8115 results found

1. Error The session key is invalid or outdated

   I get this error when saving a file in Illustrator CC 2017 (21/1/0).

   Mac OS 10.12.6

   Click on OK and it goes away.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Unresposivness (again)

   I reported on this issue back in 2018 and for the past year or so, with the updates the issue has been solved (the response back then was that is was not a generic issue).

   Now with the latest update this came back again.
   After some time of using illustrator all the menus go blank when opening and everything stops displaying correctly especially throughout the interface and sequentially stops working all together. The good news is I can save even though I can't see if I do and after restarting the program everything works again, until it happens again.

   I had to roll back to the previous version.

   Windows 10, AI version 25.1 (now back at v 25.01)

   I reported on this issue back in 2018 and for the past year or so, with the updates the issue has been solved (the response back then was that is was not a generic issue).

   Now with the latest update this came back again.
   After some time of using illustrator all the menus go blank when opening and everything stops displaying correctly especially throughout the interface and sequentially stops working all together. The good news is I can save even though I can't see if I do and after restarting the program everything works again, until it happens again.

   I… more

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3. Unable to save in same folder or same name

   Unable to just save in the same folder y pressing ctrl + s. I have to save in a different folder or save with a different name. Unbearable.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. When copying text in Arabic or Hebrew, Illustrator messes up the characters.

   Somehow the text gets flipped into Jibberish. Even when Arabic fonts are used such as Adobe Arabic. This causes the world to be filled with jibberish Hewbrew and Arabic.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. New Illustrator 2020 laggy and slow on the simplest of tasks

   Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

   4 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
   We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
   Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

   This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

6. 'Edit Color Group' does not respect global or spot color swatches.

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the swatch group.
   6. Observe that every swatch you just changed is now non-global, and all art drawn in those formerly-global swatches is now unlinked from the swatches.
   7. Do the same thing again except substitute 'spot color' for 'global color'; observe the similar effects.

   IMHO, Illustrator should preserve the global/spot status of swatches when using this tool.

   And given that it's failed to do this for a while and people have built workflow expectations around this behavior I am completely fine with an 'Edit Color Group preserves spot/global swatches' switch somewhere that defaults to off, if you're worried about people screaming about this. in the next version. :)

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the… more
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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Problema con trasparenze ed altri problemi in AI 25.1 (Aggiornamento del 8/01/2021)

   In seguito all'ultimo aggiornamento (Illustrator 25.1 dell'8/01/2021) riporto i seguenti bug e malfunzionamenti:
   1) I poligoni vettoriali quando vengono messi in trasparenza non hanno il bordo bello pulito ma presentano una linea tutta frastagliata! (allego immagine)
   2) Ad ogni avvio dell'iMac nel cestino compare una cartella "Recovery Files" con cartelle "AIRobin" anche se AI non è andato in crash e non ha avuto arresti anomali di alcun tipo.

   Qualcuno sa aiutarmi e indicarmi soluzioni a questi problemi?
   Grazie

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8. Font agent 9.6.1

   OS 10.13.6 High Sierra [don't want to upgrade OS yet]
   Illustrator 24.3
   Every time I open a file I get an error messgae saying that my 2015 plug ins need upgrading. Click to upgrade. I don't have 2015 plug ins. Suggestion from font agent is to upgrade Illustrator, can't do that as I don't want to upgrade OS.
   Solution dismiss error message every time, really tedious.
   What else can I do?

   1 vote

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   0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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9. Faillure when opening a Autocad Drawing wiht Text atrtributes

   When openinig a Autocad drawing whit textattributes it seems that this procudure also creates en second empty attribute layer whitch is not selectable
   but it still influencis de allign command in a not yet understandeble way

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. Area-Type error when spaning over multiple pages

    Using a W10 pro with the last version of Adobe CC Illustrator.

