Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8128 results found
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Discard white overprint is disabled when background save is enabled
- version 24.x
- Windows and macOS
- background save enabled
At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-20263 votes -
1 vote
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Inconsistent color
With the new CC update, I can't calibrate colour across apps using Color Settings in Bridge. This started happening often on the previous release, but I was able to fix it by resetting this in Bridge. Now, it doesn't work. See attached – same Pantone colour (50% of Pantone Bridge 7500) in InDesign and Illustrator. The InDesign is accurate; Illustrator is not. Nothing I do seems to help. I may revert to older Bridge and Photoshop until you sort this out.
2 votes -
AI loses GPU support when using rulers or accessing grouped elements
Hello @ Adobe!
Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…4 votes -
smart guides not working in clipping mask
I have had this problem for probably the last 3 versions or more ... but generally, when I've masked a number of objects inside of a clipping mask, then double-click to edit the contents inside the clipping mask, smart guides no longer function. Or, more correctly, very occasionally they will, but generally not.
I always update to the latest versions of Illustrator. Currently I'm using 25.2.1
2 votes -
Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.
I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…
4 votes -
Cannot open cloud documents on another device
I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).…4 votes -
Shaping tool
Details of your operating system and version of Adobe Illustrator (desktop)
The steps you were taking when you experienced the issues - I attempted to use the tool, my workspace is in grey and was white, when I opened it. There is a cursor over the tool and nothing works
Your expected result to be able to select the tool and options.
Your actual result - nothing
[Optional] Upload your Illustrator file or a video3 votes -
Flickering Background on resume
Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video
3 votes -
作成したガイドレイヤーを削除すると、消えずに増える
- macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
- ガイドレイヤーが、通常のレイヤー同様に削除される。
- ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
1 vote製品フィードバックへのご協力ありがとうございます。
質問がございます。Illustrator にはガイドレイヤーという機能がございません。
検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
よろしくお願いいたします。Illustrator チーム
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Illustrator keeps shutting when I try to save my work and all of my work is lost.
It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.3 votes -
Illustrator CC 2020 Saving Unknown Error
Illustrator won't let me save my files. I've tried to open another new file to save my files and the same error has occurred unless I have the "Create PDF Compatible File" option turned off. I have never encountered this before and this is my first time encountering this problem.
3 votes -
No tools available
Mac OSX 11.4 (20F71). Illustrator 25.3.1
Very often when working in a document (either a new document or an existing document) the tool I am using will change to a crossed-through pencil and beep whenever I attempt to do anything. I have to restart the app, and this often does not restore the tools to a functioning state. This is incredibly annoying and renders Illustrator virtually useless.1 vote -
Export as SVG does not properly respect letter-spacing style on text
When saving as SVG, the exporter temperamentally interprets letter-spacing as either 0 (no style exported) or "1". E.g. within Illustrator I might set letter-spacing to 185, this would be exported as just "1" without a unit. Furthermore, if I open the file again, Illustrator interprets this as "90", and if I save again, the exporter exports without any letter-spacing.
2 votes -
when dragging guides it disappears, please fix it.
when dragging guides it disappears, please fix it.
Adobe illustrator 2021 v. 25.0
macOS Catalina7 votes -
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas.
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas, so nothing changes when proceeding through the practice steps. This causes confusion and wasted time because nothing was changing as if I was doing something wrong. I added a few screenshots to show some of the steps, and where the picture was already at the desired settings to complete the steps. Could this be fixed so that I am actually creating the image? I left my best contact email which is different from my business email linked to my account. I am using a Toshiba…
1 vote -
Save File Operation Failed
Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.
When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".
The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).
It's incredibly frustrating! Please help!
OSX Big Sur 11.0.1
Illustrator 25.0.1
5 votes -
Plugins Disappeared
after updating to version 25.1
the plugins in the "plugins folder"
don't Load up
when downgrade back to version 25.0.1
Its work fine5 votes -
Tiles documents, Fit in window shrinks right column of windows
If I tile a larger number of documents (50+), first I'd like the ability to fit all in their windows at once, but if I got through and do it one by one, the column of documents on the right shrink a little bit each time I fit any document in window. Doesn't seem to be any reason for this, and it reshapes all windows, slowing things down.
1 vote -
When saving as PDF, downsampling does not function for images that are part of a transparency mask
Windows 10 - Illustrator CC Desktop
How to create issue:
Place a linked image. Use linked image with another object to create a transparency mask. Save as PDF. Adjust downsampling options. View created PDF with a PDF viewer and see that the image did not get downsampled. Also, look at file size of created PDF.
Release the transparency mask and resave with all other variables identical to other saved file. Open the file in a PDF viewer and see that it is properly downsampled. Also, look at file size and see that it is smaller than the other created PDF.
1 vote
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