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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8170 results found

  1. Text tool crashes version 25.x

    In version 25.0x and later, every time I draw a text box, Illustrator hangs. After it catches up with itself, I'm left with a text box that I can't access -- if I click on it, Illustrator hangs again. It's unusable.

    I had to uninstall and go back to 24.3.

    Thanks.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Additional Plug-ins folder preference ignored

    On Macos X with Adobe Illustrator CC 2021 (25.1), the preference "Additional Plug-ins Folder" in the Plug-ins & Scratch Disks section is not handled correctly.
    When I'm trying to change it, this preference is not set when the application is restarted. The option is enabled but the path is empty.
    This behaviour prevents Illustrator to load my plug-ins

    Adobe Illustrator CC 2021 (25.1) ne gere pas correctement la preference « Additional Plug-ins Folder" dans la section Modules externes et greffons
    Quand j’essaye de la changer, la preference ne semble pas être sauvegardée. Quand Illustrator redémarre, l’option est activée mais il n’y…

    1 vote

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  3. Save for Web Preview

    This has bugged me for a very long time. When exporting, often the image looks like it will be missing a pixel width along the edge unless you increase the image size to go over the artboard vs. exactly fitting the artboard.
    I check the dimensions of the art and, for example, it's 1920x1080 perfectly aligned in the corner at x=0 and y=0, yet you can see the missing pixel along the left edge. And, if I export it, it indeed is missing the pixel.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Cutting Master 4 is missing

    Cutting Master 4 a disparus de du programme dans l'onglet fichier

    2 votes

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  5. Filename Underscore Bug

    Since updating to 25.1, each time I print to our Flexrip, an underscore is added to the filename. It appears as "_Filename" after ripping.
    Mac OS Catalina - 10.15.7 (19H512)
    Illustrator 25.1
    ESKO Flexrip. FlexripC v.5.1 / Dispatcher v2.0.20

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  6. Knife leaving behind graphical artifacts on low opacity

    I just updated Illustrator on my Mac OS and I am really unhappy. One of my most used tools, the knife, leaves behind little, uneven and ugly shapes on the edges of the cut objects. This only happens on objects that have a lowered opacity. That ruins my work as I like to cell shade with low opacity blacks. Please fix that.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  7. Pfade Fehlerhaft!

    Bei Adobe Illustrator gibt es bei den Pfaden, seit dem neuesten Update, eine unschönen Rand. Was kann man tun bzw. können Sie diesen Fehler beheben?

    Ich bedanke mich schon im vor aus für Ihre Hilfe!

    Freundliche Grüsse

    1 vote

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  8. Workspace Panels Disappearing and/or not opening

    I have a problem with workspace panels not showing up sometimes, or showing up but won't expand in order to use them after I launch Illustrator. The problem only affects the panels on the right, it never affects the toolbar or control panel.

    I have had this problem over many versions of Illustrator, on different operating systems including fresh Adobe and Mac OS installs from scratch (not migrated) However I am currently on Mac OS 10.15.6 using Illustrator 25.1 and now very fed up with the bug.

    A brief Google search shows others are having the issue too: https://community.adobe.com/t5/illustrator/workspace-panels-disappearing-and-or-not-opening/td-p/6781529?page=11

    When…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. 25.1 Type Library is invalid

    Can not create Illustrator.Application.

    The CLSID value stored in the Windows registry and ScriptingSupport.aip is different.

    It seems that you need to create an Application object with a new CLSID, but the 25.0 version ID is stored in the registry.

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  10. Illustrator crashes when saving as CC (legacy)

    1- MacOs Mojave 10.14.6, Illustrator 25.0
    2- I need to send a file to a friend with an older version of illustrator that can't update due to his operating system not being compatible with latest versions.
    3- I expect an illustrator CC compatible file to be saved.
    4- Illustrator suddenly crashes without warning.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Enregistrement de mon travail

    Lorsque je travail sur un dessin, je ne trouve aucun lien pou l’enregistrer. apparement cela devrait se faire autan magiquement au moment où je ferme le fichier. Mais ce n’est pas le cas. A chaque fois que je ferme, je revient à mon dessin initiale. Aucune modification n’a été enregistrée. Comment puis je sauvegarder mes modification???

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  12. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked…

    7 votes

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    3 comments  ·  Images, Links  ·  Admin →
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  13. Can't record an action “Export for screen” in illustrator V24.1.1 Windows user

    What I'm trying to do is save time when I'm saving files. I can't find an appropriate solution for my use case. The "export for screens" interface seems to be the closest solution, I'm trying to add an action for "Export For Screen" but not showing any action please help me. Action not recording export for the screen (Alt+Ctrl+E) PNG

    have a variable in Illustrator and I want to get png output automatically but it doesn't work when I want to record the action..

    When I want to get a pdf output, everything is OK

    But no png

    Please test…

    7 votes

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    6 comments  ·  Actions  ·  Admin →
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  14. Illustrator strips out XMP metadata when exporting PNGs

    From CS1 until CC2017 when exporting PNGs the XMP metadata was preserved; Adobe BROKE this in CC2018/2019/2020! It works for all other file formats. We have production customers that rely on the XMP metadata matching between the Illustrator file and the exported PNG. FIX IT! Photoshop fixed this bug in their most recent release - why are you behind?

    15 votes

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    6 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Not possible to install Illustrator on M1

    can't download the apps from my Creative Cloud. Error message 146.
    I have granted all access rights to the necessary folders and subfolders, but still get the error message. Setting up a new user admin did not help either.
    Can someone please help me! I need Illustrator urgently for my job!

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. magically appearing anchor points

    When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process…

    5 votes

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    4 comments  ·  Pathfinder and Compounds  ·  Admin →
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  17. Ui disappeared after update

    After the most recent update, it looks like most of the ui has disappeared. Switching to EssentiaIs didn't fix it. I can still add windows (see attached)

    3 votes

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    3 comments  ·  User Interface  ·  Admin →
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  18. Conta Gotas

    Good Afternoon
    My Illustrator Dropper tool has not been working for a many days to capture colors from images inserted in the work.

    Is this a problem of atualization? Please help me.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  19. Touch Bar Apple

    O Touch Bar no MacBook desde a última atualização do Illustrator não esta aparecendo e ou funcionando alguns recursos simples.

    2 votes

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  20. Illustrator 2021

    I have a 2015 macbook pro Catalina OS ver 10.15.7, 8 Gb 1867 MHz DDR3 with over 100 Gb free and an intel iris Graphics 6100 1536 graphics card
    This computer was powerful enough to run the previous version of illustrator. However, with the new version (2021) there has been a significant slowdown to the point where even copy pasting a simple design takes a minute to do. It is slow and the lag is insufferable. Is there anyway down grading can become available or an option? Or is there something I can do to improve the performance of illustrator…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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