening/importing DXF broken in Illustrator 2021

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF come in as a blank page.

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF… more
    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Illustrator 25.2.1 zoom doesn't work correctly after import files

    After you import any tipe of file into the program a bug occurs modifying the use of the zoom tool so is impossible make a gradual zoom because a box like a "selection box" is created that brings the zoom to a very high percentage.
    It is also no longer possible to zoom out.
    This bug ONLY occurs if you import an external file into Illustrator and it won't fix it by deleting it or restarting the program.

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    1 vote

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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