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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8117 results found

  1. Lost file even though the Automatic Save Recovery is on

    Windows 10. 64 bit.
    Illustratoir 25.2.0

    The PC crashed in the middle of working. And the file disappeared. I can see a link to the file in the Recent documents of Windows Explorer, and in Recuva.
    But no file found.

    What's happening? How can I find the missing file?
    TNX

    2 votes

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  2. パスの線(丸形線端)を分割・拡張すると端が切れる

    カーブしているパスの線(丸形線端)を分割・拡張すると端が切れます。

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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    Under Review  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題が再現できました。
    追跡調査を行います。

    情報のアップデートがありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  3. Beim Öffnen einer PDF werden Textzeilen in Pfade umgewandelt

    Meistens wenn ich eine PDF-Datei in Illustrator öffne, gibt es die Meldung, dass die Schrift in einen Pfad geändert wird. Jetzt habe ich herausgefunden, dass der Grund dafür ein Fehler mit Ligaturen ist. Wenn Ligaturen wie fl oder fi verwendet werden, kommt diese Meldung.
    Es scheint, dass Illustrator die speziellen Glyphen nicht erkennen kann. Wenn keine Ligaturen in der PDF-Datei vorkommen, öffnet Illustrator diese problemlos und der Text ist editierbar.

    Wolfgang J. Kremer
    Mac Pro 5.1, OSX 10.14, Creative Cloud

    1 vote

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  4. Eyedropper tool vanished from tools panel

    Whenever I restart my computer and open Illustrator, the eyedropper tool disappears from my tools list. The measure tool is in its place. No option to hold down the measure tool to expand to the eyedropper tool. Also not showing up when you try to add the tool via the Edit Toolbar feature.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  5. Unable to highlight values in Properties panel > Transform

    I am unable to hightlight any values with the mouse cursor that are contained in the textbox fields within the Properties Panel > Transform e.g. Width or Height.

    Using latest version of Windows 10 and Illustrator 2021 (Desktop).

    4 votes

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  6. 1 vote

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    Illustrator 製品版へのフィードバックへのご協力ありがとうございます。

    ご報告いただいている「クリエイティブクラウドがログアウトされる」という問題は、Creative Cloud デスクトップアプリケーションのことでしょうか?

    そのような問題に関しましては、ユーザー情報などの関係もございますので、カスタマーサポートへお問い合わせください。

    お手数をおかけいたしますが、よろしくお願い申し上げます。

    Illustrator チーム

  7. can't highlight width and height cells or file name when creating a new document

    Why did you take away the ability to easily highlight the document name, width or height when creating a new file? Super irritating.

    3 votes

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  8. Please remove the "The document [name] is currently getting saved. It will be closed after the save is complete." dialog

    Or at least make that optional. It's a common practice to Command-S, Command-W, and now it's an extra step to hit "ok". If you don't click okay (or press enter), it just hangs there, not doing anything until you get rid of the dialog.

    Either make the dialog optional, or handle it like InDesign, where the dialog disappears when the file is saved and then the window closes.

    SO annoying with 2020 AI

    48 votes

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    Hi Everyone,

    Thanks for the feedback. Want to give an update that we have removed the dialog, and the new experience is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now, in case you want to give it a try. Now, there will be no blocking message, we will show a “soft message” which will auto-dismiss .

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal
    Illustrator Team

  9. Gaussian Blur Effect producing different results from 24.1.3 to 24.2 or 24.2.1

    The Gaussian Blur Effect "Effect→Blur→Gaussian Blur" is now behaving differently in 24.2 than it was in 21.x. Updating to 24.2.1 did not solve the issue.

    The issue: A designer applies a Gaussian Blur to a vector shape and sets the desired blur level to achieve the desired effect. When that file is opened by another user using 24.2 or 24.2.1, copying and pasting the object, or toggling the visibility of the Gaussian Blur effect (in the attributes panel) on the original object will change the visual appearance of the blur (the blur noticeably increases in strength).

    This alters the intended…

    6 votes

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  10. Pencil Tool creating too many anchor points

    I'm drawing over path with the pencil tool (Wacom tablet)
    Older version of Illustrator was smoother more accurate and natural flowing. Now creates jagged lines.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Illustrator 2021 - Restart Illustrator to auto-recover files doesn't work

    Illustration 2021 25.0.1 version constantly crashing.

    On restarting Illustrator app auto-recovery process doesn't work - It doesn't open up the unsaved files with the Recovered suffix as on previous versions.

    4 votes

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    1 comment  ·  Other...  ·  Admin →
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  12. No me permite guardar el archivo como pdf o imagen solo guarda como Ai

    Al momento de querer guardar cualquier archivo en cualquier formato solo se forma un documento sin temporal .tmp ya he intentado generar un archivo nuevo y guardarlo desde ese y tampoco ha funcionado la versión que manejo es Adobe Illustrator 2021 25.0.1 simultaneamente tengo la versión 2018 y no me da problemas

    2 votes

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  13. Auto Spellcheck Squiggly does not go away when adding a word to dictionary...

    The red squiggly that appears under words when auto-spell check is enabled does not automatically go away when you add the word to the dictionary. If you edit the text somewhere afterwards, it looks like auto spell check is ran again, and only then is the squiggly removed.

    1 vote

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  14. 2 votes

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    0 comments  ·  Tools  ·  Admin →
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  15. リンクファイルが見つからない時、置換ファイル選択時フリーズ

    windows10 20H2
    Adobe Illustrator 2021

    リンクファイルが見つからない時、置換ファイル選択時、フリーズします。応対の程、よろしくお願い致します。

    1 vote

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  16. Distribute spacing value field doesn't show units anymore

    The field used to show units (like '50 mm') in version 23.
    In 24 it says just '50' with no 'mm' after.
    If you type in your own unit, it won't recalculate in current units, as every other field in AI can do.

    21 votes

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  17. Illustrator PDF created with 24.3 sets letter I to overprint

    We process PDF files daily and have noticed that files saved as PDF from Illustrator 24.3 will set overprint on for the letter I

    There are several different examples if you cannot reproduce.

    1 vote

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  18. Simplify tool (24.2.3) still doesn't work as expected

    According to the answer from Adobe in this post ( https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/38726365-please-revise-the-new-tool-to-simplify-paths-once ) the new simplify tool is supposed to be updated and work better but it is unfortunately still unusable for us who simplify lines which originates from GIS softwares etc.

    I can't understand how the new tool could simplify so strange and unusable.

    Also as a bonus, when having more complex files, Illustrator 24 freezes when trying to simplify a line. Illustrator 2019 with old tool doesn't.

    See attached image.

    4 votes

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    3 comments  ·  Tools  ·  Admin →
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  19. Tooltips in Recolor Artwork Panel are Backwards

    It seems to me that the tooltips in the Recolor Artwork panel are backwards.

    The left button's tooltip tells me that that button controls Saturation and Hue, but once selected, the slider's tooltip tells me that it adjusts Brightness, which it actually does.

    The right button's tooltip tells me that that button controls Brightness and Hue, but once selected, the slider's tooltip tells me that it adjusts Saturation, which it actually does.

    If I am misunderstanding something, then the tooltips are at the very least extremely confusing.

    I'm using Illustrator 25.2.1 on macOS 10.14.6.

    1 vote

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    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Viewing Multi Page Layouts Switches to Full View/Page View

    Viewing Multi Page Layouts, Single Page Views, will Switch to Full Layout at end of row. Misses the 1st page of next row. using the navigation arrows bottom left of window.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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