    Steps:

    I have a small brochure that has some articles. I use area-type and there are some artciles that span over multiple pages. I format my text: font Myriad Regular 12pt, with fist-line indent 14pt and text alignement justify with last lign aligned left.
    In the case that the sentence splits at the end of the page, and continues on the next page, the rest of the sentence is shown with first-line indent (and it shouldn't). When selecting the text, the selection it shows you that there is no first-line indent. This way making very difficult to make changes to the text, because you are never shure what you select.

    Expected result:
    - the text must be without the first-line indent on the new page, because it is the continuation of a sentence...not a new sentece.

    Actual result:
    - text hanging with first-line ident without any reason, on the new page;
    - selecting the text until new pararaph break, is very dificult, because the text that you see is not what you select.

    Thank you

    Using a W10 pro with the last version of Adobe CC Illustrator.

    Steps:

    I have a small brochure that has some articles. I use area-type and there are some artciles that span over multiple pages. I format my text: font Myriad Regular 12pt, with fist-line indent 14pt and text alignement justify with last lign aligned left.
    In the case that the sentence splits at the end of the page, and continues on the next page, the rest of the sentence is shown with first-line indent (and it shouldn't). When selecting the text, the selection it shows you that there is… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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11. Graphics do not show when document is opened, only in preview

    When I open a document with several artboards that was created in the 2019 edition of Illustrator I can see all images in the preview - but when I open the document there are only empty artboards. How can I avoid recreating all my artwork?
    My Illustrator is updated to the latest edition and the technicians have deleted all previous versions. My computer has 16 GB RAM, x-64 and runs the Windows 10 pro.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. la pipette n'applique pas les types d'aspect demandés

    la pipette n'applique pas les types d'aspect demandés

    1 vote

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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13. New update, stroke profile bug

    Just got the latest update and now my Width profile 3 on stroke settings is adding these little rounded bumps to the corners that were (prior to update) sharp. The end points are also slightly curved. Right side does not have bumps but has same curve when points on this profile used to be sharp. All of my settings and prefs have stayed the same. I use this stroke profile alot so I noticed this issue right away. Please fix. Photo attached.

    Thanks

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    5 votes

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    2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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14. Problem with dragging assets out of CC library

    I have noticed that when I press opt + drag assets out of the library it will occasionally make all the objects of the assets scattered and misplaced. This also happens to most of my colleagues so I believe it might not be ai version issue.

    My operating system is MacOS Catalina and my illustrator version is Illustrator 2021 25.0

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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15. Verification

    I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and I have deadlines to meet. Would really appreciate some explanation and help . Thank you.

    I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and… more

    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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16. Pipette

    Pipette is missing since last update.

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Items cannot be centered in artboard

    I am selecting an artboard. Then selecting my item. When I try to center them using Horizontal/Vertical Align Center, my item completely ignores my artboard (and any other artboard for that matter) and positions itself randomly.

    Version 25.0

    This feature is essential for us since we need to center dozens of icons for export.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. SVG Export for ExportOptionsSVG does "Save As" and not an "Export As"

    There is no true option for the File -> Export -> Export As for an SVG, doing app.activeDocument.exportFile( fileSpec, 'SVG', exportOptions ) is actually running the equivalent of File -> Save As SVG... Which produces an AI compatible type SVG but not a fully compatible SVG with other programs.

    It'd be nice to have a true "ExportOptionsCompatibleSVG"

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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19. Load texture not working in 2020

    Mac OS 10.15.1, Illustrator 2020. For years I've used a custom texture (psd file) that I load into texturizer. But since updating to 2020 Illustrator this custom file doesn't work. I upload the texture file, it looks good in the texturizer panel, but when I click OK nothing happens. When I reopen the selection in the texturizer panel it has "canvas" texture. I'm using the same psd file I've always used. Even when I rename it and save it in Photoshop 2020 I have the same problem.

    19 votes

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    21 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. VBScript Internal Script Execution Error in version 25.1

    Running VBScripts from File > Other Scripts is not currently functional in the latest update- however the very same scripts work fine if the scripts are opened manually (and worked as expected from 'Other Scripts' in the previous version).

    Please fix!

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!